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Articles for Category Tag - Awards

Ofcom Publish Benchmarks of UK 5G, 4G and 3G Mobile Networks

21st July, 2023 (22 Comments)

Ofcom has published its 2023 Mobile Matters report, which uses Opensignal’s crowdsourced data (collected between 1st October 2022 and 31st March 2023) to benchmark the performance of UK mobile data (mobile broadband) networks by both technology (3G, 4G and 5G) and operator choice – including Three UK, O2, Vodafone and EE.

Tesco Mobile, Sky Mobile and Giffgaff Praised for UK Customer Satisfaction

14th July, 2023 (24 Comments)

The Institute of Customer Service (ICS) has just published their latest biannual UK Customer Satisfaction Index (July 2023), which finds that Tesco Mobile (ranked 7th), Sky Mobile (ranked 16th) and giffgaff (ranked 34th) were the only telecommunications providers to make their table of the top 50 organisations.

Comms Council Unveil 2023 Best UK VoIP Provider Award Finalists

14th July, 2023 (2 Comments)

The Comms Council UK, which represents the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today published their annual shortlist of finalists for the organisation’s 2023 industry awards event.

Three UK Tops Ookla’s H1 Study of 5G Mobile Broadband Speeds

12th July, 2023 (16 Comments)

Ookla, which operates the popular Speedtest.net service, has published their latest Q1-Q2 2023 (H1) study into the performance of 5G based mobile broadband networks in the United Kingdom, which once again finds that Three UK continues to deliver the fastest median download speed (265.75 Mbps).

Study Claims Sky Has Most Confusing UK Broadband Contract of Big ISPs

12th July, 2023 (5 Comments)

A new study by Uswitch, which adopted a Flesch–Kincaid readability test to examine the Terms & Conditions (T&Cs) of all the major UK broadband ISPs, has concluded that Sky Broadband’s terms are the “trickiest” for customers to understand. On the other hand, Plusnet’s terms were found to be the “most straightforward“.

Survey Claims 53% of UK Broadband Users Suffer Connection Woes UPDATE

4th July, 2023 (9 Comments)

A new survey of 3,975 UK people who had a contract for a home broadband ISP in December 2022 and January 2023, which was conducted by Which?, has found that 53% have experienced “connection issues” in the past year (e.g. very slow speeds, connection drop-outs etc.) and Sky Broadband were the worst offender.

UK 5G vs 4G Mobile Broadband Speeds at Different Times of Day

30th June, 2023 (16 Comments)

Mobile benchmarking firm Opensignal has produced an interesting insight into how download speeds on 4G and 5G networks – across operators including EE (BT), Vodafone, O2 (VMO2) and Three UK – compare, both generally and at different times of the day.

Top Fastest UK Mobile and Home Broadband ISPs for H1 2023

24th June, 2023 (22 Comments)

We take a quick look back to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile operators over the past six months. Suffice to say, the growing coverage of gigabit-capable fixed line and 5G networks continues to push performance.

Winning Network Operators of the UK Fibre Awards 2023 Named UPDATE

16th June, 2023 (11 Comments)

The second annual UK Fibre Awards event was held yesterday in London, which saw various broadband ISPs and full fibre network builders across several categories pick up awards for their achievements. Some of the winners included Wessex Internet for best rural and overall fibre provider, while CityFibre came top for fibre investment.

GWS Name Virgin Media O2 Best Combined Mobile and WiFi Provider

8th June, 2023 (16 Comments)

Global Wireless Solutions has today published the results of a confusing new study that measured the network performance of operators that have combined their mobile and broadband ISP businesses. Overall, the study found that the fastest download speeds by a combined provider were seen by Virgin Media O2 (138Mbps average).

Umlaut Study Names Virgin Media as Fastest UK Broadband ISP

25th May, 2023 (10 Comments)

A new benchmark study from telecoms analyst firm Umlaut, which tested and measured fixed broadband connectivity in the United Kingdom over a period of 6 months, has awarded their overall “Best in Test” certificate to Virgin Media (VMO2) after they came top for both download and upload performance.

Ofcom Compare Broadband ISPs by Call Waits, Faults and Quality etc

18th May, 2023 (9 Comments)

Ofcom has today published their 2023 UK study of broadband ISP, phone and mobile service quality, call waiting times, complaint levels, faults, repairs, compensation and install times amongst the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (78%), while Plusnet secured the highest (89%).

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Analysts Find Gaps in Mobile Signal on London to Edinburgh Train

2nd May, 2023 (17 Comments)

Mobile network analysts at Streetwave have published the results of a new survey, which examined the mobile signal quality on the London (England) to Edinburgh (Scotland) train route. Perhaps unsurprisingly, the route was found to suffer from various “not-spots“, while EE’s network performed the best for mobile broadband.

Three UK Continues to Deliver Fastest 5G Download Speeds

2nd May, 2023 (13 Comments)

The latest data from Ookla, which runs the popular Speedtest.net service, has revealed that mobile network operator (MNO) Three UK is still beating rivals at Vodafone, O2 (VMO2) and EE (BT) for average median 5G broadband download speeds – scoring 275.85Mbps (Megabits / sec) in Q1 2023. Roughly double their nearest rival.

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Ofcom UK Name Shell Energy as UK ISP with Most Complaints in Q4 2022

27th April, 2023 (12 Comments)

The latest Ofcom study of UK consumer complaints for Q4 2022 has, once again, named and shamed Shell Energy for attracting the most consumer moans about both home broadband and landline phone services, while BT did the same for Pay Monthly Mobile services and Virgin Media for Pay TV.

Shell Energy Tops Help Desk Ranking of 10 UK Utility Providers

19th April, 2023 (7 Comments)

A new study from SaaSGenius, which contacted ten of the UK’s “leading utility companies” to test the quality and responsiveness of their customer help desks, has perhaps surprisingly found that home energy and broadband ISP Shell Energy came top of the table with a customer support score of 80.1 out of 100.

FTTH Council Europe Hands Openreach the Full Fibre Operator Award

19th April, 2023 (28 Comments)

The FTTH Council Europe‘s annual conference in Vienna (Austria) has today announced the winners of their 2023 awards, which among other things saw national UK network operator Openreach being named as the winner of their ‘FTTH Operator Award‘.