Zen Internet UK Gives Free Speed Boost to Some CityFibre Customers
Broadband ISP Zen Internet appears to have quietly begun a new programme of package upgrades (regrades) for some of their customers on CityFibre’s national Fibre-to-the-Premises (FTTP) network. The move essentially upgrades those on their 100Mbps (symmetric speed) plan to the faster rate of 160Mbps “at no extra cost“.
The change was first spotted this week after some of Zen’s related broadband customers (credits to Pavel and Mike) reported to ISPreview that their packages had suddenly been regraded to the new tier, and seemingly without the ISP giving a prior notification of the change. But Zen says they do send notifications for this, although not everybody seems to have received it.
A spokesperson for Zen Internet confirmed to us that they recently saw an opportunity to upgrade customers on the 100Mbps plan to a faster tier. The process began this week as part of a small test to confirm the upgrade would work, but we’re told that they will now continue to work through small batches over the “coming months” to ensure all of those on this plan can benefit.
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Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
There’s a new video on Richard’s YouTube channel talking to Freedom Fibre’s CFO.
I wonder if anyone is dumb enough to complain when given free upgrades like this, especially if they didn’t get a notification first.
I would be delighted to get something totally free, please just turn up at my door!
You dont need 160mbps – 36meg is fast enough! lol!
You will always get someone that will complain about anything
I would say 150Mbps will soon be entry level for most customers. A family of 4 each watching a 4K video stream would be about 120Mbps plus 30 for other tasks.
Mark:
I would like to complain about people complaining on this forum.
City fibre have caused delays and inconvenience for months in the Bury St. Edmunds area. At present only BT can offer me any sort of phone connection. Why?
Lit Fibre gave me this exact bump without saying anything about 6-8 months ago as well.