Home » UK ISP News Archive » Article Tag: Ofcom Regulation (1461 Posts)

Articles for Category Tag - Ofcom Regulation

speed broadband meter on grey background uk

Ofcom UK Confirm Small Bundles Tweak to Broadband Speed Code

21st September, 2022 (11 Comments)

Ofcom has confirmed that they will update their 2019 voluntary Code of Practice for Broadband ISP Speeds, which among other things will extend the current “Right to Exit” (i.e. when an ISP fails to correct a speed problem) so that it applies to more aspects of a service bundle. The changes will go live on 21st December 2022.

Government Hints at Climbdown Over UK Online Safety Bill

21st September, 2022 (26 Comments)

The UK Government’s new Culture Secretary, Michelle Donelan, has signalled that the mess of complex and confusing legislation that is the Online Safety Bill (OSB), which seeks to tackle “harmful” internet content (i.e. via website blocks by broadband ISPs, fines and other sanctions), is likely to be softened before it returns to parliament.

New UK Telecoms and Internet Security Code to Go Live in October

30th August, 2022 (2 Comments)

The UK Government has announced that network providers (e.g. broadband ISPs and mobile operators) will become subject to new regulations – under the Telecommunications (Security) Act – from 1st Oct 2022, which aside from restricting the use of Huawei, will also impose changes to make networks safer from cyberattack.

A Quick Guide to UK Social Tariffs – Getting Broadband for £15 – UPDATED Apr 2024

29th August, 2022 (0 Comments)

The cost-of-living crisis is having a horrific impact on the UK and forcing many households into poverty, including those that would have previously been considered secure. But the good news is that a growing number of home broadband ISPs and mobile operators have launched a range of cheaper “social tariffs“.

Ofcom Finds Sky UK Breached Rules on Contract Notifications UPDATE

19th August, 2022 (23 Comments)

A long-running investigation by the UK telecoms and media regulator, Ofcom, has today concluded that Sky (Sky TV, Sky Broadband etc.) broke consumer protection rules by failing to send end-of-contract notifications to their satellite based Pay TV customers.

Gov Make it Easier to Verify Eligibility for Cheap Broadband Social Tariffs

15th August, 2022 (12 Comments)

The UK Government has moved to encourage wider adoption of cheaper broadband “Social Tariffs” – usually only available to those taking certain state benefits – by launching a new system that makes it easier for Internet Service Providers (ISP) to confirm the eligibility of their customers for such plans.

MPs Back Bill Designed to Tackle Controversial UK Telecoms Poles

9th August, 2022 (56 Comments)

A small group of MPs have given their backing to a new Private Members Bill (PMB), which would make it mandatory for UK operators building full fibre (FTTP) broadband ISP networks to initiate a local consultation when deploying new telecommunications infrastructure in residential areas (e.g. telecoms poles).

Ofcom Must Improve Protection Measures for EU Mobile Roaming

8th August, 2022 (31 Comments)

A new MSE report has called on Ofcom to improve consumer protection measures for mobile roaming when within the EU, which follows after the organisation’s research highlighted that consumers are still at risk of being caught out by unexpected roaming costs. But operators aren’t helping by adopting different definitions of a “day“.

1 in 7 UK Broadband, Mobile and Mortgage Users Hit by Loyalty Penalty UPDATE

1st August, 2022 (15 Comments)

A new “nationally representative” Opinium survey 3,087 UK adults with a mobile, broadband ISP, or mortgage contract, which was commissioned by Citizens Advice, has found that 1-in-7 customers are still paying their providers a “loyalty penalty” (i.e. paying more than new customers) despite cost-of-living crisis.

CityFibre Find Positives in its Failed FTTP Prices Appeal vs Ofcom

24th July, 2022 (24 Comments)

The Competition Appeal Tribunal‘s (CAT) decision last week to reject CityFibre’s appeal against Ofcom’s approval process for Openreach’s “Equinox” price cut (here), which slashed the cost of the incumbent’s wholesale FTTP broadband products for UK ISPs, may not have been a total loss for the alternative network operator.

Connexin Create InfraCo to Support Full Fibre Build in Northern England

22nd July, 2022 (3 Comments)

A new alternative network (altnet) operator called Connect InfraCo, which has close links to UK ISP Connexin, has cropped up with a plan to rollout a new 10Gbps capable Fibre-to-the-Premises (FTTP) broadband platform to homes and businesses in the North of England, albeit “primarily” in a wholesale capacity.

CityFibre Banner and Fibre Optic Cable Reel

CityFibre Lose Appeal vs Ofcom’s Approval of Openreach FTTP Price Cut UPDATE

15th July, 2022 (10 Comments)

The Competition Appeal Tribunal has today “dismissed” CityFibre’s attempt to challenge Ofcom’s approval of Openreach’s (BT) “Equinox” offer (here), which introduced a “major” price cut (details) at wholesale to their Fibre-to-the-Premises (FTTP) broadband products for UK ISPs. But the operator is far from giving up.

consumer complaint uk red triangle warning sign

Ofcom Name UK Broadband ISPs with Most Complaints in Q1 2022 UPDATE

13th July, 2022 (7 Comments)

Ofcom’s latest Q1 2022 study of UK consumer complaints has revealed that ISP Shell Energy attracted the most moans for both fixed line broadband and landline phone services, while Virgin Mobile did the same for Pay Monthly mobile services and Virgin Media were also on the naughty step for Pay TV.

5G Mobile via LEO Broadband Satellites Moves a Step Closer

12th July, 2022 (5 Comments)

The idea of being able to offer consumers a 5G based mobile handset that gets its service from orbiting broadband satellites in Low Earth Orbit (LEO), as well as a terrestrial mast, is nothing new. But turning it into a commercial product is another thing entirely, yet Ericsson, Qualcomm and Thales appear to be making progress.

Ofcom Monitors UK Internet Phone Providers Over 999 Concerns UPDATE

11th July, 2022 (18 Comments)

Ofcom has today opened a new monitoring programme, which will pay special attention to checking whether internet phone providers, such as those offered by dedicated Voice-over-IP (VoIP) and broadband providers (ISP), are ensuring the availability of access to emergency services (999) during power cuts.

Ofcom Sets Out UK Internet Censorship Plans Under Safety Bill

6th July, 2022 (19 Comments)

The UK communications and media regulator, Ofcom, has today set out their plans for putting the mess of complex and confusing legislation – that is the Online Safety Bill (OSB) – into practice, which aims to tackle “harmful” internet content through website bans by broadband ISPs, fines and other sanctions.

BT Seek Delay to UK Deadline for Removal of Huawei’s Telecoms Kit

30th June, 2022 (16 Comments)

The Chief Technology Officer for UK telecoms giant BT (EE), Howard Watson, has revealed that the operator is seeking more time from the Government for it to remove Huawei’s kit from the sensitive core of their national broadband and mobile network (this is due to be replaced by similar kit from Ericsson).