Dispute Erupts Between UK ISP Onecom and Eve VoIP Partner

Hampshire-based business broadband and cloud provider Onecom, which is backed by LDC and the Ares Management Corporation (here), has caused some concern among their partners after notifying them of an ongoing dispute with their supplier of eve Services (KM Telecom) that threatens to disrupt some services.

Just for context. Eve appears to offer a complete VoIP platform (Hosted VoIP and SIP Trunk provision etc.) and, we understand, was potentially also providing a number of broadband circuits to Onecom’s partners and their related end-customers too. But there have recently been some legal cases involving the aforementioned parties (here and here), while the company details for KM Telecom and EVE Connect also show some issues (here and here).

The above may help to explain why Onecom recently wrote to their partners in order to apprise them of a seemingly difficult situation with their “eve Services“, which relates to an alleged breach of an agreement and related issues for partners.

Onecom’s Statement to Partners

Following our communication earlier this week in which we informed partners that our supplier of eve Services (KM Telecom) has breached its agreement with us, we are writing to provide a further update.

Despite several requests, our supplier has failed to provide a valid invoice for November or the billing files. We can confirm that all prior invoices from our eve supplier have been paid within our payment terms.

We continue to work hard to encourage our supplier to remedy the situation and are taking the necessary legal steps to try to protect you and your end customers from any disruption. We have however since been notified by eve Wholesale that they will not support any of our requests to assist you in managing cases relating to your customers with eve services. Our team is on hand and although unable to escalate to eve Wholesale, we will assist you in order that you can make changes on the portal where necessary.

You should also be assured that we are seeking to address the billing and support situation through dialogue with eve Wholesale and KM Telecom, in order to find a solution that is workable for all parties.

We will of course keep you fully appraised of developments and thank you in advance for your patience and support.

Kind Regards

Adam Cathcart
Managing Director

The situation has caused a great deal of concern for some of the end customers who could be affected by all this, as well as Onecom’s impacted partners. But the presence of a legal dispute means that Onecom are currently unable to provide a comment, while Eve has yet to respond. We can only hope that the situation is resolved in an amicable way that avoids causing disruption for those trapped in the middle.