Tesco Mobile Holds 5th Place in UK Customer Satisfaction Index

The Institute of Customer Service has today published their latest biannual UK Customer Satisfaction Index (July 2021), which sadly saw only one telecommunications provider make it into their ranking of the top 50 organisations – Tesco Mobile, albeit with a slightly improved score of 83.9 out of 100 (up from 83.3) in January 2021.

However, one positive development for the wider “Telecommunications and Media” sector was that its overall satisfaction score increased to 75.2 (up from 74.3 in January 2021), which marks a notable improvement after last year’s fall – this was partly attributed to the negative impact of COVID-19. A similar increase was also seen in the “Utilities” sector (73.5), as well as other sectors.

The only other telecommunications operator to be mentioned, albeit still sitting well outside the top 50 ranking, was Virgin Mobile (VMO2 / Virgin Media). The operator was listed as one of the top 20 “most improved” organisations after their UKCSI score jumped from 68.1 a year ago to 72.7 now.