Home » UK ISP News Archive » ISP News (17498 Posts)

Latest ISP News

Ofcom Fines BT £2.8m Over UK Customer Contract Info Failings UPDATE

22nd May, 2024 (13 Comments)

The UK telecoms, internet and media regulator, Ofcom, has today hit broadband ISP BT (including subsidiaries EE and Plusnet) with a fine of £2.8 million, which occurred after their investigation found the operator had “failed to provide” 1.1 million customers with clear and simple contract information before signing up to a new deal.

Yayzi Prep UK Mobile Plans and MultiGig Broadband on MS3 and Freedom Fibre

22nd May, 2024 (3 Comments)

Internet provider Yayzi Broadband are preparing to make some big changes over the coming months, firstly by launching a Mobile (SIM) service and, secondly, by expanding the availability of their MultiGig (up to 2.3Gbps) broadband packages on CityFibre’s network to also work across alternative networks from MS3 and Freedom Fibre.

Altnet ISP Grain Tops 30,000 UK Full Fibre Broadband Customers

21st May, 2024 (5 Comments)

Alternative network builder and UK ISP Grain (Grain Connect) has today revealed their they’ve now signed up 30,000 customers to their gigabit-capable full fibre (FTTP) network, which is up from 28k a month ago. On top of that, their coverage has grown from 207,000 premises passed (Ready for Service) to 220,000 over the same period.

Big Ben, London Westminster Bridge and Houses of Parliament - 123rf

Gov MPs Pessimistic Over UK 5G Mobile and Gigabit Broadband Targets

21st May, 2024 (8 Comments)

A new survey of 104 Ministers of Parliament, which was conducted by consultancy firm Cluttons and YouGov, has revealed that both Government (Conservative) and opposition (Labour) MPs are extremely pessimistic about the country hitting any of the current coverage targets for 5G (SA) based mobile and fixed gigabit broadband networks.

Network cable connected to wifi router on white background.

Ofcom UK Digs Deeper into Sharing 6GHz for Mobile and WiFi

21st May, 2024 (8 Comments)

The UK telecoms regulator, Ofcom, has today published a new paper that sets out its options and vision for how the upper 6GHz radio spectrum band (6425 to 7125MHz) could potentially be released and then shared between both 5G mobile (mobile broadband) and Wi-Fi networks (e.g. home WiFi).

UK ISP Cuckoo Renews Deal with Payment Provider GoCardless

21st May, 2024 (1 Comment)

Internet provider Cuckoo, which is in the process of becoming the main retail broadband outlet for Fern Trading‘s (Octopus Investments) consolidated full fibre networks (Jurassic Fibre, Swish Fibre, Giganet and AllPoints Fibre), has renewed its relationship with GoCardless to provide future payment services.

Debt-laden UK Broadband ISP TalkTalk Looks to Bailout by Founder

21st May, 2024 (13 Comments)

The founder of TalkTalk, Sir Charles Dunstone, and fellow shareholders are reportedly preparing to inject around £180m of new equity into the financially troubled UK internet provider. The move would help to tackle the threat of two large debt repayments, which are due over the coming months and said to total up to over £1bn.

Streetwave-Mobile-Coverage-Map-of-20-London-Boroughs

Streetwave Rank 20 London Boroughs by Level of Good Mobile Cover

21st May, 2024 (0 Comments)

Mobile network analyst firm Streetwave has today published a new study that attempts to rank 20 of London’s Boroughs based on the level of “Good Mobile Coverage” they receive from the UK’s mobile network operators. Overall, Southwark had the highest average levels of Good Coverage (76.3%), while Barnet had the lowest (48%).

Survey Reveals the Extra Cost of Being Loyal to Broadband and Mobile Providers

21st May, 2024 (9 Comments)

A new Opinium survey of 2,004 UK adults, which was commissioned by Uswitch.com and conducted between 16th April 2024 to 22nd April 2024, has claimed that broadband ISP customers who haven’t switched for 7-8 years are the worst off, paying on average £22.10 extra a month. The situation is almost as bad for mobile users’ too.

Illustration Vector Graphic of World in a Click

Study – UK Falls to Rank 96th Cheapest in the World for Broadband

21st May, 2024 (2 Comments)

The latest annual study from Cable.co.uk has tested fixed line broadband ISP packages from 223 countries (up from 219 last year) to create a global price comparison, which finds that the UK ranks 96th cheapest (down sharply from 76th), with an average monthly cost of $38.79 (£30.65) and that’s up from $34.19.

Which? Names Zen Internet and SMARTY as 2024 Brands of the Year

20th May, 2024 (1 Comment)

Consumer magazine Which? have announced that UK broadband ISP Zen Internet has been crowned the winner of their new ‘Customer Service Brand of the Year Award’ for 2024, while mobile network operator SMARTY picked up the award for ‘Utilities Brand of the Year’.

Giganet’s UK Broadband ISP Customers Start Migrating to Cuckoo

20th May, 2024 (13 Comments)

Investment group Fern Trading (Octopus Investments) has today begun the next phase of customer migrations on their alternative UK full fibre broadband ISP networks, which are shifting to a central retail provider under Cuckoo. Customers of Jurassic Fibre and Swish Fibre have already been through this process, and today it’s the turn of Giganet.

Three-UK-SIM-Card-on-Red-Gradient-Backdrop

Three UK Seeks to Harness 3.9GHz for Faster 5G Wireless Broadband

20th May, 2024 (10 Comments)

Mobile operator Three UK (Hutchinson 3G) has asked Ofcom to make a useful technical change to its existing licence for the 3.9GHz (3925 – 4009MHz) spectrum band, which is held by sibling UK Broadband Ltd. The change, if approved, would enable them to use this with 5G technology to boost their Fixed Wireless Access (FWA) packages.

BT Updates UK Digital Voice Switchover Plan After Deadline Extension

20th May, 2024 (17 Comments)

Telecoms and broadband giant BT (EE) has this morning announced a revision to its timetable for moving all customers off the old Public Switched Telephone Network (PSTN) and onto digital landlines (Digital Voice), which follows last week’s confirmation (here and here) that the deadline for migration had been extended from Dec 2025 to 31st Jan 2027.

North Wales Growth Deal Makes Progress on 4G Mobile Upgrade Plan

20th May, 2024 (3 Comments)

The North Wales Economic Ambition Board (NWEAB) has approved the business case for their new 4G+ project, which is more widely investing £8.9m from the North Wales Growth Deal in order to improve the availability of mobile voice and data services, as well as full fibre broadband, to key commercial sites and transport networks.

EE UK Running FTTP Broadband WiFi Hub Enhancement Trial

18th May, 2024 (11 Comments)

Sources have informed ISPreview that broadband ISP EE (BT) appears to have started inviting customers, specifically only those on one of their Fibre-to-the-Premises (FTTP) products, to take part in a new “Hub Enhancement Trial“. This is testing “new technology that’s designed to provide a coverage boost/enhanced Wi-Fi experience in the home“.

Ofcom Find UK People Turn to Telecoms Providers for Debt Advice

17th May, 2024 (1 Comment)

New research from Ofcom, which surveyed 1,104 UK adults aged 18+ during November 2023, has suggested that 83% of UK people who had looked for information about debt support ended up turning to their broadband, landline and or mobile provider for it. More often than not, they found what they were looking for.