Home » UK ISP News Archive » Article Tag: Ofcom Regulation (1764 Posts)

Articles for Category Tag - Ofcom Regulation

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UK ISPs Set to Miss Ofcom’s Broadband Switching Deadline

5th November, 2022 (19 Comments)

A growing number of UK broadband providers, particularly those that are building alternative Fibre-to-the-Premises (FTTP) networks, are growing concerned that they won’t be able to meet Ofcom’s April 2023 deadline for the introduction of the new One Touch Switch (OTS) ISP migration system. Delays look inevitable.

Ofcom Wants to be Notified of More UK Network and Internet Disruption

1st November, 2022 (1 Comment)

Ofcom has proposed to update their existing Network and Information Systems (NIS) guidance in order to require that UK Operators of Essential Services (OES), such as top-level domain name registries, DNS (domain name systems) providers and IXP (internet exchange) operators, inform them of less severe outages.

Ofcom UK Give the Kiss of Death to FAX Services on BT and KCOM

1st November, 2022 (2 Comments)

The UK communications regulator, Ofcom, has today officially proposed to remove the requirement for telecoms operators to provide FAX (facsimile) services under their legally-binding Universal Service Obligation (USO), which only applies to BT and KCOM.

BT’s October 2022 Progress Update on 10Mbps UK Broadband USO

31st October, 2022 (9 Comments)

UK ISP BT has issued the latest biannual October 2022 update on the progress they’ve made in delivering the 10Mbps Universal Service Obligation (USO) for broadband, which confirms that they’ve so far built a USO connection to over 5,900 premises (up from 4,600), with more than 2,000 further builds in progress (down from 2,300).

Bill Proposed to Improve UK Consumer Telephone Service Standards

27th October, 2022 (21 Comments)

The Conservative MP, Robert Halfon, has proposed a new Private Members Bill that seeks to clampdown on utility providers (broadband ISPs, energy etc.) and “certain other services” that run telephone support lines, specifically those that make it difficult or force you to wait for ages before being able to speak with a human.

Net Neutrality – Ofcom UK Softens Open Internet Safeguards UPDATE2

21st October, 2022 (7 Comments)

Ofcom has today published new proposals to soften some of the UK’s existing Net Neutrality protection rules, which were established some years ago to ensure no serious blocking or slowing of access to legal websites or other internet services by broadband ISPs and mobile network operators. But there are some positive statements too.

Ofcom 2022 Study – Average UK Broadband ISP Speeds Hit 59.4Mbps

21st October, 2022 (13 Comments)

Ofcom’s 2022 study of fixed line home broadband ISP speeds has reported that the average (median) UK download rate has risen from 50.4Mbps last year to 59.4Mbps now (uploads went from 9.8Mbps to 10.7Mbps). But the performance gap between rural and urban areas has “widened” (unsurprising with so much urban FTTP build).

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Ofcom Name Shell Energy as UK ISP with Most Complaints in Q2 2022

18th October, 2022 (6 Comments)

Ofcom’s latest Q2 2022 survey of UK consumer complaints has named ISP Shell Energy as attracting the most moans for both fixed line broadband and landline phone services, while BT (BTMobile) did the same for Pay Monthly mobile services and Virgin Media (VMO2) were on the naughty step for Pay TV.

Labour Party Promises Mandatory Social Broadband ISP Tariffs

13th October, 2022 (40 Comments)

The UK Labour Party has proposed a new policy that would, if they won the next election, see them introduce a mandatory “industry-wide” social tariff for cheaper broadband (available to those on benefits). On top of that, they would also stop mid-contract price hikes by ISPs and reduce early termination charges for contract leavers.

New Survey Finds Frustration with UK Broadband ISP Speeds

11th October, 2022 (20 Comments)

A new Opinium survey of 2,000 UK adults, which was commissioned by Uswitch, has found that 25% of respondents “regularly fail” to receive the broadband internet speeds they pay for and 7% claim to never get the promised performance. But 42% also admit to not knowing what speed their package is supposed to deliver.

Ofcom Autumn 2022 Study – UK Gigabit Broadband Hits 68% Cover

7th October, 2022 (14 Comments)

Ofcom’s autumn 2022 report into fixed broadband and mobile coverage has found that “full fibre” (FTTP) now reaches 37% of the UK, while 20.2 million homes (68%) are within reach of a gigabit-capable network and 48-64% of premises can now get outdoor 5G coverage by at least one operator.

Ofcom Investigates EE UK Over Clarity of Contract Information UPDATE

4th October, 2022 (16 Comments)

The UK telecoms and media regulator, Ofcom, has today opened a new investigation into mobile and broadband provider EE, which relates to a concern that the operator may have “failed to comply” with rules that require them to provide new customers with clear and simple contract information before they sign-up to a new deal.

Ofcom Asks Broadband ISPs to Halt Price Hikes and Offer Social Tariffs

29th September, 2022 (21 Comments)

Ofcom has revealed that 29% of UK households (8 million) – double last year’s 15% – are still having problems paying their phone, broadband and TV bills. In response, they’ve called on major ISPs to reconsider annual price hikes and ordered TalkTalk, Shell Energy, EE, Plusnet and Vodafone to introduce “social tariffs as soon as possible“.

BT and Vodafone UK Reiterate Desire to Make Netflix etc. Pay

26th September, 2022 (28 Comments)

The Net Neutrality debate (i.e. protecting the open internet from abuse by UK broadband ISPs and mobile operators) reared its head again today after BT and Vodafone both put their names to a new statement by the European Telecommunications Network Operators’ Association (ENTO), which was signed by 16 telcos’ CEOs.

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Ofcom UK Confirm Small Bundles Tweak to Broadband Speed Code

21st September, 2022 (11 Comments)

Ofcom has confirmed that they will update their 2019 voluntary Code of Practice for Broadband ISP Speeds, which among other things will extend the current “Right to Exit” (i.e. when an ISP fails to correct a speed problem) so that it applies to more aspects of a service bundle. The changes will go live on 21st December 2022.

Government Hints at Climbdown Over UK Online Safety Bill

21st September, 2022 (26 Comments)

The UK Government’s new Culture Secretary, Michelle Donelan, has signalled that the mess of complex and confusing legislation that is the Online Safety Bill (OSB), which seeks to tackle “harmful” internet content (i.e. via website blocks by broadband ISPs, fines and other sanctions), is likely to be softened before it returns to parliament.

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New UK Telecoms and Internet Security Code to Go Live in October

30th August, 2022 (2 Comments)

The UK Government has announced that network providers (e.g. broadband ISPs and mobile operators) will become subject to new regulations – under the Telecommunications (Security) Act – from 1st Oct 2022, which aside from restricting the use of Huawei, will also impose changes to make networks safer from cyberattack.