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Zzoomm’s Full Fibre Covers 185,000 UK Premises and 20k Customers

Thursday, Dec 21st, 2023 (8:00 am) - Score 1,400
Zzoomm Two Engineers in Garden

Broadband ISP Zzoomm has today announced that their 2Gbps speed Fibre-to-the-Premises (FTTP) network, which is being deployed across various towns in England, has now covered 185,000 premises (RFS) across 25 towns (up from 150k on 30th June 2023) and topped 20,000 customers (up from 12k at the end of May 2023).

The operator, which has so far been fuelled by an equity investment of £100m from Oaktree Capital (here) and a £100m debt facility via an international banking consortium (here), originally held an aspiration of reaching 1 million premises across 85 UK towns with their full fibre network by the end of 2025. But like many other networks, they’ve recently had to slow their build and cut jobs (here).

NOTE: Zzoomm has largely focused their rollout on smaller towns in parts Berkshire, Oxfordshire, Herefordshire, North Yorkshire, Staffordshire, Wiltshire, Yorkshire and Cheshire.

Despite the challenges, today’s news does show progress, and the growth in take-up is a particularly welcome sign. The operator now says they’re “comfortably over 10% penetration” on an average network age of less than 12 months, while take-up is said to be growing at just over 1% per month across their network footprint.

However, when gauging take-up we usually prefer to look at locations where operators have been live for at least a couple of years, which often gives a better indication of progress. On this front, Zzoomm notes that they’ve achieved take-up of 1-in-3 premises in Henley-on-Thames and approaching 1-in-4 of Sandhurst and Crowthorne.

The operator added that they will also soon complete a series of local network extensions across their UK footprint, with the first coming from extending their oldest network in Henley-on-Thames into neighbouring Shiplake.

Matthew Hare, CEO of Zzoomm, said:

“We have made rapid progress during 2023, rolling out our Full Fibre network quickly and efficiently.

We have seen a notable pick up in happy Zzoomming customers across the country as the demand for residential gigafast communications continues to grow.

We have an established operating infrastructure in a number of regions and look forward to continuing to grow the business, both by building out our own network and by acquisition, as well as to welcoming many more happy customers to Zzoomm over the weeks and months ahead.”

Customers who take the residential service typically pay from £29.95 per month (currently discounted to £19.95) for an unlimited 150Mbps (symmetric speed) package on a 12-month term with an included router, which goes up to just £64.95 (currently discounted to £54.95) if you want their top 2Gbps tier.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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11 Responses
  1. Avatar photo Anonymouse says:

    Not to detract from what the altnets are doing…but Openreach are building 270k a month (Nov. 2023) so could overbuild Zzoomm’s whole network in under 3 weeks?

    1. Mark-Jackson Mark Jackson says:

      Except they couldn’t because their engineering resources are deployed across the whole of the UK and are not solely focused on Zzoomm’s patches. In reality, it will take them a roughly similar length of time to build as it did for Zzoomm.

    2. Avatar photo James says:

      True. On that basis Openreach can build even the biggest altnets (Netomnia, Gigaclear) in 3 months respectively. Without looking I’m sure all altnets have Openreach FTTP overbuild, including Zzoomm.

      What all altnets offer is greater choice – away from the big players who control consumer choice both in acquisition and retention.

      Altnets are pushing the big players to evolve quicker – to the benefit of the customer.

      Zzoomm achievements aside, Altnets have driven a change for good in this space.

      Ultimately Altnet consolidation will happen, those who prove they can perform – at all and specifically in overbuilt areas will lead the pack.

    3. Avatar photo Tyler says:

      Openreach are a force to be reckoned with!!
      They even have a 3 year contract to repair and fix Telefonica cell sites,all because they have the man power.

    4. Avatar photo Anonymouse says:

      @Mark: I didn’t necessarily mean literally.

      For all the successes of altnets to this point (and there are many!), 12 months from now Zzoomm will have built another 80,000 and Openreach another 3,000,000 to 3,500,000.

      (Based on current build rates and Openreach will ramp up you’d think with lots of the altnets slowing/stopping)

      Not to pick on Zzoomm per se, but nearly all of these altnets are just going to get steamrollered by Openreach.

    5. Avatar photo John says:

      When picking out a small grocery shop, it’s obvious it can’t stand against Tesco. But when you put all the small shops together then the numbers start to become significant

      Same thing with altnets. They do not have the incumbency advantage but they steadily gain more customers. Zooms numbers are not bad

    6. Avatar photo Anon says:

      @James – the story might be a bit different if you looked at the biggest Altnets. Netomnia and Gigaclear were around 500k homes passed each and 5th/6th in terms of size.

      The biggest has around 3.4million homes passed and at least one other is well over 1 million. Some of the altnets also have BDUK contracts so areas Openreach have said are not commercially viable.

  2. Avatar photo James says:

    Mark you are correct, my reply was to the original post as a direct comparison.

  3. Avatar photo Jack says:

    The actual Zzoomm service is pretty decent and now with IPv6 rolling out. One issue though is the terrible and pretty much nonexistent customer service if you have an issue.

    Calling customer service often results in being diverted to the main switchboard who obviously don’t have account access and just take your details and promise a call back which never happens.

    Be interesting where Zzoomm are in a year or two. In my area (Sandhurst) they now have competition after having a 9 month jump on everyone else and now we have, Zzoomm, Trooli, Swish, Virgin & Openreach. Interesting times ahead.

    1. Avatar photo Ad47uk says:

      I tend to agree with you, Jack, Zzoomm seem to have settled down compared to what they were. Saying that the problems I had was broadband slowing down to a craw sometimes where even streaming would not work, which is useless as I could have stayed on FTTC and got better speed. But yes, things have got better, but they certainly need to sort out the router, I have never heard of an Icotera router before I heard of Zzoomm and my first look at one I can understand why, it is to be honest a load of junk. Zzoomm need to sort that out.
      I advise people to buy their own.

      Customer service certainly needs to be better, because it don’t look good on social media when people complain that they have a problem, and they get no reply from Zzoomm.

      In the most part I am happy with Zzoomm now, there was a time when I did wonder what the hell have I done and should have stayed on FTTC. considering that I never wanted to bother with FTTP, that is pretty good from me.

      As for the pro-Openreach lot on here, if you had money given to you by the government, and you got the network dirt cheap all those years ago, then you would have plenty of money to build a large FTTP network.

  4. Avatar photo anon65454 says:

    My only issue with Zzoomm so far, is that it appears they didn’t apply for sufficient wayleaves to cover my entire town, so I could be waiting many more months for these to be approved, before my street can be equipped with FTTP as well.

Comments are closed

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