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Tesco Mobile Holds 5th Place in UK Customer Satisfaction Index

7th Jul, 2021 (4 Comments)

The Institute of Customer Service has today published their latest biannual UK Customer Satisfaction Index (July 2021), which sadly saw only one telecommunications provider make it into their ranking of the top 50 organisations – Tesco Mobile, albeit with a slightly improved score of 83.9 out of 100 (up from 83.3) in January 2021.

2021 H1 – UK Gigabit Broadband Coverage Reaches 42 Percent

7th Jul, 2021 (21 Comments)

The latest independent study of UK broadband coverage for H1 2021 has estimated that “full fibre” (FTTP) ISP networks have now increased their reach to 24.33% of premises (up from 19.2% in H2 2020), while 41.72% are within reach of “gigabit” speeds (up from 37.4%) and 66.9% can get 100Mbps+ (up from 64.3%).

ISP Sky Broadband Launch 500Mbps FTTP Broadband Package

7th Jul, 2021 (31 Comments)

UK ISP Sky Broadband (Comcast, Sky TV) has today launched a new 500Mbps “Ultrafast Plus” package for consumers, which as leaked last month (here) is based off Openreach’s 550Mbps (75Mbps upload) capable Fibre-to-the-Premises (FTTP) product tier and will cost customers £45 per month.

Testing 5G Speeds in Leicester, Liverpool, Manchester and Newcastle

7th Jul, 2021 (10 Comments)

Mobile benchmark firm RootMetrics has just published a new summary of their latest 5G based UK mobile broadband speed and availability testing across the four primary network operators – EE (BT), O2 (VMO2), Vodafone and Three UK – in the cities of Leicester, Liverpool, Manchester and Newcastle.

Toob Start 1Gb Broadband Rollout in Eastleigh and Chandler’s Ford

7th Jul, 2021 (7 Comments)

UK ISP Toob, which is deploying a new gigabit broadband network to homes and businesses using Fibre-to-the-Premises (FTTP) technology in the South of England, has today announced that they’ve begun their latest £11m project to deploy across 27,000 premises in Eastleigh and Chandler’s Ford (Hampshire).

First In-Field 700MHz UK Standalone Private 5G Network Goes Live

6th Jul, 2021 (5 Comments)

The 5G RuralDorset (5GRD) project, which is testing a mix of 5G based mobile technologies alongside existing fibre optic infrastructure, has announced the successful installation and testing of the “world’s first” in-field 700MHz based Standalone (SA) private 5G network to serve rural parts of the Jurassic Coast. But not for consumers.

Vodafone UK Gift Pay Monthly Customers 6 Months Discovery+

6th Jul, 2021 (4 Comments)

Mobile operator Vodafone UK has today announced that “all pay-monthly” customers on their 4G and 5G plans can now enjoy Discovery+ TV content (video streaming) for 6 months at no extra cost, which also includes access to the Olympic Games Tokyo 2020 via 55 live event feeds and 2,000 hours of on-demand action.

EE UK’s New Service Makes Capped Mobile Data Plans Unlimited

6th Jul, 2021 (23 Comments)

Mobile operator EE (BT) has today soft launched a new ‘Stay Connected‘ feature for Pay Monthly customers, which means that 4G and 5G plans with a capped data allowance (mobile broadband) will be able to continue using the internet “at no extra cost” even when their monthly allowance runs out. Obviously, there’s a catch.

No Sign UK Gov Pushing for Mandatory Social Broadband Tariffs UPDATE

6th Jul, 2021 (2 Comments)

A short but interesting debate was held yesterday in the Lords Chamber, which appeared to indicate that the UK Government are not, at present, pressing Ofcom to introduce mandatory low cost social tariffs for broadband across the industry. But like the regulator, they would like to see better promotion of those that exist.

Three UK Launch New 4G Home Broadband Router, Declines to Identify it

6th Jul, 2021 (18 Comments)

Mobile operator Three UK has quietly begun to ship a new router (hub) alongside orders for their mobile-based unlimited 4G Home Broadband service, although unusually they’ve chosen not to share the exact specifications and model number because this is said to be “commercially sensitive“. But it looks like a ZTE.

Final Report Published on Scotland’s Superfast Broadband Project

5th Jul, 2021 (14 Comments)

The Scottish Government has published a final report to help summarise the achievements from one part of their £463m (public and private investment) Digital Scotland project with BT (Openreach), which overall helped 950,600 extra premises to access “fibre broadband” (FTTC / FTTP) services. But it comes with a few caveats.

New ISP No One Joins CityFibre’s UK FTTP Broadband Network

5th Jul, 2021 (16 Comments)

A new ISP called No One, which is a residential focused off-shoot of business provider Trunk Networks (they’re also behind Leetline), has now officially launched on CityFibre’s new gigabit-capable Fibre-to-the-Premises (FTTP) broadband network in the West Sussex seaside town of Worthing. Many more locations will soon follow.

broadband vouchers ultrafast gigabit uk full fibre by 123rf

BDUK Tweak Gigabit Broadband Voucher Rules Around Eligibility

3rd Jul, 2021 (11 Comments)

The Government’s Building Digital UK team has tweaked the eligibility rules for rural gigabit vouchers in order to balance against the issues caused when parts of the UK are placed under a Public Review as part of the £5bn Project Gigabit programme, which can cause in-scope premises to suddenly become ineligible for vouchers.

ASA Probe Broadband ISP TalkTalk Over Mid Contract Price Hike

2nd Jul, 2021 (20 Comments)

The UK Advertising Standards Authority (ASA) has confirmed that they’re investigating budget broadband provider TalkTalk after the ISP announced a price hike earlier this year (here), which somewhat controversially also hit some customers who had previously signed-up under the promise of “no mid-contract price rises“.

Gov Commits GBP30m to Help UK Develop 4G and 5G OpenRAN

2nd Jul, 2021 (1 Comment)

The UK Government has today committed £30m to support the launch of their Future RAN Competition (FRANC), which will aim to fund “innovative R&D projects” that could help to speed up the adoption of a new breed of wireless Open Radio Access Network (Open RAN) based 4G and 5G mobile networks.

virgin media o2 engineer at work over trench 2021

Virgin Media O2 Deploy FTTP to 4000 More County Down Homes

1st Jul, 2021 (7 Comments)

Some 4,000 extra homes in the small County Down (Northern Ireland) town of Donaghadee have just become the latest to benefit from the expansion of Virgin Media’s (VMO2) new Fibre-to-the-Premises (FTTP) based gigabit broadband and TV network, which can offer top download speeds of up to 1130Mbps to local residents.

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Full Fibre ISP Lightspeed Broadband Adopts Nokia XGS-PON

1st Jul, 2021 (3 Comments)

UK ISP Lightspeed Broadband, which is deploying a Fibre-to-the-Premises (FTTP) network across the East of England region as part of a £300m investment (here and here), has today confirmed that they’ve chosen to go with Nokia’s 10Gbps (symmetric) capable XGS-PON technology and whole-home Wi-Fi 6 kit to power their service.