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ISPA Unveil First Finalists for 2025 UK ISP Internet Industry Awards

30th July, 2025 (4 Comments)

The UK Internet Service Providers Association (ISPA) has this morning revealed the shortlist of finalists for their 2025 annual industry awards event, which sees a record of 50 separate organisations (broadband ISPs, network builders etc.) being nominated across 17 categories. Except the “Internet Hero” and “Digital Inclusion” categories, which will be announced later this year.

Full Fibre Provider ITS Technology Appoints Charlie Versi as its COO

30th July, 2025 (0 Comments)

The ITS Technology Group, which has deployed various open access full fibre broadband and Ethernet networks across parts of the United Kingdom, has today announced that they’ve appointed Charlie Versi to be their new Chief Operating Officer (COO).

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Ofcom – YouTube and Streaming is Slowly Taking Over UK TV Sets

30th July, 2025 (29 Comments)

The UK communications and media regulator, Ofcom, has today published its Media Nations 2025 report, which reveals how linear TV viewing continues to decline in favour of broadband-based video streaming platforms (particularly YouTube and Netflix). But broadcast TV currently still accounts for the majority (56%) of in-home viewing (down from 57% last year).

Virgin Media O2 Grow UK FTTP Premises by 114k in Q2 as Broadband Users Fall

30th July, 2025 (17 Comments)

The latest Q2 2025 results from Virgin Media and O2 today have revealed that their gigabit broadband network increased by 114,900 premises in the quarter to cover 18.53 million UK homes. But related customers suffered another fall to total 5,643,500 (down by -51.4k in Q2 vs -44k in Q1) and O2’s mobile base also suffered a fall (albeit with positive results in wholesale).

EE UK Launches New Mobile Smartphone Plans for Under 18s

29th July, 2025 (21 Comments)

Broadband and mobile operator EE (BT) has today responded to the UK government’s drive to wrap everybody under the age of 18 in cotton wool by becoming the “first major network” to launch a dedicated Smartphone proposition (mobile plans) for U18s, called “Safer SIMs” – part of its commitment toward “being the UK’s best network for families“.

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BT Completes Refund of £18m to UK Customers Over Contract Failings

29th July, 2025 (15 Comments)

The telecoms regulator has today revealed that UK broadband ISP and phone giant BT (inc. EE and Plusnet) have now refunded or credited £18m back to customers. This follows last year’s Ofcom ruling (here), which found that the provider had “failed to provide” 1.1 million customers with clear and simple contract information before signing up to a new deal.

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O2 UK Boost 4G and 5G Mobile at 700 Postcodes in Dundee, Scotland

29th July, 2025 (4 Comments)

Mobile network operator O2 (Virgin Media) has today announced that they’ve completed a project to upgrade the network capacity and coverage of their 4G and 5G mobile (mobile broadband) services around a total of 700 postcodes across the coastal Scottish city of Dundee on the Firth of Tay estuary.

GoFibre Extends FTTP Broadband Build to Witton-le-Wear, County Durham

29th July, 2025 (0 Comments)

Edinburgh-based UK broadband provider GoFibre has today announced that they’ve begun to expand their new full fibre (FTTP) network into the rural village of Witton-le-Wear in County Durham. The build forms part of their state aid supported Project Gigabit contract with the government.

Netomnia to Expand Wholesale FTTP Broadband to More UK ISPs as New MD Appointed

29th July, 2025 (20 Comments)

Network operator Netomnia (Brsk, Youfibre), which has so far rolled out their Fibre-to-the-Premises (FTTP) broadband network to cover 2.56 million UK homes (inc. 341,000 customers), has appointed industry veteran Matthew Skipsey to be its new Managing Director (MD) of wholesale ahead of an expected adoption by more ISPs.

Broadband and Phone Provider KCOM Bids Farewell to CEO Tim Shaw

29th July, 2025 (0 Comments)

Hull-based UK network operator KCOM, which has deployed their own Fibre-to-the-Premises (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire (England), has announced that current Chief Executive Officer (CEO), Tim Shaw, is to step down. The outgoing CEO will hand over the reins to CFO Richard Schäfer on an interim basis.

Gov Update on Plan to Help Push FTTP Broadband into UK Flats and Build Mobile Masts

29th July, 2025 (3 Comments)

The Telecoms Minister, Sir Chris Bryant, recently issued an important update on their efforts to boost growth by removing barriers to digital infrastructure deployment. The statement covered progress with flexi-permits and softening the rules for new mobile masts, but it also touched on how they intend to help get gigabit broadband into large residential buildings (blocks of flats / apartments).

Broadband ISP File Sanctuary Launch UK 2.3Gbps CityFibre FTTP Plan

28th July, 2025 (19 Comments)

Consumers looking to join UK internet provider File Sanctuary, which sells broadband packages via Openreach and CityFibre’s national networks, may like to know that they’ve today launch a 2300Mbps (symmetric) speed package via the latter’s platform. The price starts at just £55 per month.

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BT, EE and Plusnet to Raise UK Mid Contract Price Hikes up to £4 UPDATE

28th July, 2025 (53 Comments)

BT (inc. Plusnet and EE) is expected to reveal a change to their existing mid-contract pricing policy, which means that new customers who sign-up for a broadband package on or after 31st July 2025 (5th August with Plusnet) will be subject to a +£4 price rise on 31st March 2026 and then +£4 again on 31st March 2027 (up from the previous £3 increase). Mobile plans will also increase, by different amounts.

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Giffgaff UK Launches New Travel Data Add Ons for Mobile Roaming

28th July, 2025 (12 Comments)

Mobile network provider giffgaff, which is owned by Telefónica and harnesses O2’s virtual operator (MVNO) platform in the UK, has today launched a new range of travel data (4G/5G mobile broadband) add-ons that will be available to customers who plan on roaming across any one of over 40 EU countries and several selected locations (e.g. USA, Turkey).

Openreach Deploys 5,000th Electric Vehicle as Part of UK Fleet Transition

28th July, 2025 (13 Comments)

Network access provider Openreach (BT) has today revealed that they’ve just put their 5000th EV (Electric Vehicle) on the road to support their broadband and phone engineers (up from 4,300 at the start of 2025). The move marks a key milestone on their plan to become a zero emissions business by March 2031.

Virgin Media O2 UK to Boost Customer Service with New Lumi AI Tool

28th July, 2025 (11 Comments)

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they’ve created and launched a new AI (Artificial Intelligence) tool, Lumi AI, which aims to “drive its customer service turnaround strategy” by helping customer service agents to provide “faster, more effective and more personalised” support.

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Broadband Disrupted for Shetland and Orkney by Subsea Fibre Break UPDATE

27th July, 2025 (11 Comments)

Thousands of homes and businesses across Shetland, which is a remote UK subarctic archipelago that resides north of the Scottish mainland, have suffered disruption to their broadband services this weekend after part of the main SHEFA-2 (Faroese Telecom) submarine (subsea) fibre optic cable was damaged. Premises on the Orkney Islands were also hit.