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Articles for Category Tag - BT

UPD Ofcom UK Names TalkTalk the Most Complained about Broadband ISP

27th June, 2012 (2 Comments)

The UK communications regulator, Ofcom, has today published its latest quarterly customer complaints data (Q1-2012) for big fixed line broadband and mobile providers (i.e. those with a market share of 4%+). Sadly TalkTalk remains the ISP with most complaints but crucially they have continued to improve.

CityFibre Accuse BT of Soft Peddling on the Rollout of True Fibre Broadband

23rd June, 2012 (235 Comments)

CityFibre Holdings, which builds UK fibre optic broadband infrastructure (FTTP) for business, public sector and domestic needs, has criticised BT for choosing to “soft-pedal” on the roll-out of true Fibre-to-the-Premises (FTTP) based broadband services because of an “overwhelming bias” towards slower FTTC technology.

UPD BT Infinity UK Working Hard to Resolve Super Slow FTTC Broadband Bug

22nd June, 2012 (41 Comments)

BT Retail has confirmed to ISPreview.co.uk that the super slow broadband bug, which resulted in some of their up to 38-78Mbps capable BTInfinity superfast broadband (FTTC) customers experiencing sub-1Mbps speeds, is caused by a fault on the ISPs HomeHub3 (HH3) router and a fix will be released “as soon as possible“.

BT Becomes Last Big UK Broadband ISP to Block The Pirate Bay Website

20th June, 2012 (22 Comments)

BT yesterday become the last of the big UK based broadband ISPs to block The Pirate Bay website following a court order, which has been preceded by identical moves from Sky Broadband, Everything Everywhere (Orange UK and T-Mobile), TalkTalk, O2, BE Broadband and Virgin Media. But what comes next?

UPDATE2 Super Slow Broadband Bug Hits UK BT Infinity FTTC ISP Subscribers

19th June, 2012 (22 Comments)

Some of BT’s superfast broadband (BTInfinity) customers are reporting that an intermittent bug with either their HomeHub 3 (HH3) router or VDSL modem device is causing service speeds to crash, in many cases falling from upwards of 70Mbps (Megabits per second) to sub-1Mbps levels.

Hyperoptic Attacks BT Opposition to National UK Fibre Broadband Rollout

18th June, 2012 (28 Comments)

The boss of urban fibre optic broadband ISP Hyperoptic, Dana Pressman-Tobak, has warned that last week’s comments by BT’s Strategy Director (here), Sean Williams, whom suggested that there was “no business case to support” a full UK roll-out of true fibre broadband (e.g. FTTP) services, could be “very dangerous“.

Cumbria UK Reject Superfast Broadband Rollout Bids from BT and Fujitsu

15th June, 2012 (11 Comments)

A plan to deploy superfast broadband (24Mbps+) services to 90% of people in Cumbria (England) by 2015 (the last 10% would get speeds of at least 2Mbps), which could be worth up to £40 million, looks set to face further delays after the Cumbria County Council (CCC) rejected the only two available bids from BT and Fujitsu.

BT Vision Broadband IPTV Service Gains Major UK Football Content Boost

14th June, 2012 (3 Comments)

BT has moved to make its broadband IPTV service (BTVision) more competitive with Sky (Sky Broadband) by grabbing the rights to broadcast 38 live Premier League Football matches a season (2013-14 and 2015-16), which will be shown through a new football-focused channel with extra features for its BTInfinity superfast broadband customers.

UPD2 BT Claim Ofcom Rules Hamper UK Superfast Broadband Investment

13th June, 2012 (27 Comments)

BT has told the Lords Select Committee Inquiry into the UK governments superfast broadband strategy that its new fibre optic based network (FTTC , FTTP) will need more freedom from Ofcom’s changing regulation and price controls if it is to make a bigger “long-term investment” in related services.

BT Offers GBP50 Sainsburys Voucher with Broadband Bundles

12th June, 2012 (1 Comment)

National UK telecoms and internet provider BT has announced that new customers who order (online) any of its home broadband packages (including bundles with tv and or phone services) will now also be able to claim a £50 Sainsbury’s Gift Card voucher.

UPDATE ISP BT Accused of Blocking a Disability Rights Campaign Website

12th June, 2012 (3 Comments)

The website of a UK focused disability rights campaign, Black Triangle, claims to be losing up to £500 per month because BT has allegedly prevented its broadband customers from being able to load the site for roughly 6 months.

BT On Track to Offer 500k London UK WiFi Hotspots for 2012 Olympics

29th May, 2012 (0 Comments)

BT has today confirmed that it’s still on-track to offer 500,000 wireless internet access hotspots across London in time for the 2012 Olympic Games, which will be mostly delivered via their FON wifi community of retail broadband ISP subscribers. The telecoms operator claims that 475,000 hotspots are already live in Greater London.

Fluidata Defends BT over Claims of Monopolising UK Superfast Broadband

24th May, 2012 (12 Comments)

The Managing Director (MD) of UK business ISP Fluidata, Piers Daniell, has accused the Chief Operating Officer of Virgin Media, Andrew Barron, of being almost hypocritical for claiming that BT are monopolising superfast broadband. “It’s rich that a company like Virgin, who offers no wholesale access to its residential network, is making such an issue,” said Piers.

TalkTalk Fails in Bid to Have UK Advertising Watchdog Pull BT Infinity Ad

23rd May, 2012 (17 Comments)

The UK Advertising Standards Authority (ASA) has rejected an attempt by TalkTalk to have a rival TV advert for the BTInfinity (FTTC) superfast broadband service pulled. The ISP accused BT’s promotion of “misleadingly” implying that fibre optic broadband services were only available from BT.

UPD Virgin Media Slams UK Government for Gifting BT a Huge Public Subsidy

22nd May, 2012 (38 Comments)

The Chief Operating Officer (COO) of cable and broadband giant Virgin Media, Andrew Barron, will today tell the House of Lords Select Committee Inquiry into the UK’s national superfast broadband strategy that BT are effectively being subsidised by government policy and thus “freezing out new entrants” from the market.

ISP BT Top 6.28M Broadband Customers as FTTC Passes 10M UK Homes

10th May, 2012 (36 Comments)

National UK telecoms giant BT has released its latest results to 31st March (Q1-2012), which saw their retail broadband ISP subscriber base add +136,000 customers (down from +146k in Q4-2011) to hit a total of 6,280,000. Elsewhere its FTTC superfast broadband service has now passed 10 million homes and businesses (almost 40% of the country), well ahead of their original Q4-2012 target.

UPD Power Outage Hits BT Phone and Broadband Services in Eastbourne UK

9th May, 2012 (6 Comments)

Approximately 20,000 BT broadband and phone customers in the Eastbourne and neighbouring Brighton area (dial code 01323), including local schools and hospitals, have today suffered a serious loss of connectivity after a power outage struck the local Eastbourne telephone exchange this morning at around 9:39am.