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Email and Account Outage Strikes Customers of UK ISP BT UPDATE

Thursday, October 14th, 2021 (11:36 am) - Score 2,736
bt broadband logo official

Customers of UK broadband ISP BT are this morning reporting that the internet provider seems to be suffering from an outage of their email (BT Mail) and online account platform, which is preventing users from being able to login to their accounts and thus check or send messages.

The problems appear to have started at around 10:30am and are currently ongoing. Sadly, BT has made their Service Status reports private, but they have put out a very general statement: “We’re aware of a problem that may be preventing some customers from logging into their BT Mail account. We’re really sorry about this, but are working to get it fixed as quickly as possible.”

The issue appears to be impacting customers across the United Kingdom. At present, it’s unclear what the cause might be or when it will be resolved. In addition, some customers are reporting that they can’t get into their BT accounts in order to enable Parental Controls etc.

UPDATE 4:08pm

We’ve had a new statement from BT, although it doesn’t add much: “Some customers are experiencing problems trying to use their BT email, and we’re working quickly to resolve this. BT phone, broadband and mobile services are not affected. We’re very sorry for the inconvenience caused.” Apparently, the BT Mail App on Smartphones “is not affected by this issue,” so that may be one alternative.

Some customers have managed to now login, but others seem to still be having problems.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
12 Responses
  1. Yatta! says:

    Why anyone uses ISP provided email today is beyond me, it’s vestige of the 1990’s.

  2. Mike says:

    Can’t login to MyEE too, lots on the Twitter with web and app login issues too.

    1. Leave a Reply says:

      Will you survive until tomorrow?

  3. Sam says:

    Not a good month for Tech companies Three is down too.

  4. Kenneth says:

    Both my EE mobile and BT broadband accounts saying my account doesnt exist or wrong password.

  5. Mark K says:

    BT business billing systems down too.

  6. Paul says:

    Someone keeps hosting “BT Account” phishing sites (aimed/sent only at BT’s email userbase) asking people to fill in their personal details and account numbers etc

    The phishing links all resolve to “H3G UK broadband” and the 3UK abuse team don’t even bother investigating any of this this stuff. Dreadful response.

    It’s been going on most of this year, must be so easy for 3UK to search for all the External IP’s their network allocated this customer to actually catch this criminal and ban their account.

    But the hapless staff at Three are just happy to just let this phishing guy carry on and on and on.

    1. Paul James Astle says:

      How do you know the Phishing guy is not ‘sponsored’ by BT?
      There was a lot of concern in the early 2000’s that ‘Norton Security ‘released ‘Virus it had written themselves just to ‘Drum Up Business’.

    2. Paul says:

      Tyre companies leave tacks, nails and shards of glass everywhere. It seems to run up extra business.

      Rights-holders pay underground hackers to disrupt and destroy IPTV sites.

      In 2000’s since you mention it, Rupert Murdoch (SkyTV) paid “House of ill repute” (or similar) to reverse engineer the brand new ITVDigital encryption system sent over DVB-Terrestrial so his satellite dish sales would not be affected.

      Lots of dishonesty out there. Most of it comes from officials, MP’s, Police, CEO’s…

  7. LESLEY AIKEN says:

    I can’t get onto my e-mail just not good enough hope it done when i get or no tv won’t be happy

    1. Summer Is Here says:

      English please

  8. Biscuit Brew says:

    MyBT is back, I can login. But…

    “Sorry, we can’t get your account details at the moment”


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