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Articles for Category Tag - Ofcom Regulation

 
switching_between_broadband_providers_image

5th November, 2022 (19 Comments)

A growing number of UK broadband providers, particularly those that are building alternative Fibre-to-the-Premises (FTTP) networks, are growing concerned that they won’t be able to meet Ofcom’s April 2023 deadline for the introduction of the new One Touch Switch (OTS) ISP migration system. Delays look inevitable.

disconnected internet broadband

1st November, 2022 (1 Comment)

Ofcom has proposed to update their existing Network and Information Systems (NIS) guidance in order to require that UK Operators of Essential Services (OES), such as top-level domain name registries, DNS (domain name systems) providers and IXP (internet exchange) operators, inform them of less severe outages.

ofcom uk telecoms regulator

1st November, 2022 (2 Comments)

The UK communications regulator, Ofcom, has today officially proposed to remove the requirement for telecoms operators to provide FAX (facsimile) services under their legally-binding Universal Service Obligation (USO), which only applies to BT and KCOM.

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10mbps uso minimum broadband speed uk

31st October, 2022 (9 Comments)

UK ISP BT has issued the latest biannual October 2022 update on the progress they’ve made in delivering the 10Mbps Universal Service Obligation (USO) for broadband, which confirms that they’ve so far built a USO connection to over 5,900 premises (up from 4,600), with more than 2,000 further builds in progress (down from 2,300).

Home phone UK handset in red

27th October, 2022 (21 Comments)

The Conservative MP, Robert Halfon, has proposed a new Private Members Bill that seeks to clampdown on utility providers (broadband ISPs, energy etc.) and “certain other services” that run telephone support lines, specifically those that make it difficult or force you to wait for ages before being able to speak with a human.

Internet traffic and UK online services

21st October, 2022 (7 Comments)

Ofcom has today published new proposals to soften some of the UK’s existing Net Neutrality protection rules, which were established some years ago to ensure no serious blocking or slowing of access to legal websites or other internet services by broadband ISPs and mobile network operators. But there are some positive statements too.

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icon speed test

21st October, 2022 (13 Comments)

Ofcom’s 2022 study of fixed line home broadband ISP speeds has reported that the average (median) UK download rate has risen from 50.4Mbps last year to 59.4Mbps now (uploads went from 9.8Mbps to 10.7Mbps). But the performance gap between rural and urban areas has “widened” (unsurprising with so much urban FTTP build).

woman customer complaints call center vector illustration eps 10

18th October, 2022 (6 Comments)

Ofcom’s latest Q2 2022 survey of UK consumer complaints has named ISP Shell Energy as attracting the most moans for both fixed line broadband and landline phone services, while BT (BTMobile) did the same for Pay Monthly mobile services and Virgin Media (VMO2) were on the naughty step for Pay TV.

labour political party uk

13th October, 2022 (40 Comments)

The UK Labour Party has proposed a new policy that would, if they won the next election, see them introduce a mandatory “industry-wide” social tariff for cheaper broadband (available to those on benefits). On top of that, they would also stop mid-contract price hikes by ISPs and reduce early termination charges for contract leavers.

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speed_slow_download_2020_uk_broadband

11th October, 2022 (20 Comments)

A new Opinium survey of 2,000 UK adults, which was commissioned by Uswitch, has found that 25% of respondents “regularly fail” to receive the broadband internet speeds they pay for and 7% claim to never get the promised performance. But 42% also admit to not knowing what speed their package is supposed to deliver.

uk map green broadband telecoms britain

7th October, 2022 (14 Comments)

Ofcom’s autumn 2022 report into fixed broadband and mobile coverage has found that “full fibre” (FTTP) now reaches 37% of the UK, while 20.2 million homes (68%) are within reach of a gigabit-capable network and 48-64% of premises can now get outdoor 5G coverage by at least one operator.

EE Mobile UK Sim Cards

4th October, 2022 (16 Comments)

The UK telecoms and media regulator, Ofcom, has today opened a new investigation into mobile and broadband provider EE, which relates to a concern that the operator may have “failed to comply” with rules that require them to provide new customers with clear and simple contract information before they sign-up to a new deal.

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Money Pounds Savings for UK Homes

29th September, 2022 (21 Comments)

Ofcom has revealed that 29% of UK households (8 million) – double last year’s 15% – are still having problems paying their phone, broadband and TV bills. In response, they’ve called on major ISPs to reconsider annual price hikes and ordered TalkTalk, Shell Energy, EE, Plusnet and Vodafone to introduce “social tariffs as soon as possible“.

mobile net neutrality uk

26th September, 2022 (28 Comments)

The Net Neutrality debate (i.e. protecting the open internet from abuse by UK broadband ISPs and mobile operators) reared its head again today after BT and Vodafone both put their names to a new statement by the European Telecommunications Network Operators’ Association (ENTO), which was signed by 16 telcos’ CEOs.

speed broadband meter on grey background uk

21st September, 2022 (11 Comments)

Ofcom has confirmed that they will update their 2019 voluntary Code of Practice for Broadband ISP Speeds, which among other things will extend the current “Right to Exit” (i.e. when an ISP fails to correct a speed problem) so that it applies to more aspects of a service bundle. The changes will go live on 21st December 2022.

censored internet word cloud

21st September, 2022 (26 Comments)

The UK Government’s new Culture Secretary, Michelle Donelan, has signalled that the mess of complex and confusing legislation that is the Online Safety Bill (OSB), which seeks to tackle “harmful” internet content (i.e. via website blocks by broadband ISPs, fines and other sanctions), is likely to be softened before it returns to parliament.

Encrypted Computer Data by 123rf ID104712693

30th August, 2022 (2 Comments)

The UK Government has announced that network providers (e.g. broadband ISPs and mobile operators) will become subject to new regulations – under the Telecommunications (Security) Act – from 1st Oct 2022, which aside from restricting the use of Huawei, will also impose changes to make networks safer from cyberattack.

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