New ISP Hull Fibre Joins MS3’s FTTP Broadband Network

A new ISP called Hull Fibre has today become the latest internet provider to offer gigabit-capable broadband services to homes via MS3’s wholesale-only Fibre-to-the-Premises (FTTP) network, which is currently busy building across parts of Hull and the North of England. But they’ve got some bugs to fix.

MS3 already runs an independent Dark Fibre and business focused broadband network in Hull (East Yorkshire), which also serves a number of homes via a limited FTTP broadband platform. But the operator recently announced plans to cover a total of 500,000 premises in the North of England via a new Fibre-to-the-Premises (FTTP) broadband network, which is open access for UK ISPs to harness (here).

The new network expansion work has already started in Hull, primarily around the HU4 (postcode) areas, and MS3 said that they expect to see over 1,000 homes in the city being “added to the network footprint each week in 2022.” Last week saw Pure Broadband become the first ISP to offer services via the new platform, and they’ve today been joined by Hull Fibre.

Hull Fibre is said to have already begun taking orders in these new areas and claims to be “seeing a positive response from residents.” Customers typically pay from £30 per month for a 100Mbps package, which goes up to £55 for their top 1Gbps tier, although we aren’t sure if this pricing is reflective of their 12 or 24-month contract terms. Likewise, there are no details on setup prices etc.

David Mitchell, Director at Hull Fibre, said:

“Having come from 27 years in the communications industry, we are extremely excited to be working alongside MS3 to finally give the people of Hull some choice when it comes to their broadband. If the people in the rest of the UK can get competitively priced broadband, why cant the people of Hull!”

However, we did notice some curious elements on the Hull Fibre website. Firstly, the business doesn’t seem to list a snail mail address for customers to contact, instead you can only access a phone number and email. But perhaps the most awkward aspect of all is that the “View Terms and Conditions” link on their front page currently goes to Swish Fibre‘s terms (https://www.swishfibre.com/terms-and-conditions-home-broadband) – there are no other T&C links that we could see and no complaints code etc.

The press release also claims to offer a “social tariff for low-income households to help address the digital divide which still exists across Hull & the Northeast,” which is wonderful news as there aren’t many ISPs offering those yet. But sadly, they have not revealed any of the package details for this, and we couldn’t find it listed on their website. No doubt they’ll correct all of these issues fairly soon.