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SpaceX’s Global Starlink Broadband Service Suffers Big Outage UPDATE

Wednesday, August 25th, 2021 (2:34 pm) - Score 4,728
Starlink-Dish-on-UK-House-Official

Customer reports from across the world suggest that SpaceX’s new Starlink constellation of Low Earth Orbit (LEO) ultrafast broadband satellites has suffered a major service outage today, which appears to have started just after 1pm UK time and is affected users in the USA and Europe (possibly more).

At present SpaceX has launched over 1,740 LEOs into space (c.1,600 are fully active) – orbiting at an altitude of between 540 and 570 kilometres – and their initial ambition is to deploy a total of 4,425 by 2024, which could then be followed by as many as 12,000 at a later date (possibly late 2026). The service has already gone live in the USA, Canada, the UK and is now extending into other parts of the world, albeit in a pre-launch phase.

The beta phase of Starlink’s service does warn about the possibility of outages, although until now the vast majority of such issues have been related more to sporadic service coverage and issues with signal acquisition via placement of the dish / obstructions to its view of the sky, such as due to trees or buildings.

However, this particular outage appears to be affecting a large number of customers at the same time, across multiple countries – particularly the USA, England and Canada (this is just because that’s where most of their subscribers currently hail from). A post on Reddit charts the many complaints.

UPDATE 2:46pm

Customers are reporting that the service is now starting to return, after being down for up to around 1 hour for some people. Sadly, Starlink doesn’t have anything like a service status page and their media team never respond to hails, thus it’s currently difficult to find out what actually occurred.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
4 Responses
  1. Damien says:

    Well it’s clear this can happen and people sign up to Beta knowing so.. Non story.

    1. Mark Jackson says:

      It’s the first time we’ve seen a simultaneous global outage like this from Starlink before, at least I can’t recall another one on this scale, so definitely worth a mention after so much broad stability.

    2. New_Londoner says:

      @Damien
      I disagree. Beta test or not, a significant network outage is certainly newsworthy and definitely should be mentioned on this site.

    3. John says:

      Become your own editor then you can decide what’s a non story.

      A total GLOBAL outage of any network is newsworthy imo.
      Even more so considering it’s the 1st big outage on Starlink.

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