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Old YouView TV and Broadband ISP Boxes Lose Access to ITV Hub

Wednesday, November 17th, 2021 (4:52 pm) - Score 5,520
YouView-STB-Humax-First-Generation-Box

Owners of the first generation of YouView (IPTV) powered Pay TV set-top-boxes (e.g. the retail Humax T1010), including the Humax T1000 from UK broadband ISP BT and the Huawei DN370T from TalkTalk (TT Plus Box), have been informed that they will “no longer be able to access” the ITV Hub app from January 2022.

Just in case anybody has forgotten. YouView is a broadband internet (IPTV) based video-on-demand and catch-up TV platform that is being bundled by several ISPs across the United Kingdom and has also been sold at retail. Admittedly, YouView may be losing ground to cheaper rivals (e.g. NetGem), but a lot of consumers today still have one of their boxes installed.

However, as time goes on, it often becomes increasingly difficult to keep the first-generation hardware up-to-date with the latest features and that may be the problem here too. According to YouView, “ITV will be updating their content protection technology, which means new shows will no longer be available to watch on first generation YouView devices” (i.e. this technology will not run on their older boxes).

Apparently, owners will still be able to watch older shows, “but these will gradually start to disappear as they expire” and “eventually” the ITV Hub will be “removed from these devices.” But the ITV Hub will continue to work and be available on other, more modern, YouView boxes and through their implementation on Sony’s TVs.

Customers of BT and TalkTalk may be able to request an upgrade of their box (this could attract an additional cost), but others are simply told to try accessing the ITV Hub via a different device – it’s available across quite a lot of devices and smartphones etc.

Leave a Comment
8 Responses
  1. Yatta! says:

    @Mark. If the DN370T will no longer be supported for ITV hub, then its non-recording sibling, the DN360T will almost certainly not too, as it’s also a first gen box.

    1. Yatta! says:

      I was wrong the DN360T will still be supported. I imagine the lack of recording functionality frees enough RAM to enable ITV Hub to still function.

  2. stuart says:

    My Sony TV has YouView built in, and many channel 4 shows are not available on it anymore. They are absent, yet on C4’s Android app they are there. Frustratingly, casting doesn’t work for those shows either.

  3. Yatta! says:

    It’s a shame the YouView platform didn’t become a commercial success in its own right and was reliant on ISPs for its userbase. It’s better than Freeview Play IMO and enormously preferable to NetJunk TV.

    The BT 4K boxes, both fifth and sixth gen are fantastic, ideal for anyone looking for a speedy little Freeview recorder with catch-up and on demand. There’s no need to use BT broadband, YouView as is ISP agnostic.

    The first gen T1000, T1010, DN370T and DN360T are practically unusable today, as with their latest available firmwares, they’re horrifically slow.

    There can’t be a huge number of functional T1000 and T1010s left, they’re 9~ years old now, plagued by failed SoC BGA solder joint bonds, causing irreversible green screen outputs via HDMI and then complete failure.

    DN370Ts were always low quality and iffy, prone to failed HDDs due to bad sectors.

    Out of all four, there are probably more functional DN360Ts still around, though probably unused, gathering dust.

  4. Brian Galvin says:

    I’m sure the providers are very happy to see complaints falling
    It’s is very difficult and wearing to get a complaint recognised and I think people just get tired of it and give up. It took me 3 months to get to a resolution on a complaint with Vodafone. This involved up to 50 phone calls plus messaging robots and emails

  5. Peter says:

    From January 2022, ITV will be updating their content protection technology which means new shows will no longer be available to watch on first generation YouView devices.

    You will still be able to watch older shows, but these will gradually start to disappear as they expire. Eventually ITV Hub will be removed from these devices.

    Affected devices:
    o Humax T1000 from BT or retail
    o Humax T1010 from retail
    o Huawei DN370T from Talk Talk

    ITV Hub will continue to work and be available on other YouView boxes and through YouView on Sony TVs.

    ————–
    “Netgem TV” has (on its devices like 4K HDR, all in one soundbar and TV box – mobile, Smart TV, Soundbars and Set-Top Boxes):

    50,000 hours of On Demand TV from catchup services including
    BBC iPlayer,
    => ITV Hub,
    All4,
    My5 and
    UKTV

    (https://www.netgem.co.uk/)

  6. Susie says:

    I have just spent the entire day trying to get TalkTalk to understand the problem with their old boxes. Not only is it almost impossible to speak to an actual person but then if you do they have no idea what I am talking about, I want a new up to date box but that is also presenting a problem. I’ve tried everything possible all day to no avail. Finally I’ve written to the CEO of TalkTalk and will send an email every day until I get some resolution.

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