Altnet ISP LightSpeed Broadband Suffers Norfolk UK Outage
Some customers of alternative network provider LightSpeed Broadband, which has built a gigabit-capable broadband (FTTP) network across 250,000 premises in the East of England, are reporting that the operator has been experiencing network disruption since around 2pm yesterday.
Sadly, LightSpeed is another one of those ISPs that doesn’t have a dedicated Service Status page, which has made it difficult for customers to find answers without needing to contact the provider directly. The provider’s social media pages on X and LinkedIn were similarly devoid of any useful updates, although their Facebook Page did carry a notice, which was only posted 2 hours ago (despite the problem starting yesterday).
“We know that some of our customers have been affected by an outage we have experienced in our Kings Lynn Exchange. We are extremely sorry for the inconvenience that this may have caused,” said the statement. The provider also stated that their customers should now be “back up and running“, although we separately note that a few people are still complaining about problems.
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“However to ensure continuation of services we will be planning to replace [some related] hardware to mitigate the risk of this occurring again in the future. This replacement is being planned for today. There may be a further short break in service whilst our engineers physically replace the affected component,” added the operator. This may help to explain why everything isn’t yet 100% back to normal.
According to feedback from some of the affected customers, the issue appears to have impacted a wide area around Norfolk and possibly beyond. Once again, we really must stress the importance of ISPs ensuring that they’re able to both offer a useful Service Status page and to ensure it’s kept up-to-date in a timely fashion.
Visual Map of LightSpeed’s Network
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Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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North Essex has been affected by Lightspeed’s network outages, too, since yesterday afternoon.
They really need to set up a network status page!
Spalding is stable however I can see a packet loss during between 12 and 15pm on daily basis now. Download and upload has been played with, they deployed as 2350mbps and now it is barely reaching 2000mbps. Asked them, they literally explained that they can do what they want.
presumably if you’re paying for 2Gbps service they can in fact do what they want provided you have a chance of receiving 2Gbps (since it isn’t a leased line with some guarantee of performance). Some ISPs “overprovision” and you can’t really complain if that disappears at some point.