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Articles for Category Tag - Plusnet

 
complaint UK consumer broadband isp and phone gripes

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

price-rise-uk-broadband-and-mobile-households

17th January, 2024 (22 Comments)

The Office for National Statistics has published their latest UK inflation figures, which saw the Consumer Price Index fall to 4% (down from 10.5% this time last year) and the Retail Price Index reach 5.2% (down from 13.4%). As a result, we now know how big the annual inflation-linked price hikes will be from most of the major UK ISPs.

BT-Smart-Hub-3-Router-2023

16th January, 2024 (35 Comments)

Following Ofcom’s recent proposal to BAN providers from doing mid-contract price hikes that are linked to inflation and percentage changes (here), telecoms giant BT has today become the first major operator to confirm that they will instead be adopting “clear and simple” price changes from “early summer” (not in time to stop the next hike, though).

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Plusnet-Broadband-Router-2023

16th January, 2024 (6 Comments)

Low-cost focused UK broadband ISP Plusnet (BT Group) has apologised to customers after their internet service was hit by a “mass outage” that struck yesterday afternoon and lasted for several hours. The issue appears to have been related to a problem with their Domain Name System (DNS).

Allison Kirkby BT Group CEO Photo

8th January, 2024 (10 Comments)

Broadband, mobile and technology giant BT Group (inc. Openreach, Plusnet and EE) has this afternoon revealed the start date for their future CEO, Allison Kirkby, who will now officially replace Philip Jansen in the role on 1st February 2024. Allison was named as the group’s new CEO last year (here), albeit without a solid handover date.

Internet Speed

27th December, 2023 (8 Comments)

We’re today taking a quick look back over 2023 to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line, satellite and mobile network operators. As usual, improvements in FTTP and 5G coverage are continuing to fuel performance gains.

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Housing cost

26th December, 2023 (11 Comments)

Surging inflation has meant that the past couple of years have been, to put it mildly, an uncomfortable experience for many broadband ISP and mobile users. In 2022 most consumers saw their prices rise by around 9% (here) and in 2023 that hit over 14% (here), but the predicted hikes for 2024 won’t be as bad.

SpeedTest Broadband Downloads

7th December, 2023 (6 Comments)

Benchmarking firm Opensignal has today published a supposedly “definitive” study of fixed broadband speeds across the United Kingdom, which reveals which ISPs are delivering both the best service quality and speeds to consumers. Perhaps unsurprisingly, the table ends up being topped by CommunityFibre, Virgin Media and Hyperoptic etc.

Plusnet-Hub-Two-Router

21st November, 2023 (30 Comments)

Low-cost broadband provider Plusnet, which is part of the wider BT Group, has today revealed that they will shortly launch a new technical trial to test their planned deployment of the IPv6 internet addressing standard, which comes a over a decade after they first trialled the technology.

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Plusnet-Broadband-Router-2023

9th November, 2023 (0 Comments)

Broadband ISP Plusnet has today become the latest internet provider to introduce their own round of Black Friday targeted discounts, which slashes the monthly price of their various hybrid-fibre (FTTC) and full fibre (FTTP) broadband packages on Openreach’s UK network by a few extra pounds.

BT Tower 2021

2nd November, 2023 (34 Comments)

The BT Group has published their latest H1 FY24 results to September 2023, which reveals that Openreach’s full fibre (FTTP) broadband ISP network added a record of 860,000 premises to their coverage (up from 718k last quarter) and now covers 11.85 million premises, with a further 6m where initial build is underway.

woman customer complaints call center vector illustration eps 10

19th October, 2023 (11 Comments)

Ofcom has published their latest quarterly (Q2 2023) study of UK consumer complaints, which shames Vodafone as attracting the most gripes about broadband ISPs, while TalkTalk, Shell Energy and Virgin Media tied the lowest ranking for landline phone, BT did the same for Mobile services, and Virgin Media and BT came bottom for TV.

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bt ee shop front

18th October, 2023 (93 Comments)

The big branding change continues. Some 18 months have passed since UK telecoms giant BT announced (here) that EE would – over time – gradually become their “flagship brand for our consumer customers” (i.e. converged broadband ISP and mobile plans etc.) and another shift begins today, alongside the launch of their 1.6Gbps package.

Plusnet-Broadband-Router-2023

13th October, 2023 (0 Comments)

Broadband ISP Plusnet has today discounted the price of their top two Fibre-to-the-Premises (FTTP) based packages on Openreach’s national network, which means that their 900Mbps tier is now just £43.99 per month on a 24-month term (£62.92 thereafter) and 500Mbps is £34.99 (£53.77 thereafter).

EE Store Sign

21st September, 2023 (10 Comments)

Broadband ISP and mobile network operator EE (BT) has announced that it is in the process of updating their existing SCAM and SPAM blocking technologies, which should enable them to root out additional scam tactics (e.g. “Hi Mum, Hi Dad” scams) and help protect consumers from hard to spot scams.

Symbol max broadband speed meter

14th September, 2023 (9 Comments)

Ofcom’s 2023 report into UK fixed line home broadband ISP performance – the last one it plans to publish – has today revealed that the average (median) download speed has risen from 59.4Mbps last year to 69.4Mbps now (uploads went from 10.7Mbps to 18.4Mbps). But the gap between rural and urban areas remains.

Plusnet-3D-Logo-2023

15th August, 2023 (36 Comments)

Budget broadband ISP Plusnet has today finally launched a SOGEA powered Fibre-to-the-Cabinet (FTTC / VDSL2) package, which is a standalone broadband connection that removes the accompanying phone service. Sadly, the provider still shows no sign of offering existing customers a digital (IP-based) phone solution.

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