Home
 » ISP News » 
Sponsored

ISP Sky Broadband UK Recovering After Morning Outage

Wednesday, July 28th, 2021 (12:24 pm) - Score 1,584
sky broadband 2020 uk isp logo

Some customers of Sky Broadband’s service, particularly those in Norfolk, Suffolk, Bedfordshire and around Sheffield (South Yorkshire), are starting to see their internet and phone connections return to normal after an unspecified service disruption struck earlier this morning.

The problems appear to have started at around 6:30am after customers began sporadically reporting a loss of internet connectivity across several regions in England. The situation resulted in many people scrambling to try and find their My Sky Account details, since the ISP now conceals their service status page away from public view.

A Sky spokesperson said: “We are investigating an issue affecting some Sky Broadband and Talk customers in Norfolk and Suffolk. We’re sorry for any inconvenience this may be causing.” However, the service has now largely returned to normal, although some people may find that they need to power cycle (reboot) their router first before it reconnects.

We have asked Sky if they’re able to comment on what actually happened, although such requests rarely deliver much in the way of detail.

Leave a Comment
6 Responses
  1. Meadmodj says:

    At least Sky do still provide a health check and the visibility of your last 14 days speed. Worth a look every now and then. My father in-law’s guaranteed FTTC minimum is 37 and he is getting 27 max. Another claim going in.

    1. JmJohnson says:

      Errr to my understanding that’s not the purpose of it.
      The guarantee is meant for raising a fault and escape of contract if it can’t be fixed.
      The “claim” as you so put is voluntary and given as a gesture of good will.

      As you’ve experienced a degraded service and not a loss of service which has taken more than 2 days for them to fix since being reported then you’re not entitled to a claim…
      Also note that this was the guidelines before the pandemic… since then Ofcom has allowed those who signed up to the voluntary code to waiver the automatic compensation in various cases.

    2. Carl O says:

      “Don’t think you’re getting your Guaranteed Minimum Download Speed?

      We guarantee that if your speed falls below your Guaranteed Minimum Download Speed for at least three days in a row in a 30-day period, then we’ll give you money back.“

      Depends what your information is showing, and I think you can only “claim” twice a year provided it is under the guaranteed speed, not the maximum speed your line is potentially capable of, and it is generally “up to”

    3. Meadmodj says:

      Access line speed to your hub is 27 megabits per second
      Your package: Sky Broadband Superfast
      Estimated upload speed: 14 Mb/s
      Normally available download speed 43 – 62 Mb/s
      Guaranteed Minimum Download Speed: 37 Mb/s

      Not much Sky can argue with when the evidence is theirs

    4. Carl O says:

      Good to know: You can only claim money back twice within your minimum term.

      Best get your final claim in 🙂

    5. Meadmodj says:

      They have also been paying for Sky Broadband Boost which should include “A reliable connection is important, so we’ll run daily checks on your line. If it’s not up to scratch, we’ll text you to let you know we’re fixing it fast” proactive they are not.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £15.00 (*25.00)
    Speed 50Mbps, Unlimited
    Gift: None
  • Vodafone £19.50 (*22.50)
    Speed 35Mbps, Unlimited
    Gift: None
  • NOW £20.00 (*32.00)
    Speed 36Mbps, Unlimited
    Gift: None
  • Shell Energy £21.99 (*30.99)
    Speed 35Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*38.20)
    Speed 36Mbps, Unlimited
    Gift: £65 Reward Card
Large Availability | View All
Cheapest Ultrafast ISPs
  • Hyperoptic £20.00 (*35.00)
    Speed: 150Mbps, Unlimited
    Gift: None
  • Vodafone £24.00 (*27.00)
    Speed: 100Mbps, Unlimited
    Gift: None
  • Community Fibre £25.00 (*29.50)
    Speed: 300Mbps, Unlimited
    Gift: None
  • Gigaclear £27.00 (*59.00)
    Speed: 500Mbps, Unlimited
    Gift: None
  • Virgin Media £27.00 (*51.00)
    Speed: 108Mbps, Unlimited
    Gift: None
Large Availability | View All
The Top 20 Category Tags
  1. FTTP (3499)
  2. BT (3008)
  3. Politics (1923)
  4. Building Digital UK (1917)
  5. FTTC (1882)
  6. Openreach (1821)
  7. Business (1675)
  8. Mobile Broadband (1469)
  9. Statistics (1405)
  10. FTTH (1364)
  11. 4G (1271)
  12. Fibre Optic (1165)
  13. Virgin Media (1159)
  14. Wireless Internet (1151)
  15. Ofcom Regulation (1139)
  16. Vodafone (836)
  17. EE (830)
  18. TalkTalk (760)
  19. 5G (760)
  20. Sky Broadband (744)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact