Home
 » ISP News » 
Sponsored Links

Dispute Erupts Between UK ISP Onecom and Eve VoIP Partner

Thursday, Nov 14th, 2024 (12:02 am) - Score 960
phone_voip_and_handset

Hampshire-based business broadband and cloud provider Onecom, which is backed by LDC and the Ares Management Corporation (here), has caused some concern among their partners after notifying them of an ongoing dispute with their supplier of eve Services (KM Telecom) that threatens to disrupt some services.

Just for context. Eve appears to offer a complete VoIP platform (Hosted VoIP and SIP Trunk provision etc.) and, we understand, was potentially also providing a number of broadband circuits to Onecom’s partners and their related end-customers too. But there have recently been some legal cases involving the aforementioned parties (here and here), while the company details for KM Telecom and EVE Connect also show some issues (here and here).

The above may help to explain why Onecom recently wrote to their partners in order to apprise them of a seemingly difficult situation with their “eve Services“, which relates to an alleged breach of an agreement and related issues for partners.

Advertisement

Onecom’s Statement to Partners

Following our communication earlier this week in which we informed partners that our supplier of eve Services (KM Telecom) has breached its agreement with us, we are writing to provide a further update.

Despite several requests, our supplier has failed to provide a valid invoice for November or the billing files. We can confirm that all prior invoices from our eve supplier have been paid within our payment terms.

We continue to work hard to encourage our supplier to remedy the situation and are taking the necessary legal steps to try to protect you and your end customers from any disruption. We have however since been notified by eve Wholesale that they will not support any of our requests to assist you in managing cases relating to your customers with eve services. Our team is on hand and although unable to escalate to eve Wholesale, we will assist you in order that you can make changes on the portal where necessary.

You should also be assured that we are seeking to address the billing and support situation through dialogue with eve Wholesale and KM Telecom, in order to find a solution that is workable for all parties.

We will of course keep you fully appraised of developments and thank you in advance for your patience and support.

Kind Regards

Adam Cathcart
Managing Director

The situation has caused a great deal of concern for some of the end customers who could be affected by all this, as well as Onecom’s impacted partners. But the presence of a legal dispute means that Onecom are currently unable to provide a comment, while Eve has yet to respond. We can only hope that the situation is resolved in an amicable way that avoids causing disruption for those trapped in the middle.

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
Tags: ,
Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and .
Search ISP News
Search ISP Listings
Search ISP Reviews

Leave a Reply

Your email address will not be published. Required fields are marked *

NOTE: Your comment may not appear instantly (it may take several hours) due to static caching or random moderation checks by the anti-spam system.
Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £26.99
145Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Brsk UK ISP Logo
Brsk £19.00
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
The Top 15 Category Tags
  1. FTTP (6024)
  2. BT (3638)
  3. Politics (2720)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2143)
  8. FTTC (2083)
  9. Statistics (1899)
  10. 4G (1813)
  11. Virgin Media (1762)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1404)
Promotion
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact
Mastodon