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Articles for Category Tag - Ofcom Regulation

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Ofcom Shame TalkTalk and O2 for UK Broadband and Mobile Complaints in Q1 2025

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

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Six Major UK Broadband ISPs Found to Lack an Internal Audit Function UPDATE

4th August, 2025 (21 Comments)

The Chartered Institute of Internal Auditors (CIIA) has today raised “serious concerns” about the financial resilience of the UK’s broadband sector, which appears to be based on the fact that six of the country’s thirteen “major” ISPs currently operate without an internal audit – potentially exposing them to “unchecked risks and increasing the likelihood of corporate collapse“.

IX Wireless Remove 15m Metal Broadband Mast in Heywood After 2yr Campaign

4th August, 2025 (11 Comments)

A two-year-long campaign by residents and councillors in the Rochdale town of Heywood has succeeded in getting broadband provider IX Wireless (UK ISP 6Gi / Opus Broadband) to remove their 15-metre tall metal mast / pole on Snowden Street. The council said the structure had an “unsightly appearance” and that there had been “little or no consultation with local communities” before its deployment.

Court Rejects Second Appeal vs Dismissal of BT UK Landline Overcharging Case

1st August, 2025 (13 Comments)

The London Court of Appeal has refused permission for Justin Le Patourel to appeal against an earlier dismissal (here) of his £1.3bn class action claim against BT via the Collective Action on Land Lines (CALL) campaign. The organisation had accused the broadband and phone provider of overcharging several million of its landline-only phone customers.

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UK Government Warns Promoting the Use of VPNs Could Attract Fines UPDATE

31st July, 2025 (0 Comments)

The UK government has warned that online platforms which “deliberately target UK children and promote [Virtual Private Network] use” could now “face enforcement action, including significant financial penalties“. The statement comes after many people – ironically mostly adults – rushed to adopt VPNs to avoid the wide adoption of age verification.

KCOM to Launch Broadband Infrastructure Sharing in Hull UK on 1st August 2025

31st July, 2025 (4 Comments)

Hull-based network operator KCOM, which has already deployed their own full fibre (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire, has today confirmed that their new infrastructure sharing solution (i.e. giving rivals access to their cable ducts and poles) will officially go live on 1st August 2025. But is it too little, too late.

Ofcom Fine UK Broadband ISP Gigaclear £122k Over Calling Info Failure

30th July, 2025 (10 Comments)

The UK telecoms and media regulator has today fined alternative rural broadband ISP Gigaclear £122,500 after they were found to have failed to “provide accurate and reliable caller location information to emergency services,” which could have made it more difficult for the police, fire and ambulances to find callers.

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Ofcom – YouTube and Streaming is Slowly Taking Over UK TV Sets

30th July, 2025 (29 Comments)

The UK communications and media regulator, Ofcom, has today published its Media Nations 2025 report, which reveals how linear TV viewing continues to decline in favour of broadband-based video streaming platforms (particularly YouTube and Netflix). But broadcast TV currently still accounts for the majority (56%) of in-home viewing (down from 57% last year).

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BT Completes Refund of £18m to UK Customers Over Contract Failings

29th July, 2025 (15 Comments)

The telecoms regulator has today revealed that UK broadband ISP and phone giant BT (inc. EE and Plusnet) have now refunded or credited £18m back to customers. This follows last year’s Ofcom ruling (here), which found that the provider had “failed to provide” 1.1 million customers with clear and simple contract information before signing up to a new deal.

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BT, EE and Plusnet to Raise UK Mid Contract Price Hikes up to £4 UPDATE

28th July, 2025 (53 Comments)

BT (inc. Plusnet and EE) is expected to reveal a change to their existing mid-contract pricing policy, which means that new customers who sign-up for a broadband package on or after 31st July 2025 (5th August with Plusnet) will be subject to a +£4 price rise on 31st March 2026 and then +£4 again on 31st March 2027 (up from the previous £3 increase). Mobile plans will also increase, by different amounts.

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Ofcom to Make Q and V Bands Available for UK Satellite Broadband Gateways

22nd July, 2025 (0 Comments)

The UK telecoms regulator, Ofcom, has today unveiled their proposals for allowing broadband satellite operators (e.g. Starlink and Amazon) to harness the Q and V radio spectrum bands (37.5–43.5GHz, 47.2–50.2GHz and 50.4–52.4GHz) to help boost the backhaul data capacity of their ground-based gateway sites. This will also support the deployment of future satellites.

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Gov Prep New Statement of Strategic Priorities for UK Broadband and Mobile

21st July, 2025 (0 Comments)

The UK government has today proposed a new Statement of Strategic Priorities (SSP) for UK mobile and broadband services. This broadly requires Ofcom to deliver on existing targets, ensure a smooth copper to fibre network migration, monitor take-up of gigabit-capable broadband, distribute radio spectrum fairly and facilitate infrastructure sharing etc.

Ofcom UK Reviews 2GHz Band for Use by Mobile Satellite Services

21st July, 2025 (2 Comments)

The UK telecoms regulator has today launched a new ‘Call for Input‘ to help it decide on the future of the 2GHz radio spectrum band (1980-2010MHz and 2170-2200MHz), which could potentially open it up to wider use for providing broadband connectivity to aircraft and drones, direct-to-device services (4G/5G mobile), and or IoT etc.

Ofcom Tell BBC, ITV, Channel 4, C5, STV and S4C to Improve TV Content on YouTube

21st July, 2025 (37 Comments)

Ofcom has today warned that “traditional public-service TV is endangered” as more UK broadband users turn to online streaming platforms like YouTube. The regulator has thus published a new six-point action plan to tackle this, which includes urging broadcasters to make their content “easy to find and discover” on third-party platforms.

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Ofcom UK to Restrict Number Spoofing to Tackle Mobile Scam Calls from Abroad

21st July, 2025 (15 Comments)

The UK internet content and telecoms regulator, Ofcom, has today proposed changes that will require phone providers to withhold the Caller ID (CLI) of calls that appear to come from a UK mobile roaming abroad unless they can verify its validity. The goal is to tackle scam calls by cracking down on number “spoofing“.

Ofcom Consults on Changes to UK Wholesale Landline and Mobile Call Markets

18th July, 2025 (1 Comment)

The UK communications regulator has today launched a couple of new consultations to set future regulation for the wholesale markets that enable landline and mobile phone calls. A number of changes have been proposed as part of this, although most of them are fairly minor or merely confirm a continuation of the existing approach.

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Ofcom Cuts UK Mobile Licence Fees for 900MHz and 1800MHz by GBP60m

18th July, 2025 (0 Comments)

After much debate, the UK telecoms regulator has today agreed to reduce the total amount paid by the primary mobile network operators – EE, O2 and Vodafone / Three UK – to use the 900MHz, 1800MHz and 2100MHz radio spectrum bands by around £60m per year. The bands support the use of 2G and 4G mobile (mobile broadband) services.