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Articles for Category Tag - Plusnet

BT Group Name Allison Kirkby to Replace Philip Jansen as UK CEO

31st July, 2023 (13 Comments)

Broadband, phone and mobile giant BT Group (inc. Openreach, Plusnet and EE) has this morning announced that it has chosen Allison Kirkby, the current President & CEO of telecommunications multinational operator Telia Company in Sweden since early 2020, to replace Philip Jansen in the role of CEO.

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TalkTalk Tops Ofcom’s Broadband Complaints Table for Q1 2023 UPDATE

27th July, 2023 (11 Comments)

Ofcom’s latest quarterly (Q1 2023) study of UK consumer complaints has named and shamed TalkTalk for attracting the most consumer gripes about both fixed line broadband and landline phone services (making a change from Shell Energy), while BT did the same for both Pay Monthly Mobile and Pay TV services.

BT Stabilises UK FTTP Broadband Build – Adds 718,000 Premises

27th July, 2023 (34 Comments)

The BT Group has published a rather limited Q1 FY24 (quarterly) trading update to June 2023, which includes very few of the usual details but does reveal that Openreach’s roll-out of a full fibre (FTTP) broadband ISP network (coverage) grew by 718,000 UK premises in Q1 to total 11 million (up from 702k last quarter).

Broadband ISP Plusnet Launch New 300Mbps UK Full Fibre Plan UPDATE

20th July, 2023 (22 Comments)

Budget broadband ISP Plusnet will sometime today launch an additional Fibre-to-the-Premises (FTTP) powered package for residential customers covered by Openreach’s UK network – “Full Fibre 300“, which as the name suggests is based on the network operator’s 330Mbps download tier.

Tesco Mobile, Sky Mobile and Giffgaff Praised for UK Customer Satisfaction

14th July, 2023 (24 Comments)

The Institute of Customer Service (ICS) has just published their latest biannual UK Customer Satisfaction Index (July 2023), which finds that Tesco Mobile (ranked 7th), Sky Mobile (ranked 16th) and giffgaff (ranked 34th) were the only telecommunications providers to make their table of the top 50 organisations.

Broadband ISP Plusnet UK Stops Providing BT Sport TV Service

6th July, 2023 (17 Comments)

As expected (here), UK ISP Plusnet this week confirmed that they’re no longer providing BT Sport as a part of their existing customer home broadband packages, which means you won’t be able to access the service, including the BT Sport App or via a Sky TV set-top-box.

Survey Claims 53% of UK Broadband Users Suffer Connection Woes UPDATE

4th July, 2023 (9 Comments)

A new survey of 3,975 UK people who had a contract for a home broadband ISP in December 2022 and January 2023, which was conducted by Which?, has found that 53% have experienced “connection issues” in the past year (e.g. very slow speeds, connection drop-outs etc.) and Sky Broadband were the worst offender.

Top Fastest UK Mobile and Home Broadband ISPs for H1 2023

24th June, 2023 (22 Comments)

We take a quick look back to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile operators over the past six months. Suffice to say, the growing coverage of gigabit-capable fixed line and 5G networks continues to push performance.

Broadband ISP Plusnet Discounts UK FTTP Packages for Summer

22nd June, 2023 (0 Comments)

Budget broadband provider Plusnet has today discounted the prices on their ultrafast and gigabit-capable Fibre-to-the-Premises (FTTP) powered packages again for new residential customers covered by Openreach’s national network, which will be available to order until 7th July 2023.

Broadband ISP Plusnet Reintroduces Perks for UK Customers

5th June, 2023 (18 Comments)

Customers of broadband ISP Plusnet, which is part of the wider BT Group, may like to know that the low-cost focused internet provider has just “re-launched” their “Perks” loyalty reward programme, which reflects an ever-changing selection of “exclusive deals, discounts and free trials on a huge range of products“.

Umlaut Study Names Virgin Media as Fastest UK Broadband ISP

25th May, 2023 (10 Comments)

A new benchmark study from telecoms analyst firm Umlaut, which tested and measured fixed broadband connectivity in the United Kingdom over a period of 6 months, has awarded their overall “Best in Test” certificate to Virgin Media (VMO2) after they came top for both download and upload performance.

Ofcom Compare Broadband ISPs by Call Waits, Faults and Quality etc

18th May, 2023 (9 Comments)

Ofcom has today published their 2023 UK study of broadband ISP, phone and mobile service quality, call waiting times, complaint levels, faults, repairs, compensation and install times amongst the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (78%), while Plusnet secured the highest (89%).

BT Slows FTTP Build as Cover Grows to 10.27 Million UK Premises UPDATE

18th May, 2023 (46 Comments)

BT Group has today published their latest Q4 FY23 (quarterly) results to March 2023, which saw Openreach’s Fibre-to-the-Premises (FTTP) broadband ISP network grow to cover 10.274 million premises (up by 702k in the quarter vs 810k last quarter) and EE increase their 5G Ready customer base to 9.12 million (up from 8.5m).

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Ofcom UK Name Shell Energy as UK ISP with Most Complaints in Q4 2022

27th April, 2023 (12 Comments)

The latest Ofcom study of UK consumer complaints for Q4 2022 has, once again, named and shamed Shell Energy for attracting the most consumer moans about both home broadband and landline phone services, while BT did the same for Pay Monthly Mobile services and Virgin Media for Pay TV.

ISP Plusnet Discount UK Residential Full Fibre Broadband Plans

13th April, 2023 (0 Comments)

Broadband provider Plusnet will this morning further discounted the offers on their existing range of ultrafast and gigabit-capable Fibre-to-the-Premises (FTTP) powered packages for new residential customers – provided via Openreach’s national network, which sees the provider shaving another few pounds off each of their plans.

Dear UK Broadband ISPs – Make Your Post Contract Prices Clear

12th April, 2023 (25 Comments)

We’ve lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK – particularly larger players – that fail to clearly inform their customers of how much their package will cost post-contract. As a result, consumers often feel misled when it comes time to re-contract.

UK ISP Plusnet Start Offering 900Mbps FTTP Broadband at £49.99

6th April, 2023 (54 Comments)

Budget UK broadband ISP Plusnet, which until now has only tended to promote Fibre-to-the-Premises (FTTP) based packages with speeds of up to 500Mbps on Openreach’s network, appears as if it will finally start offering their top 900Mbps tier to new customers today – starting at £49.99 per month on a 24-month term.