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Ofcom Open UK Investigation into EE’s Handling of Consumer Complaints

28th February, 2014 (7 Comments)

Ofcom has launched an own-initiative investigation into EE (also trading as Orange UK and T-Mobile), which will look at whether or not the mobile and Internet provider has “failed to comply” with the regulators code for consumer complaints handling (General Condition 14.4).

Virgin Media UK Scraps Traffic Management for Broadband Downloads

28th February, 2014 (13 Comments)

One other huge change at Virgin Media today, which deserves its own news item, is that the cable provider has also scrapped the Traffic Management Policy (TMP) for downloads across all of their fixed line cable broadband packages. Sadly upload traffic isn’t so lucky.

Virgin Media UK Launch FREE Web Safe Network Level Filtering Service

28th February, 2014 (9 Comments)

Virgin Media has today become the last of the big broadband ISPs to launch free Parental Controls (Web Safe), which support the Government demanded network-level filtering technology to help censor “potentially age-inappropriate websites“. Virgin’s site is also being updated to reflect their new headline speeds of up to 152Mbps.

ISP Satellite Internet Demands Slice of Broadband Delivery UK Budget

27th February, 2014 (4 Comments)

Satellite Internet, an aptly named broadband provider that makes use of the SES (ASTRA) platform, has called on local councils across the United Kingdom to spend some of the latest £250m in broadband funding on connecting the last 5% of rural areas to the Internet via Satellite instead of land lines.

24% of EU Internet Users Suffer ISP Internet Content Restrictions or Blocking

27th February, 2014 (3 Comments)

A new survey of 28,000 Internet using citizens across the European Union (3290 from the UK) has revealed that 24% claim to have been prevented by their broadband ISP or mobile operator from watching videos, listening to music or using other applications of their choice, allegedly due to censorship measures or speed restrictions.

BT Move to Create Over 1000 New UK Apprenticeship and Graduate Jobs

27th February, 2014 (0 Comments)

Telecoms giant BT has announced that it will create more than 1,000 new apprenticeship and graduate jobs. On top of that the operator is supporting the employer-led “Movement to Work” initiative, which aims to tackle youth unemployment by providing up to 1,500 vocational training and work experience placements over the next 18 months.

Sky Broadband UK Bundle GBP100 M&S Voucher with Half Price Service

27th February, 2014 (0 Comments)

Customers looking to take one of Sky Broadband’s (BSkyB) unlimited packages (both standard and superfast fibre), without TV, will perhaps be pleased to learn that they can now take the bundle at half price and receive a £100 Marks & Spencer’s voucher on top.

BT Openreach Tweak and Reduce UK Ethernet Rental and Setup Prices

27th February, 2014 (1 Comment)

BTOpenreach has unveiled a string of “substantial price reductions” for their range of business focused Ethernet products, which includes the recently proposed plan to replace most of their Excess Construction Charges (ECC) for new Ethernet Access Direct (EAD) orders with a single connection fee of £548 +vat .

Europe Approve Weakened Broadband Infrastructure Investment for 100Mb+

26th February, 2014 (0 Comments)

The European Parliament has today approved a €1bn (£820m) Connecting Europe Facility (CEF) investment package, which aims to support pan-European digital projects. But only 15% has been earmarked to support broadband projects of which at least one third will aim at speeds of 100Mbps+.

UK ISP TalkTalk Reports Rapid Uptake of FREE Privacy Calling Features

26th February, 2014 (3 Comments)

Budget broadband and calls provider TalkTalk reports that its recent move to become “the first and only ISP” to make all of their fixed phone line privacy calling features (e.g. Last Caller Barring and Anonymous Caller Reject) completely free has boosted the number of customers using the service almost four-fold.

UPD BT Committed to Tackling UK Network Congestion Woes Raised by AAISP

26th February, 2014 (29 Comments)

BT Wholesale’s incident helpdesk manager has told the boss of broadband provider AAISP, Adrian Kennard, that they’re “fully committed to ensuring that all capacity issues are addressed” after concerns over alleged network congestion on several of BT’s 21st Century Network (21CN) telephone exchanges were raised.

RightMove Make Showing Typical Broadband Speeds for UK Homes Permanent

25th February, 2014 (8 Comments)

The popular online property sales database, RightMove, has confirmed that their service for displaying the “typical” broadband ISP speeds at each of the 1 million+ homes listed on its website in the United Kingdom has now left the trial phase and become a permanent feature.

Devon and Somerset Name 25 More Communities for Fibre Broadband

25th February, 2014 (10 Comments)

The Connecting Devon and Somerset project in England has today confirmed the next 25 communities to benefit from their £94m roll-out of BT’s superfast broadband FTTC/P (25Mbps+) services, which is actually a clarification based on the general exchange areas that were announced last month.

BT TV Reveal Spec for Smallest YouView+ Set Top Box DTR-T2100

25th February, 2014 (0 Comments)

Customers of BT’s YouView (IPTV) and broadband powered TV service have today been introduced to a much smaller version of their set-top-box (DTR-T2100) device (partly because it doesn’t need a fan), which adopts a similar style to the operators Home Hub 4 and Home Hub 5 routers. But still no built-in WiFi connectivity.

EE Pick NSN for UK Rural 4G Mobile Broadband Network Deployment

25th February, 2014 (0 Comments)

Mobile operator EE (4GEE) has picked Nokia Solutions and Networks (NSN) instead of existing partner Huawei to help them roll-out their “superfast” 4G (LTE at 1800MHz) based Mobile Broadband network to “the next 25% of the UK population in rural areas and small towns.”

UPDATE3 Broadband Delivery UK Detail Plan for Spending Extra £250m

25th February, 2014 (6 Comments)

The Government has today revealed more details for how it intends to spend the next £250 million that was last year set aside to help extend fixed line superfast broadband (24Mbps+) ISP network coverage out to 95% of the United Kingdom by 2017. So what, if anything, is new.

UPD Councils and BT Move Closer to Publishing Full Broadband Rollout Data

25th February, 2014 (1 Comment)

The procrastinating over whether or not BT and or Local Authorities will ever release detailed broadband speed and coverage data, ideally down to the 7 digital postcode level, as part of the Government’s national Broadband Delivery UK (BDUK) scheme could soon come to an end.. in some areas, maybe.