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Articles for Category Tag - AAISP

Zen Internet UK Wins Best ISP and Best Web Host at PC Pro Awards 2017

18th October, 2017 (4 Comments)

Consumer magazine PC Pro has published the latest results from their annual 2017 Awards event, which once again – for the 14th consecutive time – saw Zen Internet scoop the win for Best ISP (AAISP was the runner-up) and also Best Web Host (Tsohost was the runner-up).

AAISP Pokes Fun at Sky Broadband’s 55Mbps “Minimum Speed Guarantee”

18th September, 2017 (11 Comments)

Internet provider Andrews & Arnold (AAISP) has attempted to spoof modern advertising practices and Sky Broadband’s recent offer of a 55Mbps “Minimum Speed Guarantee” by proposing to go one further with a 56Mbps guarantee. Naturally they’re quick to explain the caveats.

AAISP Confirms 50GB Usage Allowance Boost for Home Broadband Users

4th September, 2017 (12 Comments)

Customers of UK ISP Andrews & Arnold (AAISP), specifically home (Home::1) and small business (SoHo::1) broadband subscribers, have been given a 50GB boost to their monthly usage allowance at no extra cost. The exception being their 1000GB (TeraByte) package that remains unchanged.

AAISP Consults on Future Home Broadband Package and Pricing Changes

31st August, 2017 (10 Comments)

The boss of UK ISP Andrews & Arnold (AAISP), Adrian Kennard, has taken the unusual but welcome step of asking subscribers to give their thoughts on how the provider should enhance or change their future broadband and line rental tariffs, which are currently being reviewed.

H1-2017 – The Top 10 Fastest National UK Home Broadband and Mobile ISPs

26th June, 2017 (11 Comments)

The first half of 2017 has seen another rise in average fixed line broadband download speeds to 28.21Mbps, albeit mostly fuelled by the on-going migration of consumers from older ADSL lines and on to newer “fibre broadband” (FTTC/P) services. Meanwhile EE is still king for Mobile Broadband.

ISPs Give Mixed Verdict on Compensation System for Broadband Faults

25th March, 2017 (18 Comments)

Internet providers from across the industry have today given a mixed reaction to Ofcom’s newly proposed Automatic Compensation system, which will force fixed line phone and broadband ISPs to pay out cash or bill credits to consumers if they suffer a total loss of service for more than 2 days.

VIDEO – Adrian Kennard on the ISP Conflict with BT’s SFI Fault Fixing

15th January, 2017 (64 Comments)

Running an ISP is far from easy and for those providers that make use of BT’s national UK telecoms network then there can be added complications, particularly when it comes to the tedious task of trying to get a broadband fault fixed by an engineer. Now AAISP’s boss, Adrian Kennard, has done a video to explain.

The 2017 UK Best Home Broadband ISP Picks by ISPreview.co.uk

9th January, 2017 (49 Comments)

Choosing a new broadband ISP is harder than picking a supplier for Gas or Electricity, not least because the quality of service and performance can vary hugely depending upon where you live and which provider you pick. But with any luck our annual editors pick might help to simplify the options.

AAISP Boosts Usage Allowances for UK Broadband Subscribers

24th November, 2016 (1 Comment)

UK ISP Andrews and Arnold (AAISP) has announced that customers of their pricey and usage restricted Home:1 broadband (FTTC / VDSL2 and ADSL2+) tariffs will be given a free +50GB (GigaBytes) data allowance boost, which for most people will begin on 1st December 2016 (i.e. your next bill).

ISPs Raise Concern Over Automatic Compensation for Broadband Faults

11th August, 2016 (7 Comments)

Ofcom’s proposal to give residential and small business consumers in the United Kingdom an automatic right to compensation from their broadband, phone or mobile provider when things go wrong (here), such as due to a “loss or reduction of service“, has drawn widespread concern from ISPs.

The SIN 349 Problem of Trying to Get BT Wholesale to Fix Broadband Faults

4th August, 2016 (11 Comments)

It’s fair to say that some ISPs in the United Kingdom have never had much love for BT’s Special Fault Investigation (SFI / SFI2) engineer service, which often struggles to identify broadband faults and can result in a string of disputed charges. Today’s story highlights another example.

AAISP Cut 80Mbps FTTC Home Broadband Price and Make it Standard

3rd August, 2016 (3 Comments)

UK ISP Andrews and Arnold (AAISP) has decided to make their ‘up to’ 80Mbps (20Mbps upload) capable FTTC broadband product the standard for all Home VDSL connections and at the same price point as their old ‘up to’ 40Mbps (10Mbps) VDSL service (i.e. no extra cost for 80Mbps).

The 2016-H1 Top 10 UK Fastest National Home Broadband and Mobile ISPs

18th June, 2016 (8 Comments)

The first half of 2016 has seen average broadband speeds rise as consumers increasingly switch to faster services, with Virgin Media delivering the fastest average broadband download speeds and Zen Internet coming top for uploads. Meanwhile EE remains the king for Mobile Broadband.

AAISP Culls Line Rental Requirement on 1TB Home Broadband Service

3rd June, 2016 (11 Comments)

Anybody interested in Andrews and Arnold’s (AAISP) Home::1 TeraByte broadband package, which combines either an ADSL2+ or ‘up to’ 80Mbps FTTC (VDSL) service with a 1 TeraByte (1000 GigaBytes) usage allowance, may like to know that it can now be taken without bundled line rental from the same ISP.

UK ISPs Struggle with the Cost of Keeping 20CN Rural Broadband Alive

25th May, 2016 (8 Comments)

The MD of Andrews and Arnold (AAISP), Adrian Kennard, has warned that the cost of continuing to support customers that have few other options than to connect via an ‘up to’ 8Mbps capable ADSL line on BT’s old 20th Century Network (often present in rural areas), has become too expensive to maintain.

AAISP Offer Solution for Porting BT Fixed Line Phone Numbers to VoIP

20th May, 2016 (3 Comments)

Internet provider Andrews and Arnold (AAISP) has found a solution to one of the most frustrating problems for consumers, moving a BT based home phone line number to a VoIP provider and all without breaking your fixed line broadband connection in the process.

AAISP to Offer Pricey 1 TeraByte Home ADSL Broadband Package

7th March, 2016 (5 Comments)

UK ISP Andrews and Arnold (AAISP) has announced that they intend to launch a new package for bog standard ADSL2+ (up to 20Mbps) based home broadband lines, which will give customers 1 TeraByte of monthly usage (a huge increase on the current 100 GigaByte [0.1TB] cap). But it’s not cheap.