Broadband ISP Youfibre Launch New UK Account Portal, Struggles a Bit
Internet provider Youfibre, which uses Netomnia’s (Brsk) fast-growing national full fibre (FTTP) broadband network, this week launched a new ‘My Account’ service / portal for customers. But this ended up becoming a victim of its own success after the ISP notified that “unprecedented demand” was preventing some customers from being able to log-in.
The new service, launched today, gives customers the ability to view future bills, update payment details, check their service status, refer friends (and earn cash rewards), see usage, provide access to various support articles and more. Future changes are similarly being planned that will give customers the ability to add new services and upgrade, as well as other things.
All in all, the new service is a most welcome change, although it’s apparently been so popular that some customers are struggling to gain access. “We are seeing very high demand for our new My Account service this morning and have had some reports of issues with log in. Please try again later today. Please ensure you use the email address related to your YouFibre account when you log in. We will post another update later today,” said the provider via social media (X).
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Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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AT LAST!
Can you see how excited I’m?
Good work YF, was the only thing lacking was a billing portal. Keep it up!
How did they not have this already? The more I read about YouFibre the more I’m glad they’re not going to turn up in the rest of the city.
You pay for the service, the service is to provide you with broadband via fibre to the speed you require. When I first joined Zzoomm, it did not really have a portal as such, even now it is pretty basic, it has what service I have got and allows me to change my bank and contact details and that is it. There is a link to contact them.
Not sure what else you really need.
Usage details these days are not needed, since for the most providers these days there is no limit.
It seems odd that in this digital age, they wouldn’t have a billing portal already. You’d also think that they’d be able estimate demand for such a service and ramp accordingly.
“unprecedented demand” – great excuse.
@notomnia you raise a valid question. How did they not have this already?
The more I read about them, the more I question their press releases
Anyone know the actual web address?
Not yet showing on the Youfibre web page!
http://my.youfibre.com
Clear browser cache.
The web address of My Account is https://my.youfibre.com (link now visible in the main menu at the top of http://www.youfibre.com). Thanks!
Total usage this month is 18TB Download 2TB upload lol
Impressive. Not sure I do that in a year. Storage costs wouldn’t be great.
Mine says downloaded 25.11TB last month and uploaded 66.53 TB
Looking at the firewall it sounds about right.
“My Account” now showing on the RHS top of website.
Pleasent set up and log in.
Their billing system is atrocious
I have a direct debit
They fail to take the payment
they accuse me of failing to pay
they send threatening emails to pay now or get cut off
I show them a screenshot of my bank account with the direct debit for Youfibre .. silence.
Sadly, that is the same with a fair few companies over the years, even ones I have been with, other people have said their billing is awful, not that I have had billing problems with any company myself.
Sky used to be awful, a mate used to have awful problems with billing.