Wireless ISP Kijoma Broadband Vanishes During UK Service Outage UPDATE2
Little-known fixed wireless ISP Kijoma Broadband (Kijoma Solutions), which generally covers rural parts of West Sussex, Surrey and Hampshire in England, appears to have vanished (including email and website) after appearing to suffer a service outage that started just before 9am yesterday morning.
Firstly, there’s a good chance that many of our current readers might never have heard of Kijoma, which wouldn’t be surprising as the last time we had anything to report on them was a decade ago. But despite the market’s many changes, the little provider has continued to operate, and their most recent micro company accounts show that they’re home to just two employees with £154.4k in capital and reserves (down from £174.6k in 2022)
However, Thinkbroadband reported last night that the ISP was being impacted by a service outage that started yesterday morning and is still ongoing, which they claim could possibly be due to an outage on one of the operator’s backhaul (capacity) links. The situation also appears to have taken Kijoma’s website and email offline.
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At the time of writing, the provider has not issued any public service updates about the situation via their social media channels (these haven’t seen any posts for years – see on X and LinkedIn). We have attempted to contact the provider via LinkedIn for a comment and will report back if they respond.
UPDATE 9th Jan 2025 @ 8am
The website and network seem to have returned to life, although there’s been no update on the issues (the last time they updated their service status page was.. 2010). The outage also impacted their website for the Staffordshire / Derbyshire area, which comes under the www.tatenhill.net site.
Some feedback suggests that the provider may have also suffered a c.13 hour outage on the 28th December 2024.
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UPDATE 9th Jan @ 4:36pm
The MD of Kijoma has stated that the “reason for the loss of service was a major Fibre was cut at Croydon, taking out our website and one of our service areas as well as a host of other circuits on that path owned by other organisations. The company that was responsible for that cable replaced it and restored service at 1830 on the 8th.“
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Hi Mark
I double checked Companies House and it only lists 1 person with significant control.
Mr William John Lewis Active
Everyone else is listed as Resigned.
yes only one director here, not sure that is an issue that relates to a Fibre Cut in Croydon however
Perhaps they didn’t pay their leased line or transit bills?
or perhaps an underground fibre trunk was cut? which was the case had ISP review bothered to check with us.
Bill – Kijoma
I got a feeling it isnt an outage but rather they closed shop, as would expect website to be off net.
You would expect so, but the website appears to be on net.
or perhaps an underground fibre trunk was cut? which was the case had ISP review bothered to check with us.
Bill – Kijoma
hi,
It is a shame this site does not contact the ISP in question for input.
I am the MD of Kijoma and the reason for the loss of service was a major Fibre was cut at Croydon, taking out our website and one of our service areas as well as a host of other circuits on that path owned by other organisations.
The company that was responsible for that cable replaced it and restored service at 1830 on the 8th.
Perhaps update your “news” with facts and not hack level guesses?
thank you
Bill
Respectfully Bill. Your website and emails both seemed to be offline during the outage. As above, I also sent a message to your company page on LinkedIn and, as soon as your website was back, attempted to make contact via the web form. Kijoma has not provided any public updates that I could find during the outage, until this message, and your service status page was last updated in 2010:
http://www.kijoma.net/tiki-index.php?page=Status
But if there’s a place where you do make such updates regularly available, then do please let me know so that we can all be better informed. Thanks.
What’s the problem Bill? Everything appears to be fact based. It’s not like there was a bizarre claim made, like you drive a Vauxhall Chevette
Quite surprised that the email and website are not hosted on a remote server hosting like OVH, IONOS etc.
CEO seems quite sensitive about his MSO and company seems to have no redundancy. At this point I question if he’s even using a Leased Line.
CEO seems quite sensitive about his MSO. It’s almopst an advert not to go with them….