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Full Fibre Broadband Operator Toob Opens New Office in England

Tuesday, Oct 24th, 2023 (5:00 pm) - Score 2,824

Hampshire-based network builder and gigabit broadband ISP toob, which is currently deploying a new Fibre-to-the-Premises (FTTP) network across the South of England (e.g. Southampton, Camberley, Aldershot, Farnborough, Fareham and Gosport), has opened a new office in Stockton-on-Tees to support their expansion.

The operator, which was originally backed by £75m from the Amber Infrastructure Group (here) and “up to£87.5m from the Sequoia Economic Infrastructure Income Fund (here), recently secured £160m of additional funding (debt financing) from Ares Management‘s Infrastructure Debt strategy (here) – this can be upsized up to £300m over time to support future growth.

NOTE: Toob’s fibre already covers 150,000 premises (not all are Ready for Service) and they have 20,000 customers (c. 95% on their own network). The operator aims to cover 1 million premises across parts of Dorset, Hampshire, Surrey and Sussex by 2027.

The opening of its new office was welcomed by Tees Valley Mayor Ben Houchen who said he was excited to see the job opportunities this investment will create. As the new office will be a centre for customer service and sales, toob’s decision to extend to the area was said to be motivated by the local skill base across the region.

The announcement does, however, come shortly after toob appeared to change its strategy to focus more on growing customer take-up than on expanding their network coverage (here). But the exact impact of this change on their build targets is still unclear.

Nick Parbutt, CEO of toob, said:

“It was an honour to meet with Mayor Ben Houchen to mark the opening of our new office in Stockton-on-Tees. toob has been built on our belief that access to fast, reliable broadband at an affordable price is a necessity in today’s increasingly digital world. Our values have affordability and customer care at their core, and our customer focus has driven the expansion to Stockton-on-Tees, which is where some of toob’s customer service will take place.”

Customers of the service typically pay just £25 per month on an 18-month term for their 900Mbps (symmetric speed) package (£29 thereafter), which includes a router, unlimited usage, free installation and a pledge of “no in-contract price rises“. The operator also sells into a few parts of CityFibre’s rival FTTP network (that agreement also gives CityFibre some reciprocal access).

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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7 Responses
  1. Avatar photo John says:

    Toob decides not only to burn money in a pointless office but also to burn overbuilding on Netomnia and City fibre. Will be hilarious seeing their takeup in Stockton

    1. Avatar photo Fred says:

      They aren’t building in Stockton. Just opening a call centre.

    2. Avatar photo Steve G says:

      They sell on Cityfibre so why would they overbuild?

  2. Avatar photo AK says:

    Why Stockton-on-Tees when their network is all in the far south of England?

    1. Avatar photo The Facts says:


  3. Avatar photo Chris says:

    it is odd that they open in the north when their install base is in the South.

    possible expansion?

    1. Avatar photo Fred says:

      Cheap labour. The north east is the home of the call centre for a reason.

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