Home » UK ISP News Archive » Article Tag: Plusnet (491 Posts)

Articles for Category Tag - Plusnet

BT Results See Full Fibre Grow by Record of 763,000 UK Premises

28th July, 2022 (4 Comments)

The BT Group has published their Q1 2022/23 results to June 2022, which saw the coverage of Openreach’s gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network reach 7.957 million premises (up by a record of 763K in the quarter vs 752K last quarter). Meanwhile, EE’s 5G network now reaches 55% of the UK population.

CWU Sets Timetable for 2 Day National BT and Openreach Strike

15th July, 2022 (21 Comments)

The Communications Workers Union (CWU) has this afternoon formally served notice for strike action against UK telecoms and broadband ISP giant BT (inc. Openreach), which will take place on Friday 29th July and Monday 1st August 2022. Up to around 38,000 workers could potentially go on strike, although exact figures may be less.

Up to 38k BT and Openreach Staff May Strike as Last Minute Talk Attempt Fails

13th July, 2022 (42 Comments)

The Communications Workers Union (CWU) has today, after BT rejected this week’s last minute talks proposal to reach a compromise agreement over pay, said they will formally serve notice on the UK telecoms and broadband ISP giant (inc. Openreach) of their intention to launch the first national strike in 35 years.

consumer complaint uk red triangle warning sign by 123rf

Ofcom Name UK Broadband ISPs with Most Complaints in Q1 2022 UPDATE

13th July, 2022 (7 Comments)

Ofcom’s latest Q1 2022 study of UK consumer complaints has revealed that ISP Shell Energy attracted the most moans for both fixed line broadband and landline phone services, while Virgin Mobile did the same for Pay Monthly mobile services and Virgin Media were also on the naughty step for Pay TV.

Rights Holders Force UK Mobile Operators to Block Piracy Sites

12th July, 2022 (10 Comments)

The British Phonographic Industry (BPI) has announced that its long-running campaign, which uses the High Court to force major UK broadband ISPs into blocking websites that are suspected of facilitating copyright infringement (internet piracy), is being extended to mobile operators – starting with EE (BT).

protest and strike uk concept with megaphone

BT Staff Vote to Strike Over Pay as Openreach Prep Contingency Plan

30th June, 2022 (44 Comments)

The Communications Workers Union (CWU), which represents c. 40,000 staff at the UK telecoms and broadband ISP giant BT (inc. Openreach), has today – following a dispute over pay – voted to hit the operator with its first national strike in 35 years. Delays to service provision are expected, unless a last minute deal can be done.

Speedometer flat icon with long shadow on white background

Top Fastest UK Mobile and Home Broadband ISPs for H1 2022

25th June, 2022 (23 Comments)

We’ve today taken our biannual (H1 2022) look back to see how the UK’s average broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile operators. Suffice to say, the growing availability of gigabit-capable fixed and 5G networks is having a real impact.

ISP PlusNet in Low Key UK Launch of FTTP Broadband Packages

25th May, 2022 (41 Comments)

Internet provider Plusnet – often referred to as BT’s low-cost sub-brand – has, after years of waiting, today finally started to stealthily launch a new range of “full fibre” packages based off Openreach’s Fibre-to-the-Premises (FTTP) powered broadband network, which is currently available to 7.2 million UK homes and businesses.

BT Launch New Charter for UK Businesses and the Public Sector

18th May, 2022 (2 Comments)

UK ISP BT recently announced that it intended to become the flagship brand for their Enterprise and Global units, while EE would focus on their consumer packages (here). The operator has today unveiled a new Charter for its 1.2 million business and public sector customers, which sets out their blueprint for a new range of initiatives and growth.

Ofcom 2022 Study Rates Mobile and Broadband ISPs by Quality UPDATE3

18th May, 2022 (0 Comments)

Ofcom has published their 2022 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. For example, Vodafone attracted the lowest satisfaction for broadband (77%), while BT secured the highest (88%). But overall, service quality has improved since COVID-19.

BT Results See FTTP Broadband Surge to 7.2Million UK Premises

12th May, 2022 (18 Comments)

The BT Group has published their Q4 2021/22 results to March 2022, which saw the coverage of Openreach’s gigabit Fibre-to-the-Premises (FTTP) broadband ISP network grow by a record 752,000 premises in the quarter (up from +662K last quarter) to total 7.2 million. The operator also signed an FTTP co-provisioning deal with Sky Broadband.

Ofcom UK Propose Small Improvements to Broadband Speed Code

11th May, 2022 (14 Comments)

Ofcom has proposed to tweak their 2019 voluntary Code of Practice for Broadband ISP Speeds, which will extend the current ‘Right to Exit‘ (i.e. when an ISP fails to correct a problem with broadband speeds) to the latest definition of service bundles. It will also require FTTP and cable ISPs to provide details on observed line speeds.

Censorship Blocked Website Message by UK ISP

Future UK Trade Deals May Add Piracy Website Blocks by ISPs

9th May, 2022 (15 Comments)

In a sign of things to come, it’s interesting to note that the recent free trade agreement between Australia and the United Kingdom included measures that require both sides to provide injunctive relief for website blocking by broadband ISPs – targeted at sites that are found to be facilitating internet copyright infringement (piracy).

End of Contract Letters by UK Broadband ISPs Boost Re-Contracting

6th May, 2022 (9 Comments)

Ofcom has today posted some additional analysis on the impact of their End-of-Contract Notifications (ECN) system, which reveals that customer re-contracting on major broadband ISPs has increased as a result of its introduction – varying from a rise of 13% on Plusnet to just 3% on TalkTalk.

ISP Plusnet’s Missing 24/7 UK Support for Business Customers

6th May, 2022 (12 Comments)

Customers of Plusnet’s business broadband packages have recently begun to notice that the ISP has not been delivering on their pledge of offering “dedicated 24/7 UK based customer support“, with some users complaining that their phone lines close down after 8pm – the same time as the weekday cut-off for residential support.

BT Group Turning EE into its Flagship Brand for UK Consumers

27th April, 2022 (40 Comments)

Telecoms giant BT (EE) has today announced another shake-up of its branding, which in simple terms will see EE – over time – become the “flagship brand for our consumer customers” (i.e. converged broadband and mobile plans etc.) and BT become the flagship brand for their Enterprise and Global units.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

Shell Energy Takes Flak in Q4 2021 Study of UK Broadband Complaints

27th April, 2022 (9 Comments)

Ofcom’s latest Q4 2021 (calendar) study of UK consumer complaints has named Shell Energy as attracting the most gripes for fixed broadband services, while TalkTalk did the same for landline phone and Virgin Mobile took flak for Pay Monthly mobile services. Finally, Virgin Media (VMO2) were on the naughty step for Pay TV.