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Articles for Category Tag - voip

Ofcom Warns UK Phone Providers to Ensure Customers Can Contact 999

3rd November, 2025 (6 Comments)

The telecoms regulator, Ofcom, has opened a new compliance programme to assess whether regulated UK phone providers are meeting their obligations concerning the need to ensure access to emergency calls (e.g. 999 and 112). The move comes after a string of broadband and VoIP providers, including BT, Gigaclear and Vonage, were fined over various related failings (here, here and here).

2025 Openreach engineer testing connections in exchange PR 200125

Openreach List Next 94 UK Areas for Copper to FTTP Switch – Tranche 22

10th October, 2025 (19 Comments)

Openreach (BT) has today published the next (Tranche 22) batch of 94 exchanges in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre lines and will thus stop selling copper based legacy phone and broadband products (i.e. FTTP becomes the only product option).

Analogue-uk-phone-handset-on-red-background 123rf

Openreach Launches Alternative UK Analogue Phone Line Product

29th September, 2025 (36 Comments)

Openreach has today notified UK telecoms providers that their SOTAP Analogue product will, following a “successful pilot” (here), get its full commercial launch on 28th October 2025. This is a phone line service that does NOT require broadband to work and will be targeted at vulnerable users who would otherwise struggle with migrating to an All-IP (internet) based phone service.

Landline UK Phones Still Popular with Some Groups – 28 Percent of GEN Z Have One

26th September, 2025 (25 Comments)

A new Opinium survey of 2,000 UK adults, conducted during June 2025, has revealed that 28% of respondents aged 18-27 years old (Gen Z) still have a landline phone at home and 21% of that same group only retain it “as a decoration”. But interestingly, 43% of respondents remain unaware of the looming change to digital phones by the end of 2027.

Comms Council UK Name Winners of Best 2025 VoIP Provider Awards

25th September, 2025 (0 Comments)

The Comms Council UK, which represents the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today announced the winners of their 17th annual 2025 awards event at a ceremony at The IET in London. Some of the winners include bOnline, 8×8, and Yealink.

BT Study Claims UK Digital Network Upgrades to Deliver £3bn in Economic Benefits

25th September, 2025 (6 Comments)

Broadband, mobile and telecoms giant BT has today published a new economic modelling study from Assembly Research, which examines how the ongoing migration from legacy networks (PSTN/WLR, 2G mobile etc.) to All-IP (Internet Protocol) services could “deliver billions in benefits” (£3bn) to the UK’s critical national infrastructure sectors.

Home Phone and UK Broadband VoIP Services

Ofcom Fines UK VoIP Provider Vonage £700k Over 999 Access Failure UPDATE

25th September, 2025 (0 Comments)

The UK telecoms regulator, Ofcom, has today hit internet phone (VoIP) provider Vonage with a £700,000 fine after an investigation that started in March 2024 (here). The penalty follows an incident that resulted in disruption for its business customers to emergency calling (999) services between 23rd October and 3rd November 2023.

Openreach Launch New Telecare Phone Migration Services Across UK

17th September, 2025 (11 Comments)

Network operator Openreach (BT) has today announced the official launch of their new telecare migration services across the UK. The service is designed to help UK consumers with old analogue based phone (PSTN / WLR) and medical telecare systems to safely migrate to modern broadband-based (FTTP etc.) connections with digital phone (IP-based) services.

WiFi Calling and IP Calling by 123RF ID135161762

Customers of UK Mobile Provider Mozillion Suffer WiFi Calling Problems UPDATE

18th August, 2025 (13 Comments)

Mobile operator Mozillion, which is a virtual network operator (mvno) that harnesses EE’s national 4G and 5G platform, has confirmed that some of its customers are experiencing ongoing connectivity problems (i.e. it stopped working) with their WiFi Calling service.

Ofcom Fine UK Broadband ISP Gigaclear £122k Over Calling Info Failure

30th July, 2025 (10 Comments)

The UK telecoms and media regulator has today fined alternative rural broadband ISP Gigaclear £122,500 after they were found to have failed to “provide accurate and reliable caller location information to emergency services,” which could have made it more difficult for the police, fire and ambulances to find callers.

Openreach exchange engineer testing fibre

Openreach List Next 137 UK Areas for Copper to FTTP Switch – Tranche 21

22nd July, 2025 (36 Comments)

Openreach (BT) has today published the next (Tranche 21) batch of 137 exchanges in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre lines and will thus stop selling copper based legacy phone and broadband products (i.e. FTTP becomes the only product option).

Geemarc CL2000 UK 4G Analogue Terminal Adapter

Geemarc Produce Clever 4G Adapter for Old Analogue UK Home Phones

21st July, 2025 (12 Comments)

Geemarc Telecom, which specialises in the manufacture and sale of products that help hearing-impaired and visually impaired users, has produced an interesting new twist on the humble Analogue Terminal Adapter (ATA) that allows people to plug their old home phone handsets directly to a 4G mobile broadband network. But that isn’t its only trick.

Comms Council Reveal the 2025 Best UK VoIP Provider Award Finalists

7th July, 2025 (4 Comments)

The Comms Council UK, which represents much of the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today released their shortlist of finalists for the organisation’s 17th annual 2025 industry awards event.

Openreach Start Enhanced Migration Pilot for Legacy UK Phone Switch-Off

23rd June, 2025 (9 Comments)

Network operator Openreach (BT) has kicked off their first UK pilot to test the effectiveness of a targeted approach for safeguarding vulnerable customers during the mass migrations away from the old Public Switched Telephone Network (PSTN), which is due to be switched-off, in favour of a temporary alternative service.

Openreach Tells UK Businesses to “act faster” on Legacy Phone Switch-Off

12th June, 2025 (16 Comments)

Network access provider Openreach (BT) has today warned businesses across the UK that they must “act now” in order to be ready for the old Public Switched Telephone Network (PSTN) to be switched-off in favour of IP-based digital phone (VoIP etc.) services. But many are leaving it until the last minute, “risking network outages and malfunctioning systems“.

Government Hails Start of National Campaign for UK Digital Phone Switch

2nd June, 2025 (24 Comments)

The UK government has today hailed the start of a new national campaign, funded by broadband giants BT and Virgin Media, which aims to help support and encourage vulnerable people in their efforts to switch from legacy phone lines to new digital (IP / VoIP based) networks before the deadline.

UK ISP Spitfire Criticise Openreach for Lack of PSTN Switch Off Contract Clarity UPDATE

20th May, 2025 (12 Comments)

Business telecommunications and UK broadband ISP Spitfire has today called on Openreach (BT) to provide “much needed clarity” for service providers, and the businesses they support, on new contracts related to the looming switch-off of the old Public Switched Telephone Network (PSTN) in favour of IP-based digital phone (VoIP etc.) services.