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Broadband ISP Fibrus Retains Buyout and Price Promises for 2023

Friday, Jan 20th, 2023 (2:51 pm) - Score 2,848

Infracapital-backed UK ISP Fibrus, which is building a new Fibre-to-the-Premises (FTTP) broadband networks across Northern Ireland and the North of England, has today pledged to retain their existing policy against mid-contract price rises and their buyout promotion to help new customers leaving their old provider.

In short, the ISP has “guaranteed that it will not increase its prices mid contract“. Meanwhile, for customers in connectable locations who are currently still stuck in a contract with another broadband provider, Fibrus is offering to buy them out of their existing packages as part of the switch (we assume there’s a limit on this, but couldn’t see one).

Customers of Fibrus typically pay from £39.99 (discounted to £19.99) per month for an unlimited 150Mbps (30Mbps upload) package with an included router and free installation, which rises to £59.99 (discounted to £44.99) per month for their top 1000Mbps (300Mbps upload) tier on a 24-month contract term. The service discounts may vary between different parts of their build.

Dominic Kearns, CEO of Fibrus, said:

“At Fibrus, we are committed to our loyal customers and promise not to increase their prices mid contract, unlike what we are seeing for the players that dominate the market.

We understand the importance of spending certainty for customers in these difficult times. We also offer contract buy-outs for those who are looking to benefit from our full fibre broadband at really affordable prices. It’s safe to say that the only hikes we’ll be focusing on are the ones that benefit our communities, much like our recent charity hike.”

At present the provider has already deployed their full fibre network – using a mix of commercial build and public investment – to around 200,000 premises across parts of Northern Ireland and the North of England. But the operator is aiming to reach a total of 1 million premises over the next 3 years (by Q1 2026), including around 400,000 premises in Northern Ireland, with the rest from England and Scotland.

NOTE: Fibrus has attracted c.£700m of committed capital, including £200m from investors, £220m from a banking consortium and the rest as public subsidy (e.g. £197m Project Stratum – 85,000 premises by March 2025 in N.Ireland – and the £108m Project Gigabit contract for 60,000 premises in Cumbria, England – Hyperfast GB).
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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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3 Responses
  1. Avatar photo Jason Collins says:

    The limit on the buyout is £450, just had mine today.

    1. Avatar photo Steven says:

      Hey there, was there any issue with Fibrus refunding it for you? I’m a little wary of paying my own contract buyout and then having to fight Fibrus for it. Thanks in advance.

  2. Avatar photo Barry Montgomery says:

    Bt are charging me 570.oo for changing to fibrus! I wasn’t told there was a limit!Will fibrus pay this?

Comments are closed

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