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Articles for Category Tag - Ofcom Regulation

Ofcom Propose Part of 1900MHz Band for 5G Mobile on UK Rail Network

10th March, 2025 (8 Comments)

The UK telecoms regulator, Ofcom, has today proposed to make part of the 1900MHz radio spectrum band (1900-1920MHz), which was previously awarded for mobile operators but has since gone unused, available for use by both the UK’s rail network (5G mobile / broadband services) and to extend coverage for the 4G Emergency Services Network (ESN).

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Confusion Surrounds Sky UK’s Position on End of Contract TV Notifications

10th March, 2025 (19 Comments)

Ofcom’s rules require that all “phone, broadband and pay-TV providers” must “warn customers when their current contract is ending, and what they could save by signing up to a new deal” (usually sent between 10-40 days before the end of your contract). But an ongoing legal challenge makes the situation for customers of Sky TV a bit more confusing.

INCA Calls on UK Gov to Focus on Full Fibre in New Industrial Strategy

6th March, 2025 (4 Comments)

The Independent Networks Co-operative Association (INCA), which represents many of the UK’s alternative gigabit broadband operators, has today called on the UK government to ensure that their future Industrial Strategy “prioritises digital infrastructure“. The group wants this to be supported by a national campaign to promote full fibre-adoption, among other things.

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Spectrum Policy Forum Says AI Can Help Ofcom Manage UK Radio Waves

27th February, 2025 (4 Comments)

A new study from the cross-industry UK Spectrum Policy Forum (UKSPF), which was conducted by Smith Institute and Spectrivity, has recommended that the telecoms regulator, Ofcom, should adopt Artificial Intelligence (AI) technologies to help manage the nation’s finite wireless radio spectrum more efficiently.

TOTSCo Clarifies Status of Change Freeze in UK ISP Switching Process

24th February, 2025 (5 Comments)

The industry-led One Touch Switching Company (TOTSCo), which is the central messaging platform for implementing Ofcom’s recently launched (Sept 2024) solution for easier and quicker consumer switching between broadband and phone providers (One Touch Switching), has caused some head scratching after clarifying the status of a key change freeze.

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Study Claims 3.9 Million UK Homes Owed Compensation for Broadband Issues UPDATE

18th February, 2025 (4 Comments)

A new study from comparison site Go.Compare, which used data gathered from YouGov (survey of 2,000 UK residents) and the ONS, has claimed that more than 3.9 million UK households were owed compensation for broadband issues in the last year. But take that figure with a big pinch of salt.

Ofcom Propose to Share Upper 6GHz Band for UK Mobile and WiFi

13th February, 2025 (11 Comments)

After conducting more research, the UK telecoms regulator, Ofcom, has today formally begun to consult on a proposal that will allow low power indoor WiFi and mobile broadband (4G, 5G etc.) networks to “share” access to the upper 6GHz radio spectrum band (6425 to 7125MHz). But full implementation could take years.

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Ofcom Shames TalkTalk and O2 for UK Telecoms Complaints – Q3 2024

13th February, 2025 (7 Comments)

Ofcom have today published their Q3 2024 study of UK consumer telecoms complaints, which names and shames TalkTalk for attracting the most complaints about broadband, while O2 took the most flak mobile and Virgin Media was put on the naughty step for Pay TV.

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Court Rejects Appeal Over Dismissal of BT UK Landline Overcharging Case

12th February, 2025 (6 Comments)

The Competition Appeal Tribunal (CAT) has rejected an appeal against its earlier dismissal of a £1.3bn class action claim against BT by the Collective Action on Land Lines (CALL) campaign, which had accused the national broadband ISP and phone provider of overcharging 2.3 million of its landline-only phone customers between 2015 and 2018.

Broadband ISP Rocket Fibre to Build Own FTTP Network in Northamptonshire UK

11th February, 2025 (0 Comments)

Corby-based internet service provider Rocket Fibre has revealed that they’re looking to expand their existing roll-out of a Fibre-to-the-Premises (FTTP) based gigabit broadband network. The operator currently holds an “initial ambition” of being able to cover 21,000 “customers” in Northamptonshire (England) with the new network.

Ofcom Refines Thinking on Cost of Adding Power Backup to UK Mobile Sites

10th February, 2025 (34 Comments)

The telecoms regulator, Ofcom, has today published the results of a recent study it conducted into the costs of improving power resilience at UK mobile network sites (masts etc.). This finds that the cost of ensuring “almost everybody” could maintain access to the emergency services for up to 4 hours, in the event of a power cut, would be approx. £1bn.

First Hints of New UK Gov Measures to Tackle Broadband Pole Complaints

10th February, 2025 (33 Comments)

The UK Government will shortly attempt to deliver on their pledge to “end the deployment of unnecessary telegraph poles” (here) by publishing an updated Code of Practice for broadband operators to follow, which will set out new guidance on the divisive issue. We now have a good idea of what that new code will include.

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Ofcom Propose to Auction Upper 1.4GHz Band for UK 4G and 5G Mobile UPDATE

4th February, 2025 (0 Comments)

The UK telecoms regulator, Ofcom, has today proposed to auction off a 25MHz (spectrum frequency) slice of the 1.4GHz band (i.e. the “upper block” of 1492 to 1517MHz) to mobile operators (EE, O2, Vodafone / Three UK), which will be able to use it for their 4G and 5G based mobile broadband services.

Ofcom Grant UK Licence for Amazon’s Project Kuiper Broadband Satellites

3rd February, 2025 (0 Comments)

Ofcom has today grant Amazon’s Project Kuiper a UK Earth Station Network Licence (ESNL), which will support their effort to launch a global mega-constellation of satellites in Low Earth Orbit (LEO) to deliver affordable ultrafast broadband and mobile (4G, 5G) services. The UK telecoms regulator also made more spectrum available in the 28GHz and 32GHz bands.

Ofcom Probes Deeper into Flaws of New UK Broadband Switching Process

31st January, 2025 (9 Comments)

The UK telecoms regulator, Ofcom, has called on major ISPs – including BT, Sky Broadband, Vodafone, TalkTalk, and Virgin Media – to provide more information in an effort to help them understand why the new consumer broadband and phone switching system (One Touch Switching) is still struggling to successfully complete many consumer migration requests.

Ofcom Publish 8th Annual Report into UK Net Neutrality Issues

29th January, 2025 (2 Comments)

Ofcom has today published their 8th annual (2025) monitoring report of the UK’s Net Neutrality rules (guidelines), which were originally established to prevent unfair blocking or slowing of access to legal websites and internet services by broadband ISPs and mobile operators (with some exceptions). Overall, the report found no major concerns.

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UK Phones Providers Introduce Tougher Blocking of Foreign Scam Calls

29th January, 2025 (10 Comments)

Ofcom has confirmed that, from today, UK phone providers (fixed line and mobile) are expected to have implemented changes that aim to block scammers who call from abroad and imitate UK landline numbers (i.e. spoofed calls). Further measures are also expected to follow “later this year“, which will tackle spoofed mobile numbers.