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Articles for Category Tag - voip

 
BT-Customer-Support

27th February, 2026 (3 Comments)

Communications and broadband provider BT Business has today announced the first product to be released as part of the company’s sovereign platform – ‘Sovereign Voice‘, which allows businesses to make and receive calls over a secure connection, while all call routing remains within the UK’s own borders.

24th February, 2026 (0 Comments)

Telecoms and networking provider Bright Edge Networks has today announced the launch of a new UK wholesale telecoms platform, which has been designed to enable Managed Service Providers (MSP) and resellers to self-serve a variety of broadband and hosted VoIP solutions “with full margin control“.

Gigabit-IQ-Broadband-ISP-Text

13th February, 2026 (0 Comments)

Internet access and online security provider Gigabit IQ (formerly Grayshott Gigabit) has this morning announced that they’ve partnered up with telecare alarm provider Careline365, which aims to help protect vulnerable and elderly households during the UK’s transition away from analogue landlines and on to digital phone services with a new package.

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Toob funny logo on lawn

11th February, 2026 (8 Comments)

Hampshire-based alternative network and UK ISP toob, which has built a gigabit speed Fibre-to-the-Premises (FTTP) based broadband network across parts of South England and also harnesses CityFibre’s network in other areas, has today agreed a new partnership to offer a digital landline service via Phonely’s VoIP platform.

Home phone UK handset in red

5th February, 2026 (68 Comments)

National operator Openreach (BT) has today warned that “more than half a million business lines” still haven’t migrated away from the old Public Switched Telephone Network (PSTN) to new IP-based digital phone (VoIP etc.) alternatives, which with only 12-months to go until the service is switched-off risks firms being exposed to price hikes, as well as “failing equipment and eventual loss of service“.

utility_warehouse_uk_isp_logo_2020

23rd January, 2026 (0 Comments)

Energy and communications provider Utility Warehouse (UW), which offers broadband, mobile, energy and insurance services to UK consumers, has become the latest telecoms provider to sign the Government’s Public Switched Telephone Network Charter – committing them to protect “vulnerable customers” (e.g. those with telecare devices) when upgrading old phone lines to IP-based digital equivalents.

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phone_voip_and_handset by 123RF ID 70258122

22nd January, 2026 (3 Comments)

Communications platform provider SONIQ Labs has launched a new “AI-powered digital landline service” called ScamBlocker Home, which connects via your existing broadband router and promises to protect UK households from telephone fraud by screening unknown callers before the phone rings.

Openreach exchange engineer testing fibre

19th January, 2026 (6 Comments)

Openreach (BT) has just published the next batch (Tranche 23) of 132 exchanges in their “FTTP Priority Exchange” stop sell programme – covering 1.23 million premises. This reflects areas where over 75% of premises are able to get full fibre lines and will thus stop selling copper based legacy phone and broadband products (i.e. FTTP becomes the only product option, where it’s available).

Analogue-uk-phone-handset-on-red-background 123rf

7th January, 2026 (20 Comments)

The UK telecoms regulator has responded to recent concerns that BT’s switch to broadband-based Digital Phones may have left some vulnerable customers without access to a working service. Ofcom warns that they could potentially “step in” and investigate the operator (such things sometimes lead to a significant fine), but it’s not yet clear if they will.

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BT Battery Back Up BBU for SmartHub Plus Router

2nd January, 2026 (74 Comments)

Broadband provider BT (EE) has been criticised by a resident of the remote Outer Hebrides (Scotland) island of Scalpay after they found that the Battery Backup (BBU) device, which the ISP provided for their internet and Digital Voice (phone) service, failed to work in two out of three recent power cuts. A bit of a problem as the house also gets no mobile signal.

street_cabinet_training_openreach

16th December, 2025 (13 Comments)

Network access provider Openreach has announced that they will soon temporarily allow a “bulk relaxation” of FTTP Priority Exchange “Stop Sell” rules across the UK (excluding Northern Ireland), under certain criteria, in order to help migrate old lines off their legacy Wholesale Line Rental (WLR) service.

Analogue-uk-phone-handset-on-red-background 123rf

9th December, 2025 (3 Comments)

Business telecommunications and UK broadband ISP Spitfire has today launched its new PSTN Switch Off Migration service, which is designed to provide both technical support and expertise to UK businesses making the move from the old Public Switched Telephone Network to all-IP (digital).

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Virgin-Media-Phone-Handset

1st December, 2025 (20 Comments)

Broadband ISP and phone provider Virgin Media (O2) has today been hit with a £23.8 million fine by telecoms regulator Ofcom, which occurred after they were found to have “failed to protect vulnerable telecare customers” during their programme to migrate them from analogue phone services to IP-based digital landlines.

telephone uk red ringing broadband

3rd November, 2025 (6 Comments)

The telecoms regulator, Ofcom, has opened a new compliance programme to assess whether regulated UK phone providers are meeting their obligations concerning the need to ensure access to emergency calls (e.g. 999 and 112). The move comes after a string of broadband and VoIP providers, including BT, Gigaclear and Vonage, were fined over various related failings (here, here and here).

2025 Openreach engineer testing connections in exchange PR 200125

10th October, 2025 (19 Comments)

Openreach (BT) has today published the next (Tranche 22) batch of 94 exchanges in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre lines and will thus stop selling copper based legacy phone and broadband products (i.e. FTTP becomes the only product option).

Analogue-uk-phone-handset-on-red-background 123rf

29th September, 2025 (36 Comments)

Openreach has today notified UK telecoms providers that their SOTAP Analogue product will, following a “successful pilot” (here), get its full commercial launch on 28th October 2025. This is a phone line service that does NOT require broadband to work and will be targeted at vulnerable users who would otherwise struggle with migrating to an All-IP (internet) based phone service.

Analogue-uk-phone-handset-on-red-background 123rf

26th September, 2025 (25 Comments)

A new Opinium survey of 2,000 UK adults, conducted during June 2025, has revealed that 28% of respondents aged 18-27 years old (Gen Z) still have a landline phone at home and 21% of that same group only retain it “as a decoration”. But interestingly, 43% of respondents remain unaware of the looming change to digital phones by the end of 2027.

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