TAL Acquires Some UK Customers from TalkTalk Owned Origin Broadband

The Horsham-based Telecom Acquisitions Group (TAL), which is a holding company for a number of familiar internet service provider brands (Home Telecom, Eclipse Broadband etc.), has announced that they’ve just acquired a small base of 850 more residential broadband customers from the remaining part of TalkTalk owned UK ISP Origin Broadband.

Just to recap. TalkTalk transferred 95,000 customers of Origin Broadband, which is a trading name for Origin Communications and OB Telecom (owned by TalkTalk), to Utility Warehouse (Telecom Plus) earlier this year as part of a new partnership (here). But this still left Origin Broadband to hold a small number of Vodafone-based broadband lines.

“Mainly connected through the Vodafone infrastructure using its SoGEA network, this base was only a small acquisition for us but, added to the 4,000 customers we gained from recently acquiring Earth Broadband’s base, means we hit our quarterly target,” said TAL CEO Nigel Barnett. “Our organic sales are still growing month on month, and we’ve just launched our own app to give people better control over their router and internet.”

In terms of the migration, Barnett claims that initially, TAL customers will be able to review their speeds and functionality of their devices, including reviewing faults. Later this month parental controls will be available and account details and payment functions will follow shortly afterwards.

Nigel Barnett said:

“All this follows the recent launch our own Advanced Communications Platform (ACS) platform which gives us greater control over our routers and in turn has reduced fault resolution times by 20%.

Over the last two months we have also introduced AI for the first time, with our credit control team using the latest technology out of hours. This was so successful that we stopped outbound dialling and relied on the AI option of paying on-line or speaking to an agent.

Embracing this success, we designed a campaign for our support desk, for routers, installs and closing fault instructions that resulted in a great saving in man hours and customer satisfaction.

The future looks very bright and, with further acquisitions in the pipeline, 2026 should be a record year for TAL”.