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Articles for Category Tag - Ofcom Regulation

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Communications Ombudsman Reports Q3 2024 Rise in UK Telecoms Complaints UPDATE

12th December, 2024 (0 Comments)

The Communications Ombudsman, which is one of Ofcom’s two approved Alternative Dispute Resolution (ADR) providers for UK consumers of broadband ISPs, mobile and landline phone providers, has released its complaints data Q3 2024 and reported a 29% increase compared to the same period in 2023.

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Parliamentary Debate Hauls Brsk’s UK Broadband Poles Over the Coals UPDATE

11th December, 2024 (9 Comments)

Broadband network builder and UK ISP Brsk, which is in the process of being merged into Netomnia (here), yesterday found itself being the perhaps unwanted centre of attention (again) during a debate in parliament that focused on the problems being caused by the deployment of “telegraph poles” in Birmingham.

Tesco Mobile Adopt New UK Pricing Policy for Mid-Contract Hikes UPDATE

11th December, 2024 (5 Comments)

Mobile provider Tesco Mobile, which is a Mobile Virtual Network Operator (MVNO) on O2’s national platform, has this morning become the latest UK telecoms operator to adopt Ofcom’s new guidance on inflation-linked annual price rises. But they appear to be taking a more proportional approach than many other operators.

TOTSCo Switches to Focus on UK Business Broadband ISP Switching

6th December, 2024 (7 Comments)

The One Touch Switching Company (TOTSCo), which is the industry-led company that is helping to implement Ofcom’s solution for easier and quicker UK consumer switching between broadband and phone providers (One Touch Switching), has revealed more details about its efforts to introduce support for business connections too.

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Ofcom – UK Gigabit Broadband Cover Rises to 84% as 5G Hits 90-95%

5th December, 2024 (6 Comments)

Ofcom has published their annual Connection Nations 2024 digital infrastructure report, which among many other things finds that residential gigabit-capable broadband ISP networks now cover 84% of the UK (up from 78% in 2023), while outdoor 5G mobile cover from at least one operator is available to 90-95% of premises (up from 85-93%). But rural cover remains poor.

Vodafone and Three UK Mega Mobile Merger Gets Final Approval UPDATE

5th December, 2024 (88 Comments)

The Competition and Markets Authority (CMA) has today finally granted approval for mobile operators Vodafone and Three UK to proceed with their merger deal (here), which will result in an expansion of their 5G Standalone (SA) network (broadband) coverage. But the merged company will have to comply with new legal obligations and consumer pricing controls.

OTA Identify Areas Needing Improvement in UK Broadband Switching Process UPDATE

4th December, 2024 (5 Comments)

The UK telecoms regulator, Ofcom, has revealed the outcome of the Telecoms Adjudicator‘s (OTA) recent review into the remaining problems (i.e. the matching process) with the new One Touch Switching (OTS) system, which was intended to make it easier for consumers to change broadband ISPs but is still somewhat of a work-in-progress.

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Ofcom Enhance Spectrum Sharing for UK Mobile and Wireless Broadband

2nd December, 2024 (0 Comments)

The UK telecoms regulator, Ofcom, has today introduced changes that are designed to improve their spectrum sharing framework, which among other things have been designed to add more flexibility, facilitate more effective spectrum sharing and increase spectrum supply to support new types of fixed wireless (broadband) and mobile (4G, 5G etc.) services.

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Ads Watchdog Updates UK Guidance on Mid-Contract Broadband Price Hikes

29th November, 2024 (11 Comments)

The UK Advertising Standards Authority (ASA) has today updated their guidance for how broadband ISPs, phone, pay TV and mobile operators should communicate mid-contract prices hikes to consumers. The change is primarily intended to align their policy with Ofcom’s imminent ban on mid-contract price hikes that are linked to inflation and percentage changes.

Sky Threatens Legal Challenge to Vodafone and Three UK Merger

26th November, 2024 (28 Comments)

Sky (Sky Mobile, Sky Broadband etc.) has today warned the Competition and Markets Authority (CMA) that they could launch a legal challenge (appeal) if the proposed merger between mobile network operators Vodafone and Three UK is allowed to proceed, unless significant changes are made to the proposed competition remedies.

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Starlink’s Direct to Cell 4G Mobile via Satellite Service Achieves Global Cover UPDATE

26th November, 2024 (9 Comments)

Elon Musk’s SpaceX has announced that Starlink have now launched enough Direct to Cell (DtC) capable broadband satellites to be able to deliver “robust” global coverage of their new 4G mobile roaming service. But the first commercial products won’t be able to launch until final regulatory approval is gained.

Top 10 Fastest and Slowest Streets for UK Broadband in 2024

25th November, 2024 (18 Comments)

New research from Broadband Genie has analysed 207,711 internet speed tests in order to identify the top slowest and fastest ten UK streets for broadband. The slowest street was found to be Greenfields Road in Bishop Auckland (average downloads of 0.35Mbps), while the fastest was Tynemouth Street in London (921.76Mbps). But this isn’t the full story.

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TOTSCo Celebrate 200,000 Completed UK Broadband and Phone Switches

22nd November, 2024 (4 Comments)

The industry-led One Touch Switching Company (TOTSCo), which operates the central messaging platform that helps UK ISPs to implement Ofcom’s new One Touch Switching (OTS) process, has today announced that they’ve completed 200,000 switches of broadband and phone services since going live on 12th Sept 2024 (up by 20,000 this week).

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Ofcom Prep Proposals to Authorise Using Satellites to Deliver UK Mobile

22nd November, 2024 (3 Comments)

The telecoms regulator, Ofcom, has revealed that they’re moving ahead with plans to consult on specific proposals that would authorise Direct to Device (D2D) satellite services to work in UK mobile bands (inc. MSS – Mobile-Satellite Services), which could be used to help improve mobile (4G and 5G) coverage. The proposals are planned to surface during “early 2025“.

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Multiboost Gain Ofcom UK Approval for Indoor Mobile Signal Boosters

21st November, 2024 (4 Comments)

Consumers may like to know that Ofcom’s earlier move to soften their requirements for licence exempt indoor or in-vehicle “mobile phone repeaters” (here) is starting to bear fruit. Multiboost has just announced that their ‘PRO’ kit is now fully compliant with the regulator’s standards, which means more choice for homes and businesses.

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Ofcom UK Widen Scope of Probe into Gigaclear’s Emergency Calls Failure

19th November, 2024 (1 Comment)

The UK telecoms regulator, Ofcom, has today confirmed that they’ve widened the scope of their recently launched investigation into rural broadband ISP Gigaclear, which was probing their possible failure to “provide accurate and reliable caller location information to emergency organisations“ (i.e. making it more difficult for police, fire and ambulances to find callers).

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Survey Warns Some UK ISPs Continue to Mislead by Advertising Copper Broadband as Fibre

19th November, 2024 (12 Comments)

A new YouGov survey conducted by network operator AllPoints Fibre, which is the UK wholesale division of Fern Trading’s recently consolidate alternative FTTP broadband ISP networks (Giganet, Jurassic Fibre, and Swish Fibre), claims to have found that the “vast majority of people” (72%) think it’s “misleading” to advertise part-copper broadband (e.g. FTTC) as ‘fibre’.