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Articles for Category Tag - Openreach

Openreach 2025 Engineers looking at tablet

Openreach Test Crystal Ball AI Process to Tackle Complex UK Full Fibre Installs

13th December, 2025 (1 Comment)

Network access provider Openreach (BT) appears to be testing a new “Crystal Ball Process“, which is described as being an AI-driven customer service innovation that seems intended to help tackle complex installations of Fibre-to-the-Premises (FTTP) based broadband ISP lines.

EE UK Bring WiFi 7 to All Broadband Plans, Launch New Router and Trial 8.5Gbps

12th December, 2025 (43 Comments)

Mobile operator and broadband ISP EE (BT) has today announced a major refresh of their UK full fibre (FTTP) packages, which makes WiFi 7 “standard across all of its … plans” – supported by the launch of their new slimmed down Smart Hub 7 Plus router and WiFi Extender 7 Plus mesh kit. The provider has also confirmed plans to trial download speeds of up to 8.5Gbps.

FTTP Openreach Female Engineer over Splitter

Openreach Increases UK Prices on FTTP Broadband Products for ISPs

11th December, 2025 (9 Comments)

Network access provider Openreach (BT) has this afternoon announced some changes and increases to the prices of their various Fibre-to-the-Premises (FTTP) based broadband products for UK internet service providers. The changes are due to be introduced from 1st April 2026.

Analogue-uk-phone-handset-on-red-background 123rf

UK ISP Spitfire Launch PSTN Switch Off Migration Service for Businesses

9th December, 2025 (3 Comments)

Business telecommunications and UK broadband ISP Spitfire has today launched its new PSTN Switch Off Migration service, which is designed to provide both technical support and expertise to UK businesses making the move from the old Public Switched Telephone Network to all-IP (digital).

Openreach UK Appoints James Lowther as New MD for Commercial

9th December, 2025 (1 Comment)

National broadband and Ethernet operator Openreach (BT) has today announced the appointment of James Lowther as its new Managing Director (MD) for Commercial, which will become effective from January 2026. The new hire will join the operator’s Executive team and report to Deputy CEO, Katie Milligan.

Openreach Deploy 6,000th Electric Vehicle Under UK Fleet Transition

8th December, 2025 (7 Comments)

National UK network operator Openreach (BT) has revealed that they’ve just put their 6,000th EV (Electric Vehicle) on the road to support their broadband and phone engineers (up from 4,300 at the start of 2025), which is currently expected to reach 7,000 EVs by the end of March 2026.

Building Digital UK Agency to Change CEO in 2026 as Dean Creamer Exits

5th December, 2025 (4 Comments)

The Government’s Building Digital UK (BDUK) organisation, which has responsibility for delivering gigabit broadband and better mobile connectivity across the nation (e.g. the £5bn Project Gigabit and Shared Rural Network schemes), have confirmed that existing boss (CEO) Dean Creamer is to be moved into a new role – his last day will be 9th January 2026.

Openreach 2025 engineer looking sideways at a fibre splicer

Openreach Reveal Annual 2025 UK Broadband and Ethernet Price Rises for ISPs UPDATE

4th December, 2025 (0 Comments)

Network access provider Openreach (BT) has today started to unveil their usual round of annual price increases (and some decreases) for 2025 across their wholesale broadband and Ethernet products for UK ISPs, which touches on everything from full fibre (FTTP) to hybrid fibre (SOGEA), SOTAP and unbundled lines (LLU), among other products.

Openreach-neighbours-argument-over-lawn-dig

Viral Video Sees Neighbours Argue Over Openreach Digging Up Garden

4th December, 2025 (27 Comments)

A new set of TikTok videos have recently gone viral – after being viewed over 4 million times – for their depiction of two neighbours arguing over whether or not Openreach have dug up the wrong garden, while engineers are busy laying a new fibre optic broadband cable in the background. But there seems to be a key bit of context missing from the debate.

Openreach 10Gbps Nokia ONT from SIN Document

Openreach Update FTTP Broadband Spec for Future 5.5Gbps and 8.5Gbps Speeds UPDATE

2nd December, 2025 (41 Comments)

After revealing the pilot pricing for their future 3.3Gbps (3300Mbps) full fibre broadband tier last month (here), we overlooked that network operator Openreach (BT) had also published an updated technical document (SIN) for their Fibre-to-the-Premises (FTTP) technology. This has now added a selection of faster tiers beyond 3.3Gbps, such as 5.5Gbps and up to 8.5Gbps.

A view through a tunnel / pipe - isolated opening by 123rf

Cable Munching Rats Cause 11 Day Openreach Broadband Outage in Doncaster UPDATE

2nd December, 2025 (5 Comments)

Nearly 100 premises in Askern, which is a town and civil parish within the City of Doncaster (South Yorkshire, England), have been left without access to Openreach’s UK broadband network after rodents – those with a seemingly strong appetite for telecoms infrastructure – chewed through one of the operator’s cables in the area. Nothing like a diet high in fibre.

2025 Openreach engineer testing connections in exchange PR 200125

Openreach Delay Pilot Closure of Two UK Exchanges Due to Active Customers

29th November, 2025 (31 Comments)

Network access provider Openreach (BT) has provided an important update on the planned (pilot) closure of their next two legacy exchanges in Ballyclare (9,500 premises in N.Ireland) and Kenton Road (9,500 premises in London), which were originally due to be switched off on 30th November 2025 but will now remain open a bit longer to help the remaining users migrate.

Vodafone UK Launch Black Friday Sale on Broadband and Mobile

28th November, 2025 (0 Comments)

Broadband ISP and mobile operator Vodafone UK will today take the wrappings off their annual Black Friday sale, which introduces additional discounts on the monthly prices of their various fixed line home broadband packages and SIM-Only mobile plans, among other things.

FTTP External Wall Box Install by Openreach Engineer 2022

Openreach Reveal UK Pilot Pricing for 3.3Gbps FTTP Home Broadband Tier

27th November, 2025 (48 Comments)

Network operator Openreach (BT) has this afternoon revealed the first pricing for their forthcoming pilot of XGS-PON based Fibre-to-the-Premises (FTTP) broadband ISP lines, which is due to get underway in March 2026. But for now they’re only revealing how much they’ll charge for the 3.3Gbps (3300Mbps) tier.

Openreach Officially Closes First Legacy UK Exchange – Deddington

26th November, 2025 (20 Comments)

Network access provider Openreach (BT) has today confirmed that the first of their pilot programme of old exchange closures – Deddington (pictured) – has finally shut its doors and slightly ahead of schedule. The move also means that Deddington is the first UK location to see the closure of BT’s copper based Public Switched Telephone Network (PSTN).

Utility Warehouse Prep UK VoIP Phone Service as 561,086 Take Broadband

25th November, 2025 (4 Comments)

Energy and communications provider Telecom Plus, which trades as Utility Warehouse (UW), has just published their latest H1 FY26 Results to the end of September 2025 and revealed that their broadband ISP grew its total UK customer base to 561,086 (up by 176,196 in the year) and their mobile base grew to 698,054 (up by 171,887).

Openreach Expand Project Gigabit Broadband Builds in Devon and Somerset UK

24th November, 2025 (4 Comments)

Network operator Openreach (BT) has issued a progress update on their deployment of a new Fibre-to-the-Premises (FTTP) based gigabit broadband ISP network across rural parts of Devon and Somerset (South West England), specifically those areas that form part of their related Project Gigabit contracts with the UK government.