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London UK ISP Community Fibre Launch Improved Biz Packages

Tuesday, March 9th, 2021 (10:40 am) - Score 624
community fibre

London-focused broadband ISP CommunityFibre, which is currently deploying their 10Gbps capable Fibre-to-the-Premises (FTTP) network across parts of the city, has today introduced a new range of business packages with improved features (e.g. 4G based backup, money-back guarantee etc.).

The new unlimited Community Fibre Business packages start at £63 +vat per month for symmetric speeds of 150Mbps and that goes up to £475 per month for 10Gbps (Gigabits per second) on a 36-month minimum contract term (shorter 12 and 24-month options are available). In addition, the ISP is launching a new Service Level Agreement (SLA) for business customers, who will benefit from several enhancements.

NOTE: CF’s full fibre network currently covers 200,000 premises (mostly homes) in London and they aim to reach 1 million UK premises by the end of 2023 – this is being supported by around £500m of private investment (here).

The new features include a 4G (mobile broadband) dongle to keep businesses online in case of broadband failure, a money-back guarantee (providing 1 week of credit to clients if the broadband service is not resolved in the first 24 business hours), as well as prioritised business support from a dedicated team and a personalised service with a named account manager for each client.

On top of that the provider has also appointed a new Head of Business and Wholesale, Caroline Quirke, to help further develop CF’s business solutions. Caroline has previously held sales leadership positions within BT, Openreach, Vodafone and NTT Ltd.

Graeme Oxby, CEO of Community Fibre, said:

“When COVID-19 hit, research revealed that more than 2 in 5 SMEs said inadequate broadband has cost their business money and 86% said a broadband connection is critical to operate successfully. The majority (62%) also saw the need for better bandwidth connection to facilitate the increase in cloud-based apps and video conferencing tools.

Our new business proposition, headed by Caroline Quirke will help London businesses address these challenges, transfer smoothly back to the office and boost efficiency after lockdown. We are delighted to have Caroline onboard, as her expert knowledge of the industry will support our goal to help London businesses with better connectivity.”

Community Fibre is currently available and expanding rapidly in Barnet, Brent, Camden, City of London, Croydon, Ealing, Hackney, Hammersmith and Fulham, Islington, Lambeth, Lewisham, Newham, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth and Westminster.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
3 Responses
  1. Zakir says:

    I wonder which network there using for 4G backup

  2. NW London Person says:

    Better. CF has been good value for residential but quite expensive for biz – their service I don’t believe offers 1:1 contention i.e. equivalent to a leased line.

    This is a step in the right direction.

    1. A_Builder says:

      I’ve never really noticed anything worse than 850 on our 1G connection in recent months.

      I wouldn’t regard their offer as expensive for symmetrical.

      Everything is contended somewhere at the peering point!

      More the issue seems to have been the staff exit door which has made some customer service functions very poor over lockdown. Hard to understand when responding to emails is ideal WFH stuff.

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