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CityFibre’s Project Gigabit Broadband Network in Suffolk UK Goes Live

12th Dec, 2024 (4 Comments)

CityFibre has today announced that the first customers have gone live on their new full fibre (FTTP) broadband ISP network in Suffolk (England), which is being built as part of their £100m state aid supported Project Gigabit contract (Lot 2) – this aims to reach more than 79,500 extra homes and businesses across hard-to-reach rural areas of the county.

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Virgin Media and Nexfibre Expand FTTP to 5,000 Homes in Whitby

12th Dec, 2024 (1 Comment)

Broadband operator nexfibre, which shares some of their parentage with retail UK ISP partner Virgin Media (O2), has today confirmed that they’ve made their 2Gbps speed Fibre-to-the-Premises (FTTP / XGS-PON) broadband network available to more than 5,000 additional homes in Whitby (North Yorkshire, England).

Scotland Tenders for £40.7m Gigabit Broadband Rollout in Orkney and Shetland

12th Dec, 2024 (4 Comments)

ISPreview has spotted that the Scottish Government (SG) yesterday issued a contract notice for the Orkney & Shetland (Lot 6 – Scotland) deployment under the UK’s £5bn Project Gigabit broadband roll-out scheme, which is expected to expand full fibre (FTTP) connectivity to an estimated 13,550 premises in hard-to-reach (rural) parts of the remote Northern Isles.

Opensignal Reveal Impact of 3G Shut Down by EE, Three UK and Vodafone

12th Dec, 2024 (20 Comments)

Internet benchmarking firm Opensignal has used their crowdsource data, which is collected via users of their benchmarking apps and services, to reveal a bit more information about how the recent 3G mobile switch-off on EE (BT), Three UK (ongoing) and Vodafone has impacted the availability of their remaining 2G, 4G and 5G based mobile / broadband services.

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BT Claim to be Enhancing UK Customer Support via AI Tech and Chatbots

12th Dec, 2024 (15 Comments)

Broadband and telecoms giant BT Group has today highlighted how they’re using AI (Artificial Intelligence) based systems to “significantly” enhance the customer experience and streamline support processes across the Group. For example, EE’s (mobile) new virtual assistant, Aimee, now handles up to 60,000 customer conversations per week.

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Communications Ombudsman Reports Q3 2024 Rise in UK Telecoms Complaints UPDATE

12th Dec, 2024 (0 Comments)

The Communications Ombudsman, which is one of Ofcom’s two approved Alternative Dispute Resolution (ADR) providers for UK consumers of broadband ISPs, mobile and landline phone providers, has released its complaints data Q3 2024 and reported a 29% increase compared to the same period in 2023.

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Openreach to Withdraw Some Legacy UK FTTP and FTTC Broadband Speed Tiers UPDATE

11th Dec, 2024 (19 Comments)

Prices aren’t the only thing changing at Openreach (BT) today. The national UK network operator has also revealed that it will be withdrawing some of the “legacy” speed tiers on their Fibre-to-the-Cabinet (FTTC) and Fibre-to-the-Premises (FTTP + FTTP on Demand) based broadband products for ISPs and their customers.

Openreach Reveal Annual 2024 UK Broadband and Ethernet Price Rises for ISPs

11th Dec, 2024 (2 Comments)

Network access provider Openreach (BT) has today started to unveil their usual round of annual (2024) price increases across their wholesale broadband and Ethernet products for UK ISPs, which touches on everything from full fibre (FTTP) lines to hybrid fibre (FTTC / SOGEA), Cablelinks and Ethernet, among other products.

Manx Telecom to Switch Off Copper Lines on Isle of Man by 2029

11th Dec, 2024 (1 Comment)

Broadband, phone and mobile operator Manx Telecom (MT), which serves premises across the remote Isle of Man, has revealed that they will begin “shutting down” their legacy copper telecoms network in 2025, with the full switch-off completed “no later than” 2029.

InternetTY Build FTTP Broadband to 12,000 Lincolnshire UK Premises

11th Dec, 2024 (0 Comments)

UK ISP InternetTY (aka – Internet ThankYou), which in 2020 began deploying a new gigabit-capable Fibre-to-the-Premises (FTTP) broadband network to “rural and semi-urbanised areas” across Staffordshire and Lincolnshire, has revealed that they now cover around 12,000 premises in North Lincolnshire and Lincolnshire.

Viasat Demos Working Direct-to-Device Messaging from its Satellites

11th Dec, 2024 (0 Comments)

Satellite communications firm Viasat appears to be following Starlink and AST SpaceMobile by successfully demonstrating their own Direct-to-Device (D2D) connectivity, which could allow their broadband satellites to connect with “everyday devices“, like 4G/5G mobile phones, industrial machinery or transport operators.

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Virgin Media and O2 Reveal UK Broadband and Mobile Traffic Trends for 2024

11th Dec, 2024 (2 Comments)

Network operator Virgin Media and O2 (VMO2) has today revealed some insights from their network, which among other things shows that they recorded an 8.1% rise in broadband usage (a new record) and a 9% uplift in mobile data traffic year-on-year. But that’s not all.

Virgin Media UK Offers UltraHD TV Channel Free for Christmas

11th Dec, 2024 (1 Comment)

Broadband ISP Virgin Media has confirmed to ISPreview that, as a “festive treat for our customers“, they have temporarily opened up access to their Virgin TV Ultra HD (4K) channel (Ch 175 and Ch 999) to all their V6, TV360 and Stream customers at no extra cost until 1st January 2025.

Wessex Internet Start Project Gigabit Broadband Build in Dorset and Somerset UK

11th Dec, 2024 (2 Comments)

Rural UK broadband ISP Wessex Internet has today announced that they’ve begun the build phase of their new £33.5m state aid supported Project Gigabit contract in Dorset and South Somerset (Lot 14), which will extend their gigabit speed Fibre-to-the-Premises (FTTP) network to cover 21,400 hard-to-reach local homes and businesses.

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Parliamentary Debate Hauls Brsk’s UK Broadband Poles Over the Coals UPDATE

11th Dec, 2024 (9 Comments)

Broadband network builder and UK ISP Brsk, which is in the process of being merged into Netomnia (here), yesterday found itself being the perhaps unwanted centre of attention (again) during a debate in parliament that focused on the problems being caused by the deployment of “telegraph poles” in Birmingham.

Tesco Mobile Adopt New UK Pricing Policy for Mid-Contract Hikes UPDATE

11th Dec, 2024 (5 Comments)

Mobile provider Tesco Mobile, which is a Mobile Virtual Network Operator (MVNO) on O2’s national platform, has this morning become the latest UK telecoms operator to adopt Ofcom’s new guidance on inflation-linked annual price rises. But they appear to be taking a more proportional approach than many other operators.

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Supplier Picked to Deliver Oxfordshire and Bucks 5G Rail and Broadband Project

11th Dec, 2024 (1 Comment)

The Oxfordshire County Council (OCC) and England’s Connected Heartland (ECH) have this morning announced that they’ve picked AWTG, a 5G mobile private network supplier, to enhance broadband and mobile connectivity along the soon-to-be reopened passenger railway line between Bicester Village and Bletchley.