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Articles for Category Tag - Awards

ITSPA UK Voip Awards Logo

25th September, 2020 (0 Comments)

The Internet Telephony Services Providers Association, which represents the United Kingdom’s Voice-over-Internet-Protocol (VoIP) phone industry, has today unveiled the winners of their annual 2020 ITSPA Awards event. This year the awards were presented online, due to the current COVID-19 crisis.

23rd September, 2020 (4 Comments)

Crowdsourced benchmarking firm Tutela has just published their latest analysis of mobile broadband (4G) focused network performance for the United Kingdom, which predictably finds that EE continues to come top in all but one category and Three UK trails far behind the pack due to a legacy of 3G.

7th September, 2020 (21 Comments)

A new H1 2020 report from benchmarking firm RootMetrics has revealed how well each UK mobile operator (Three UK, EE, Vodafone and O2) performs in terms of 5G based network availability and mobile broadband speeds across 16 cities. Overall EE offered the best availability, but in terms of performance it’s not so clear cut.

complaints ofcom report isp broadband tv phone mobile

4th September, 2020 (5 Comments)

Ofcom has published their latest Q1 2020 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while TalkTalk were the worst for landline phone and BT did the same for Pay TV. Meanwhile Vodafone, Three UK, BT and Virgin Media all tied the bottom spot for mobile.

5G Mobile Wireless Radio Mast

26th August, 2020 (18 Comments)

Crowd-sourced analyst firm Opensignal has today published new benchmarks of 5G based mobile broadband networks across 12 countries, which finds that the United Kingdom returns reasonable average download speeds of 133.5Mbps (vs 25.9Mbps on 4G). But we have the weakest level of network availability (4.5%).

consumer satisfaction broadband rating

21st August, 2020 (13 Comments)

Ofcom UK has published their 2020 survey of broadband and mobile service quality, call waiting times, complaints and install times among the largest ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (78%) again, while Three UK were the same for mobile (89%).


17th August, 2020 (4 Comments)

Crowdsourced data analysis firm Tutela has revealed the results from their H1 2020 study of 4G based mobile broadband performance (speeds, latency etc.) in the United Kingdom. Once again EE (BT) remains top of the pack with median average downloads of 21.2Mbps and one-way latency times of 12ms (milliseconds).

29th July, 2020 (11 Comments)

The latest biannual H1 2020 study of mobile network (4G and 5G) performance across the United Kingdom, which was conducted by RootMetrics, has once again named EE (BT) as the best overall operator. On top of that they delivered the fastest median (average) broadband download speed of 42.6Mbps (up from 36.5Mbps).

uk customer satisfaction index

8th July, 2020 (5 Comments)

The latest biannual UK Customer Satisfaction Index (July 2020) from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that only three telecoms companies have made it into the top table – mobile operators Tesco Mobile, Sky Mobile and giffgaff.


29th June, 2020 (1 Comment)

Once again we’ve taken our biannual look back to see how average download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile operators. Overall the COVID-19 crisis has produced a broad downward trend in H1 2020, but Virgin Media remains top for fixed lines and EE top for mobile.

16th June, 2020 (9 Comments)

The UK Internet Service Providers Association (ISPA) has today announced a shortlist of finalists for this year’s 22nd annual industry awards, which has seen broadband ISPs being nominated for awards across various different categories and the 2020 event will include a few new additions to those.

27th May, 2020 (4 Comments)

Opensignal has taken another brief look at 10 mobile operators offering 5G based mobile broadband speeds in the UK, USA, South Korea and Australia to see how their performance compares. Overall even the early 5G deployments are significantly faster than 4G, but download speeds at EE and Vodafone are trailing a bit.

19th May, 2020 (12 Comments)

Ofcom has published their latest Q4 2019 consumer complaints data, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while Plusnet were the worst for landline phone and Virgin Media sat on the naughty step for Pay TV. On the flip side Sky (Sky Broadband, Sky TV) attracted the fewest moans from consumers.

mobile mast vector

14th May, 2020 (2 Comments)

The latest 2020 State of Mobile Networks report from Opensignal has ranked the United Kingdom 36th out of 100 countries for its average mobile broadband download speed (22.9Mbps) and 31st for 4G network availability (89.2%). Meanwhile, one year after deployments first began, the impact of 5G remains small.

13th May, 2020 (2 Comments)

Ofcom has published their annual report into fixed line home broadband speeds, which finds that the average download rate has risen from 54.2Mbps last year to 64Mbps now (uploads from 7.2Mbps to 14Mbps). It also examines the performance and latency of big ISPs including BT, Sky Broadband, TalkTalk, Virgin Media and others.

15th April, 2020 (6 Comments)

RootMetrics has today published the results from their latest H1 2020 study of 4G and 5G mobile network and mobile broadband performance conducted across Wales, which is based on over 156,000 scientific tests conducted during the first couple of months of 2020. Overall EE and Vodafone UK are neck and neck at the top

7th April, 2020 (0 Comments)

The annual Broadband Genie 2020 survey has today presented several awards to Zen Internet and Direct Save Telecom (DST), which saw both UK ISPs scoop wins across multiple categories. In particular Zen scooped the “Best Broadband Provider” accolade among others, while DST won for value and customer care.

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