Tesco Mobile Holds 5th Place in UK Customer Satisfaction Index
Wednesday, July 7th, 2021 (1:21 pm) - Score 1,752
The Institute of Customer Service has today published their latest biannual UK Customer Satisfaction Index (July 2021), which sadly saw only one telecommunications provider make it into their ranking of the top 50 organisations – Tesco Mobile, albeit with a slightly improved score of 83.9 out of 100 (up from 83.3) in January 2021.
However, one positive development for the wider “Telecommunications and Media” sector was that its overall satisfaction score increased to 75.2 (up from 74.3 in January 2021), which marks a notable improvement after last year’s fall – this was partly attributed to the negative impact of COVID-19. A similar increase was also seen in the “Utilities” sector (73.5), as well as other sectors.
NOTE: The UKCSI scores are based on feedback from several surveys, covering tens of thousands of respondents. Customers are asked to rate their experience of dealing with a specific organisation over 25 different metrics.
The only other telecommunications operator to be mentioned, albeit still sitting well outside the top 50 ranking, was Virgin Mobile (VMO2 / Virgin Media). The operator was listed as one of the top 20 “most improved” organisations after their UKCSI score jumped from 68.1 a year ago to 72.7 now.

Javascript must be enabled to post (most browsers do this automatically)
Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.
Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.
NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.
NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Greggs – Leisure 😀
Yeah, leisure facilities eating steak bakes
Netflix, Greggs and Deliveroo. All leisure.
What’s more leisurely than being at home waiting on your Deliveroo, that specially delivers for your local Greggs while you’re lying on the couch watching something on Netflix? 😉
Depends if it ends up being a bloody imposter vegan steak bake or sausage roll they deliver!
No wonder I have put on weight! I do all the above and consider it leisure activities 🙂
I think what I consider leisure needs to change…leisure activities aint bad at all anymore