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Articles for Category Tag - Openreach

Openreach Install 500,000 Green Zyxel ONTs via UK FTTP Broadband Rollout

8th April, 2026 (23 Comments)

Network kit manufacturer Zyxel has revealed that UK network operator Openreach (BT) have now installed 500,000 of their “green” Optical Network Terminals (ONT / ONU), which forms part their ongoing deployment of gigabit speed Full Fibre (FTTP) based broadband ISP technology. The new ONTs use re-engineered casings made from 95% recycled plastic.

Openreach Improves UK Customer Engagement via New Agentic AI Tech

7th April, 2026 (4 Comments)

Network operator Openreach (BT), which is busy rolling out their new full fibre broadband network across the UK, claims to have reduced missed engineering appointments and inbound contact volumes by one-third after they adopted proactive AI (Artificial Intelligence) agents from NiCE Cognigy – redesigning customer engagement across some 15 million customer journeys.

Comparing 1Gbps Broadband ISP Packages on Openreach’s UK Network – 2026

7th April, 2026 (25 Comments)

A couple of years have passed since we last published a summary of the key consumer ISP choices for 1Gbps home broadband packages on Openreach’s Fibre-to-the-Premises (FTTP) network – currently available to around 22 million UK homes and businesses. Suffice to say that we’ve today published an updated list and examined how prices have changed.

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Openreach Launch 10Gbps OSA Mobile to Help Connect UK Mobile and WiFi Sites

1st April, 2026 (0 Comments)

Network provider Openreach (BT) has launched a new high speed Optical Spectrum Access (OSA) product called OSA Mobile. The new fibre optic data capacity link is designed to connect UK street furniture (lampposts, street cabinets, etc.) to support the rollout of 4G / 5G Small Cells and front haul applications for mobile operators, as well as public WiFi hotspots, CCTV and broadcast applications etc.

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Openreach Reduce UK Prices for Certain FTTC and FTTP Broadband Tiers

31st March, 2026 (7 Comments)

Network access provider Openreach (BT) has this afternoon announced some tweaks and reductions to the prices of several Fibre-to-the-Premises (FTTP) and Fibre-to-the-Cabinet (FTTC / VDSL2 inc. SOGEA) based broadband products for UK internet service providers, which impacts their 55Mbps (10Mbps upload), 80Mbps (20Mbps up) and 160Mbps (30Mbps up) tiers.

Openreach, Fibrus, Wifinity and Airband to Secure Wales Broadband Contracts UPDATE

30th March, 2026 (1 Comment)

The Welsh Government (WG) has appointed several network operators, including Openreach (BT), Fibrus, Wifinity and Airband, to deliver their £70m (public subsidy) Extending High Speed Broadband (EHSB) project – extending “high speed broadband” across a total of around 29,000 premises in poorly served areas of Wales (i.e. places that can’t yet access 30Mbps+ speeds).

Broadband ISP EE Confirms First UK Customer Live on 8Gbps Broadband

27th March, 2026 (53 Comments)

The Director of Home and TV at BT, Luciano Oliveira, yesterday confirmed that broadband ISP EE had “connected its first customer to an 8Gbps full fibre service“, which he said made them the “first major ISP in the UK to reach this milestone” – obviously ignoring smaller players like Youfibre [Netomnia] and B4RN etc. that have done it for a while.

BT to Close Older UK Contact Centres in Accrington, Blackburn and Doxford

25th March, 2026 (1 Comment)

Telecoms and broadband giant BT Group (EE, Plusnet, Openreach etc.) has confirmed to ISPreview that, as part of their ongoing programme to modernise and consolidate the number of offices they have across the United Kingdom, they’ve decided to close their Contact Centres in Accrington, Blackburn and Doxford.

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Openreach Boosts UK Full Fibre Broadband Build via Google Cloud AI Tools UPDATE

25th March, 2026 (0 Comments)

Network operator Openreach (BT) has moved to expand its existing partnership with Google Cloud, which involves adopting their AI (Artificial Intelligence) services to help plan the logistics and engineering for their ongoing deployment of Fibre-to-the-Premises (FTTP) based gigabit broadband ISP technology.

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Openreach to Bring FTTP Broadband to Thousands of Flats in Enfield

24th March, 2026 (0 Comments)

Network operator Openreach (BT) has reached a new access agreement with the London Borough of Enfield, which will enable them to deploy their Fibre-to-the-Premises (FTTP) broadband network across “thousands of flats and apartments” in the area – initially starting with 1,500 properties across over 50 buildings.

Gov Set New Fixed Telecoms Charter for UK Analogue Phone and Exchange Closures

24th March, 2026 (7 Comments)

The UK Government appears to have published a revised Fixed Telecoms Modernisation Charter (FTMC), which sets out the steps that fixed line broadband and phone providers must take to ensure that customers “remain safe” during the current switch-off of analogue phone (PSTN) services and future closure of thousands of Openreach’s legacy exchanges.

Openreach Increases Ethernet Exemption from UK Excess Construction Charges

24th March, 2026 (1 Comment)

Network operator Openreach (BT) has informed communication providers that, following Ofcom’s recent Telecoms Access Review 2026 (TAR), they’ve increased the exemption amount for Excess Construction Charges (ECC) on new Ethernet Access Direct (EAD) lines and Dark Fibre circuits (1-2 Access Link variants) from £2,800 to £3,680 ex. VAT.

Government Reveal Progress of UK Digital Inclusion Action Plan After 1 Year

24th March, 2026 (1 Comment)

The UK Government has published its first annual progress report on their new Digital Inclusion Action Plan (DIAP), which was launched in Feb 2025 alongside support from various broadband and mobile providers. The plan contained a series of “urgent actions” that it hoped would “begin fixing digital exclusion“ and the new report appears to be broadly positive.

Openreach to Fully Withdraw Multiport ONT on UK FTTP Broadband Lines

24th March, 2026 (20 Comments)

Network access provider Openreach (BT) has informed UK broadband ISPs that they are now “fully withdrawing” the service option of a Multiport Optical Network Terminal (ONT / ONU) device and the related Box Swap service (i.e. replacing an existing / older ONT with a new Multiport ONT) on full fibre lines. The move follows last year’s complaints about “technical issues” with the service.

BT Switch 3 Million UK Homes to Digital Voice Ahead of Legacy Phone Switch Off

20th March, 2026 (51 Comments)

Broadband and phone provider BT (EE) has today revealed that the majority of its landline phone using customers, over 3 million UK households, have now successfully switched to its IP-based Digital Voice service. But there’s still more to go ahead of the analogue phone switch-off in January 2027. Some 80% of BT’s business voice customers have also switched.

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Ofcom Set Out 2026 Market Review Changes to Boost UK Gigabit Broadband UPDATE3

17th March, 2026 (15 Comments)

The UK telecoms regulator has today published the outcome of their major Telecoms Access Review 2026 (TAR), which largely tweaks their existing approach to market regulation in order to help promote competition and investment in gigabit broadband (1000Mbps+) and business connectivity. But not everybody is going to be happy.

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Openreach Apologises After Emergency Work Causes Pentre Traffic Chaos

16th March, 2026 (4 Comments)

National UK broadband operator Openreach (BT) has apologised after reports (Facebook) indicated that their unexpected decision to close Ystrad Road and Llewellyn Street on 11th March 2026, which occurred in the rural Welsh village of Pentre and impacted a major local route, caused “Traffic Chaos“. But there was a good reason for it.