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Broadband ISP Plusnet UK Leaves Some Email Users Cut-off for Weeks

7th Dec, 2024 (3 Comments)

Low-cost internet provider Plusnet, which is part of the wider BT Group, has got itself into a bit of hot water with a small collection of their old legacy email users after leaving them unable to access their inboxes for several weeks. But despite the passage of time, the provider still won’t say what has caused the problem or when it will be fixed.

TOTSCo Switches to Focus on UK Business Broadband ISP Switching

6th Dec, 2024 (7 Comments)

The One Touch Switching Company (TOTSCo), which is the industry-led company that is helping to implement Ofcom’s solution for easier and quicker UK consumer switching between broadband and phone providers (One Touch Switching), has revealed more details about its efforts to introduce support for business connections too.

Hiya – UK Residents Receive 4 SPAM Calls Per Person Each Month

6th Dec, 2024 (10 Comments)

The latest Q3 2024 Global Call Threat Report from Hiya, which also works with broadband ISPs and mobile operators (BT, EE, O2, Virgin Media etc.) to help detect and block SPAM and fraud calls, has revealed that residents of the UK receive 4 spam calls per person each month (up from 3 spam calls last quarter) – albeit one of the lowest rates in Europe.

Opensignal 2024 Study Ranks UK Broadband ISPs by Quality and Speed

5th Dec, 2024 (9 Comments)

Internet benchmarking firm Opensignal has today published their “definitive” 2024 Fixed Broadband Experience report, which gauges the performance of various internet service providers across the UK and then separately across 12 of its regions (inc. Scotland, Wales and Northern Ireland). Overall, Virgin Media came top in the national scores, but the regional results are different.

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Virgin Media O2 Boosts 1,000 UK Mobile Sites with 10Gbps Fibre Backhaul

5th Dec, 2024 (20 Comments)

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) have today announced that the recent introduction (here) of their new “next generation” Converged Interconnect Network (CIN) has already helped to improve its mobile network across the UK, not least by connecting 1,000 mobile sites to its proprietary 10Gbps fibre optic backhaul network.

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Ofcom – UK Gigabit Broadband Cover Rises to 84% as 5G Hits 90-95%

5th Dec, 2024 (6 Comments)

Ofcom has published their annual Connection Nations 2024 digital infrastructure report, which among many other things finds that residential gigabit-capable broadband ISP networks now cover 84% of the UK (up from 78% in 2023), while outdoor 5G mobile cover from at least one operator is available to 90-95% of premises (up from 85-93%). But rural cover remains poor.

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Study Finds Patchy Mobile Coverage on the East Coast Mainline

5th Dec, 2024 (17 Comments)

Network analyst firm Streetwave has surveyed UK mobile coverage (4G, 5G etc.) and mobile broadband speeds along the East Coast Mainline – as operated by the London North Eastern Railway (LNER), which found that passengers can face “hours without mobile coverage access” while travelling between London and Edinburgh. But EE delivered the best service.

Vodafone and Three UK Mega Mobile Merger Gets Final Approval UPDATE

5th Dec, 2024 (88 Comments)

The Competition and Markets Authority (CMA) has today finally granted approval for mobile operators Vodafone and Three UK to proceed with their merger deal (here), which will result in an expansion of their 5G Standalone (SA) network (broadband) coverage. But the merged company will have to comply with new legal obligations and consumer pricing controls.

Ransomware Group Claims to Have Breached One of BT’s UK Systems

5th Dec, 2024 (9 Comments)

Broadband and telecoms giant BT Group has confirmed that a ransomware gang made an “attempt” to compromise their BT Conferencing business platform. The group, which calls itself Black Basta, claims to have stolen 500GB (GigaBytes) of sensitive and financial data, although the UK operator has yet to confirm this.

OTA Identify Areas Needing Improvement in UK Broadband Switching Process UPDATE

4th Dec, 2024 (5 Comments)

The UK telecoms regulator, Ofcom, has revealed the outcome of the Telecoms Adjudicator‘s (OTA) recent review into the remaining problems (i.e. the matching process) with the new One Touch Switching (OTS) system, which was intended to make it easier for consumers to change broadband ISPs but is still somewhat of a work-in-progress.

O2 Boosts Bristol 4G Mobile Coverage with Cellnex UK Small Cells

4th Dec, 2024 (4 Comments)

Customers of mobile network operator O2 (Virgin Media) in the city of Bristol are starting to benefit from the deployment of a new 4G based small cell mobile (mobile broadband) network, which reflects a recent partnership with Cellnex UK and the Bristol City Council (BCC) in England.

Openreach Web App Cut Missed UK Engineer Appointments by 30 Percent

4th Dec, 2024 (4 Comments)

Network provider Openreach (BT) has revealed that the introduction, in April 2024, of a new website app (‘Change My Appointment‘) that put customers in charge of their engineer visits, has already helped to reduce missed appointments by 30%. The extra resources freed up by this have also boosted the number of engineers installing full fibre broadband services.

Sky UK Launches New Essentials TV Package for £15 Monthly

4th Dec, 2024 (25 Comments)

Sky (Sky Broadband, Sky Mobile etc.) has today announced the launch of their new entry-level Essential TV package, which includes some premium channels and also brings those together with Netflix and discovery+ content from just £15 per month. This is available via their internet-based Sky Stream and Sky Glass platforms.

UK ISP iDNET Joins MS3’s New Full Fibre Broadband Network

4th Dec, 2024 (3 Comments)

Broadband provider iDNET has today become the latest UK ISP to begin harnessing MS3’s growing 10Gbps capable Fibre-to-the-Premises (FTTP) network, which currently covers over 210,000 premises (footprint) across locations such as Hull, Scunthorpe, Grimsby, Cleethorpes, Immingham, and Mexborough etc.

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EE UK Helicopters in New 4G Mast to Boost Mobile Cover on Skye

4th Dec, 2024 (4 Comments)

Mobile network operator EE (BT) has boosted 4G based mobile (mobile broadband) coverage across the Central and Northern parts of the remote rural Isle of Skye in Scotland. The operator used a helicopter to bring in a new mast, which has been strategically located among trees to minimise its visual impact on the natural surroundings.

Neos Networks Expands UK Partnership with CityFibre’s Network

4th Dec, 2024 (0 Comments)

Network operator Neos Networks, which runs one of the biggest 34,000km long business fibre networks in the UK – spanning 550 exchanges, 90+ data centres and 676 Points of Presence (PoPs), has announced that they’ve expanded their strategic partnership with wholesale fibre optic FTTP broadband builder CityFibre to boost Ethernet availability.

Flotek to Supply Full Fibre Services via Elevate’s New Cardiff Hypercity Network

4th Dec, 2024 (0 Comments)

Network operator Elevate Wholesale (formerly Telcom) has today announced its first strategic ISP and comms provider partner, Flotek, for the new Hypercity fibre optic broadband and Ethernet network that they’ve been contracted to build across Cardiff in South Wales.