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Articles for Category Tag - KCOM

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Ofcom Shame TalkTalk and O2 for UK Broadband and Mobile Complaints in Q1 2025

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

KCOM to Launch Broadband Infrastructure Sharing in Hull UK on 1st August 2025

31st July, 2025 (4 Comments)

Hull-based network operator KCOM, which has already deployed their own full fibre (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire, has today confirmed that their new infrastructure sharing solution (i.e. giving rivals access to their cable ducts and poles) will officially go live on 1st August 2025. But is it too little, too late.

Broadband and Phone Provider KCOM Bids Farewell to CEO Tim Shaw

29th July, 2025 (0 Comments)

Hull-based UK network operator KCOM, which has deployed their own Fibre-to-the-Premises (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire (England), has announced that current Chief Executive Officer (CEO), Tim Shaw, is to step down. The outgoing CEO will hand over the reins to CFO Richard Schäfer on an interim basis.

Broadband ISP KCOM Awards Three More Digital Inclusion Grants

9th July, 2025 (0 Comments)

Hull-based incumbent broadband provider KCOM, which has built a Fibre-to-the-Premises (FTTP) network across large parts of East Yorkshire and Lincolnshire in England, has named three more winners for their Digital Inclusion Grants – worth a combined £20k. A total of £100,000 has so far been paid out to related projects since the scheme started.

New Study Examines UK Full Fibre Broadband Take-up by Age of Network

4th July, 2025 (15 Comments)

Strategic consultancy firm Eight Advisory has today published the third edition of their Takeup Tracker, which examines the rise in take-up across the UK’s many alternative full fibre (FTTP) broadband networks (altnets) and compares it with that of Openreach (BT). This edition also takes a deeper dive into take-up by age of network – a key factor in gauging progress.

KCOM Publish Prices for Broadband Infrastructure Sharing in Hull UK UPDATE

3rd July, 2025 (15 Comments)

Hull-based network operator KCOM, which has already deployed their own Fibre-to-the-Premises (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire, has today quietly published their first terms and pricing details for a new PIA solution. The product allows rivals to run new fibre via the operator’s existing cable ducts and poles.

Ofcom Ranks Big UK Mobile and Broadband ISPs by Quality and Faults – 2025

22nd May, 2025 (4 Comments)

Ofcom has today published their 2025 study of UK broadband, phone and mobile service quality, call waiting times, complaint levels, fault repairs, compensation and install times for the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (77%) and Plusnet (BT) secured the highest (91%).

MS3 Networks Back Online After Suffering Major Broadband Outage

15th May, 2025 (1 Comment)

Hull-based alternative UK network operator MS3, which has deployed their full fibre (FTTP) broadband ISP network across 234,000 premises (207k RFS) in the North of England and connected 18,000 customers (mostly in the Hull and Humber region), appears to have returned to life after suffering a major service outage yesterday. But some users may need to reboot their routers.

MS3 Cuts Jobs as Focus Shifts from UK Broadband Build to Take-up

7th May, 2025 (1 Comment)

Hull-based network operator MS3, which has already deployed their full fibre (FTTP) broadband ISP network across 234,000 premises (207k RFS) in the North of England and connected 18,000 customers (mostly in the Hull and Humber region), have started notifying staff of redundancies as they switch to commercialise the network.

woman customer complaints call center vector illustration eps 10

Ofcom Blasts NOW and TalkTalk for UK Broadband Complaints – Q4 2024

1st May, 2025 (0 Comments)

Ofcom have today published their latest quarterly (Q4 2024) study of UK consumer telecoms complaints, which shames NOW Broadband (NOW TV) and TalkTalk for attracting the most complaints about broadband, while O2 took the most heat for Mobile and Virgin Media was put on the naughty step for Pay TV services.

Thinkbroadband Roadworks Map for Broadband in England

New Map Shows Broadband and Mobile Related Streetworks in England

9th April, 2025 (8 Comments)

A useful new interactive map has today been published by Thinkbroadband, which rather handily provides a visual overview of broadband related roadworks across the whole of England and thus helps to see who is building near to your home. Plans are also afoot to expand the map’s coverage beyond England.

KCOM Appointed to New YPO Public Sector Procurement Framework

28th March, 2025 (0 Comments)

The enterprise division of Hull-based broadband ISP KCOM, which has spent the past few years deploying a new full fibre (FTTP) network across 305,000 premises in parts of East Yorkshire and Lincolnshire (England), has today been appointed to a new public sector YPO procurement framework for Connectivity and Telecommunications Services.

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Broadband Outage in Goole After Car Crashes into KCOM Cabinet

18th March, 2025 (7 Comments)

Around 800 premises in the East Yorkshire (England) port town of Goole (DN14) are experiencing protracted disruption to their FTTP broadband and phone services after a car crashed into one of UK ISP KCOM’s street cabinets on Sunday night at 10:55pm, which completely disconnected the apparatus from all of its cables.

Broadband ISPs Vodafone, BT, KCOM and Zen Internet Prep New UK Battery Backup

14th March, 2025 (47 Comments)

Broadband, mobile and phone provider Vodafone UK has today announced that they’ve teamed up with rival ISPs BT, KCOM and Zen Internet to help bring an improved Broadband Battery Backup (BBU) device for WiFi routers to market, which is said to be capable of powering a customers broadband router (inc. digital phone/voice service) for up to 4-to-7 hours.

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KCOM to Close Mini Library Inside Classic Phone Box Due to Fire Risk

27th February, 2025 (5 Comments)

Hull-based phone and broadband ISP KCOM, which have deployed a full fibre (FTTP) network across 305,000 premises in parts of East Yorkshire and Lincolnshire (England), has taken the decision to close a tiny “community library” in Skidby, that was set up during 2020 inside the village phone box, because it posed a “serious fire risk“.

KCOM and Nokia to Deploy 10Gbps Capable FTTP Broadband by Late 2025 UPDATE

25th February, 2025 (3 Comments)

Hull-based broadband ISP KCOM, which has spent the past few years deploying a new full fibre (FTTP) network across 305,000 premises in parts of East Yorkshire and Lincolnshire (England), has today revealed that they’re working with Nokia to deploy their 10Gbps XGS-PON technology across the network and 25G PON in the future.

kcom engineer ourside house fttp install

ISP KCOM Upgrades Customers to Symmetric FTTP Broadband Speeds

13th February, 2025 (12 Comments)

Hull-based broadband ISP KCOM, which has spent the past few years building a new Fibre-to-the-Premises (FTTP) network across parts of East Yorkshire and Lincolnshire in England, has begun upgrading their packages to support symmetric speeds. But only up to a maximum upload speed of 500Mbps.