Broadband altnet FullFibre Ltd to cut more jobs and outsource UK support
Sources have informed ISPreview that alternative UK broadband operator FullFibre Limited, which in 2023 acquired rival Digital Infrastructure (BeFibre) and in 2025 completed its merger with Zzoomm (here), has allegedly put around 50 staff on notice of possible redundancy and appear to be planning to help cut costs by outsourcing customer services offshore.
Just to recap. The combined Fibre-to-the-Premises (FTTP) broadband network currently covers 600,000 UK premises (ready for service) and “over” 90,000 customers (Jan 2026 figure) across England – serving parts of approximately 110 market towns, which makes it one of the country’s largest altnets. This reflects both their open access wholesale fibre network, alongside their in-house retail ISPs, including Zzoomm and others.
However, despite the merger, network operators across the market continue to be under pressure from rising build costs, high interest rates and competition. On top of that it’s not unusual for operators that have just come through a period of network integration to make redundancies as part of cost and efficiency savings.
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According to ISPreview’s sources, around 50 of the operator’s staff are alleged to have been notified that they’re now at risk of redundancy, pending the unusual consultation. Apparently, a good portion of the roles being cut are in field sales, but others such as installers and internal recruitment roles may also be reduced.
On top of that FullFibre is allegedly set to shift their customer service operations to the Philippines and India, which is often seen as a cost saving move, albeit one that can sometimes impact support quality.
A spokesperson for FullFibre Ltd told ISPreview:
“We have recently begun a consultation process affecting a number of roles across parts of the business. As we continue to grow and mature the business, and to remain as one of the leading UK Alt-Nets, we continuously assess how we can create a more efficient and agile organisation by taking advantage of new technologies and new ways of working. These changes can sometimes lead to a change of team size/skillsets within the business. Our priority is to support affected colleagues throughout the consultation process.”
Sadly, the situation above has been repeated by multiple network operators in the current market and so won’t come as much of a surprise. According to the latest records on Companies House, FullFibre’s Chief Financial Officer (CFO), Julian Smith, has also just departed as a Director of the company.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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