Full Fibre UK ISP Zzoomm Reaches 100,000 Premises Milestone
Alternative network builder and UK ISP Zzoomm has today announced that their multi-gigabit speed Fibre-to-the-Premises (FTTP) broadband network has now covered 100,000 premises across 29 locations. The figure is double the 50,000 they reported in July 2022 and ten times more than the 10,000 they had in December 2021.
The operator, which aims to reach 1 million premises across 85 UK towns by the end of 2025, has so far focused their full fibre builds on smaller towns in parts Berkshire, Oxfordshire, Herefordshire, North Yorkshire, Staffordshire, Wiltshire, West Yorkshire and Cheshire.
Customers who take the service typically pay from £33 per month for an unlimited 150Mbps (symmetric speed) package on a 24-month term with an included Icotera router, which goes up to £99 if you want their top 2Gbps tier (or £66 for 900Mbps+). Most packages do attract a £20 one-off activation fee, but they’re also offering the first 6 months of service for free.
Matthew Hare, CEO of Zzoomm, said:
“In just over 12 months we have launched in 27 new communities and I’m delighted that our fantastic Zzoommers are living up to their name and have reached this impressive milestone to deliver access to our fabulous, gigafast Full Fibre broadband network to so many homes and businesses.
We’re excited to connect more residents who will be able to access some of the fastest broadband speeds anywhere in the world! Residents can order a Full Fibre service up to 2000Mbps with next day installation, subject to availability.
Take up of our services is accelerating; we have taken 1,500+ new orders in January 2023 and we look forward to connecting these customers to their Zzoomm service soon.”
The operator is currently in the rapid ramp-up phase, where the rate of build tends to significantly increase, and that’s important because it’ll need to get even faster in order to hit that target of 1 million premises. But they’ll also need more investment in order to deliver on that.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and Linkedin.
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The service is good but customer service is woefully slow once you’ve been activated.
They’ve also removed the online account feature since last October and still not re-enabled it so if you need to update billing etc you have to actually give it to a human and trust them.
Brsk should’ve also hit the same milestone
That is how many premises can get it if they want it, not customers? They extended the 6 months free thing after sending out letters saying final few days to get six months free, I knew they would extend it.
If I was going for FTTP then i would certainly look at Zzoomm first, but they need to sort out their reliability, going by the posts on their facebook pages, a lot of people seem to be having a lot of problems and Zzoomm don’t seem to be in any rush to help them, since people are also saying the customer service is to be honest awful. One person said Talk Talk had better customer service. If so Zzoomm’s must be bad. When ZZoomm first started around here, that installed two Adtran hubs, i have no idea what Adtran are like, but with two of them most people should have got a decent wi-fi signal, now they have gone for one Icotera and a lot of the complaints is down to this router by the seems of it, not just the problem with Wi-fi, but also when it is connected via ethernet.
I have never heard of Icotera, before, nor Adtran to be honest.
Zzoomm really need to choose a different router if the router is the problem .
As I said above, Zzoomm would be on my list if I was going to move to FTTP as they have done the pole outside, but I really don’t want to pay £33 a month for a speed I don’t need.
Saying all of that I hope they do well and do some damage to Openreach, looking at a few roads up be me while walking, very few people have gone to fibre, most that have, seems to have gone with Zzoomm, so
(a) People are waiting to get out of their contract to go to Zzoomm
(b) people are waiting to get out of their contract to change to FTTP on the openreach net work with a different provider
or
(c) People are just not bothered about changing to FTTP.
There is a D, maybe most people think they are already on fibre since we were told when FTTC first came about that it was fibre
Yep the Icotera is absolute rubbish with it’s random lockups and WAN lease expiry but not renewing being right at the top.
The Zyxel AX7501-B0 is amazing though, months of uptime and no issue at all. Obviously though they only give them out if you sub to the 2Gbps service.
Its amazing how many of the people I speak to daily think they are on Fibre already when you tell them FTTP is available – so you are spot on there.
@Jack, I have a Zyxel VMG8924-B30A, which Plusnet sent me when I was having problems, it is a good router, well it was a good router until something went pop in it, a mate fixed it, saying something about a cap going bad, and it is working again now. But I do find the UI is a bit slow on it.
Zzoomm really need to listen to customers about their router and if they are not prepared to do that then maybe they don’t deserve customers, shame really as I would love a load of people to move to them and leave the Openreach network.
I don;t expect ZZoomm, to give an expensive router out, but there are some good ones out there that don’t cost a lot, or knock a bit off the monthly subscription and ask people to get their own. In the days of dial up we used to get our own modems, it is only since ADSL that routers were supplied, or for me when I first went on ADSL, a Alcatel frog modem.
https://offog.org/notes/speedtouch-revival/speedtouch_size500.jpg
@haha, I have given up telling people.