Broadband ISP Zen Internet Discounts UK Prices for Openreach FTTP Packages
Rochdale-based UK ISP Zen Internet appears to have followed recent price reductions for those taking their CityFibre based full fibre (FTTP) home broadband packages (here) by doing something similar on their Openreach based packages. For example, their top 1.6Gbps package has now dropped from £65 to just £56 per month.
The other discounts, as spotted by one of our readers (Shaun), include their 105Mbps package falling to £33 per month, while 500Mbps is now £39 per month and 910Mbps has dropped to £45. All packages are on an 18-month minimum term, including a FRITZ!Box 7530 AX Wi-Fi 6 wireless router (except on 1.6Gbps where it’s an Amazon eero Pro 6E by default), Static IP address and “free” setup.
The aforementioned pricing is currently targeted at new customers, although Zen does normally allow existing customers who are out of contract to re-contract at the new price. Zen also pledges to guarantee “no in-contract price increases“. We understand that Zen may have also reduced prices across some of their other packages on other altnets, but those have less coverage and so aren’t as relevant for most people.
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Zen’s approach is in stark contrast to the huge mid-contract price hikes currently being applied by the market’s largest retail ISPs.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Oh, come on. I’ve just recontracted with them, the service starts today. I wonder if I can get the new price by calling them up?
You should have 14 days from when you agree to a new contract to change your mind.
@MissTuned
Are you still within any “cooling off” period? I don’t know if that applies when recontracting or only for new customers?
Maybe you could cancel and then re-contract at the new rate?
Sorted, I called after the installation had completed successfully and they reduced it. Great service.
I’m currently with iDnet and hope they will reduce thire pricing as they use Zen wholesale.
This will put pressure on other premium ISP’s as they have pretty much now undercut everyone.
EE is selling 1.6Gbps at £41.99 a month, but they do raise the price..
Be interesting to see what companies like Freeola do.
I confess that A&A are looking very pricey now, even compared to other ‘specialist’ ISPs like Olilo. I’m paying more for 160/30M FTTP than others are charging for 900M. On the other hand, they haven’t increased their core prices for 5+ years now!
I have wondered if A&A will reprice their Openreach prices, I know people have been moving off A&A to idnet, olilo and non main-stream providers. Since they can get more for less and still retaining a level of customer support their happy with.
Meanwhile my friend who is on 100 Mbit has just been told his out of contract price will rise from £35 to £37. He was offered 500 Mbit at £42 with an 18 month contract – not only upselling but upselling with a premium over the new customer price. Another friend was able to get an £11 discount from retentions on 1 Gbit with an 18 month contract a few months ago. (Both on OR.)
It seems Zen are moving towards the jumble sale pricing model operated by the likes of VM where the only way to get a fair price is to threaten to cancel the service every re-contract. Personally I find this way more obnoxious than in-contract ‘price rises’. I’ll be looking for alternatives when my contract is up.
Circa £30 a month with Vodafone for 900mbit right now. You’re being fleeced.
Zen has never been an ISP for those who care about rock bottom pricing and nothing else. Vodafone is by most accounts a decent budget ISP but there are other factors.
So what’s your saying is that Zen offer them a price based on no contract that was £2 more than the in contact prices or the choice of signing up for a new contract and getting the same price as a new customer. Seems pretty fair to me. If I’m a customer willing to commit for longer I want a better deal, would seem unfair that customers that want to leave at the drop of a hat get the same price as me. Talk about cake and eat it.
Sky have extremely similar pricing to Vodafone but with less complaints. I recently signed up with Sky on CityFibre, I’ve got 500 up/down right now. Pretty good so far.
Will Aquiss pass this reduced price to new and existing customers on full fibre 900? Eg: £55 to £45. If not, will switch to other ISP after the contract has expired.
@Phil I’m watching this price change as well,could force me to look for new ISP in the near future if no positive action.
This is a price reduction on Zen’s residential packages, it has nothing to do with Aquiss.
Do they buy wholesale from Zen? If they do they’ll be buying wholesale products at a completely different price, not the the Zen residential packages and prices.
Aquiss don’t buy from Zen, They by from VeloxServ who uses BT wholesale
It won’t reduce Aquiss pricing as they aren’t using Zen. The only open reach service that had a real price reduction was the 1.6gb rental at wholesale.
Personally I had zero complaints with Aquiss, but it was a 12 month with 6 months half price and the time was up, I have moved to Olilo now and it’s been great while being cheaper, their new pricing from April also undercuts zen for the 1.6gb line if you are happy with a 2 year contract at £49.
Can’t complain, very happy with this newer ISP as it’s service is great and price is competitive. Will see how the market changes in 2 years but so far I am stuck waiting for open reach to roll out 1:1 lines which will be a very long time I bet.
@Hicks, babe moving to Olilo. Their website out me well off them. Sound like a bunch of cowboys.
Still expensive compared to others
Honestly I wouldn’t switch back to Zen if they paid me every month. I’m staying with Andrews & Arnold for as long as they are around in their current form and I’m happy to pay them £122 for a separate 1Gb and 100Mb connection at different addresses.