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Zen Internet UK Gives Free Speed Boost to Some CityFibre Customers

27th September, 2025 (9 Comments)

Broadband ISP Zen Internet appears to have quietly begun a new programme of package upgrades (regrades) for some of their customers on CityFibre’s national Fibre-to-the-Premises (FTTP) network. The move essentially upgrades those on their 100Mbps (symmetric speed) plan to the faster rate of 160Mbps “at no extra cost“.

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Landline UK Phones Still Popular with Some Groups – 28 Percent of GEN Z Have One

26th September, 2025 (25 Comments)

A new Opinium survey of 2,000 UK adults, conducted during June 2025, has revealed that 28% of respondents aged 18-27 years old (Gen Z) still have a landline phone at home and 21% of that same group only retain it “as a decoration”. But interestingly, 43% of respondents remain unaware of the looming change to digital phones by the end of 2027.

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Broadband ISP Virgin Media UK Offers £70 to Customers Who Refer a Friend

26th September, 2025 (0 Comments)

Broadband, phone and pay TV provider Virgin Media has this morning launched a new promotion that gives existing customers the opportunity to earn up to £70 if they refer a friend (it’s normally £50). The incentive will also give the new customer up to £70 too.

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Openreach Give ISPs 48 Hours to Remove Lithium Batteries from UK Exchanges UPDATE

26th September, 2025 (24 Comments)

Network operator Openreach took a few communications providers by surprise yesterday after they gave them just 48 hours to remove any lithium batteries from BT exchanges. The batteries are said to be prohibited by the operator’s building safety policy “due to the significant risks … [of] thermal runaway, fire and explosion“.

Sky Mobile Customers Suffer Spate of UK eSIM Activation Problems

26th September, 2025 (6 Comments)

Some customers of the Sky Mobile (Sky Broadband, Sky TV etc.) service, which harnesses O2’s Mobile Virtual Network Operator platform, have recently been complaining about a spate of problems with getting eSIMs activated. But the good news is that Sky now appears to have removed the faulty eSIMs and has begun contacting users to sort replacements.

iD Mobile UK Offers 5G Unlimited Mobile Broadband Data Plan for £8

26th September, 2025 (0 Comments)

Low-cost mobile operator iD Mobile (Currys), which harnesses Three UK’s (VodafoneThree) national 4G and 5G network via a virtual operator partnership (mvno), has discounted their 4G and 5G unlimited data (broadband) plan on a 24-month term to half price – £8 per month – for the first 6 months of service, rising to just £16 thereafter.

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Government to Expand UK Availability of Gigabit Broadband Voucher Scheme

26th September, 2025 (4 Comments)

Good news. The Government’s Building Digital UK (BDUK) agency will shortly announce that more areas of the United Kingdom are to be re-opened to the Gigabit Broadband Voucher Scheme (GBVS), which means that homes and businesses in poorly served areas will be able to apply for funding to help get faster internet connections installed.

Internet Danger Websites with Scam Ads and Malware

Ofcom Warn UK People to Watch for Scammers Impersonating the Regulator

25th September, 2025 (4 Comments)

The UK telecoms and media regulator, Ofcom, has warned consumers that fraudsters are attempting to impersonate them. In short, some people have received calls from scammers, which claim that services (e.g. broadband, phone etc.) have been fraudulently taken out in their name, when this is not the case.

Comms Council UK Name Winners of Best 2025 VoIP Provider Awards

25th September, 2025 (0 Comments)

The Comms Council UK, which represents the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today announced the winners of their 17th annual 2025 awards event at a ceremony at The IET in London. Some of the winners include bOnline, 8×8, and Yealink.

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Full Fibre Provider ITS Technology Launch Enterprise-Grade Security for Every Business

25th September, 2025 (0 Comments)

The ITS Technology Group, which has deployed various open access full fibre broadband and Ethernet networks across parts of the United Kingdom, has today announced the launch of its new Cisco-powered ‘ITS SecureEdge’ product. The new value-added service is designed to “protect businesses of all sizes” from Distributed Denial of Service (DDoS) attacks.

Virgin Media UK TV Search Update for OS v5.2

Virgin Media UK Deploys New TV 360 and STREAM OS Software Update

25th September, 2025 (7 Comments)

As first hinted at last month (here), broadband and TV provider Virgin Media (O2) has now begun the process of rolling out the latest firmware update (v5.21) for their TV 360 and STREAM platforms (set-top-boxes). The change introduces a new search feature and some smaller changes / fixes, but nothing major.

ISP Zen Internet Signs Deal to Harness MS3’s UK Full Fibre Network UPDATE

25th September, 2025 (10 Comments)

Rochdale-based UK broadband ISP Zen Internet has today announced that MS3 have become the latest alternative network to sign a wholesale partnership deal. The move means that Zen’s customers will soon be able to order packages via the new FTTP network and no doubt the altnet will also join their Fibre Hub (network aggregation platform for use by other ISPs).

Broadband ISP TalkTalk Launch “Better Way to Wi-Fi” via New U Product UPDATE

25th September, 2025 (12 Comments)

Internet provider TalkTalk has today unveiled the “next step in our Wi-Fi transformation” with the launch of “U“, which as well as being a letter in the alphabet also seems to be both a new class of UK broadband product and order process that aims to deliver a “tailored setup for each customer’s home, with speed that flexes as they need it, all for one price“.

BT Study Claims UK Digital Network Upgrades to Deliver £3bn in Economic Benefits

25th September, 2025 (6 Comments)

Broadband, mobile and telecoms giant BT has today published a new economic modelling study from Assembly Research, which examines how the ongoing migration from legacy networks (PSTN/WLR, 2G mobile etc.) to All-IP (Internet Protocol) services could “deliver billions in benefits” (£3bn) to the UK’s critical national infrastructure sectors.

Home Phone and UK Broadband VoIP Services

Ofcom Fines UK VoIP Provider Vonage £700k Over 999 Access Failure UPDATE

25th September, 2025 (0 Comments)

The UK telecoms regulator, Ofcom, has today hit internet phone (VoIP) provider Vonage with a £700,000 fine after an investigation that started in March 2024 (here). The penalty follows an incident that resulted in disruption for its business customers to emergency calling (999) services between 23rd October and 3rd November 2023.

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Citizens Advice Reveal “murky practice” of Hidden UK Broadband and Mobile Deals

25th September, 2025 (10 Comments)

The Citizens Advice agency has warned that broadband ISPs and mobile operators are making it difficult for people trying to negotiate for a better renewal, which it’s estimated could save UK consumers more than £325 a year for both services combined. The charity has called on Ofcom to take action in order to ensure greater pricing transparency.

Connected Britain Names 2025 UK Broadband Award Winners

25th September, 2025 (1 Comment)

The annual Connected Britain Awards 2025 (Total Telecom) took place this week, which among other things saw alternative full fibre ISP Lightning Fibre scoop the coveted “Broadband Provider of the Year” award, while Openreach won the “Access Innovation Award” and Fibrus was handed the “Project Rollout Award“.