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Articles for Category Tag - Plusnet

BT Launch New Charter for UK Businesses and the Public Sector

18th May, 2022 (2 Comments)

UK ISP BT recently announced that it intended to become the flagship brand for their Enterprise and Global units, while EE would focus on their consumer packages (here). The operator has today unveiled a new Charter for its 1.2 million business and public sector customers, which sets out their blueprint for a new range of initiatives and growth.

Ofcom 2022 Study Rates Mobile and Broadband ISPs by Quality UPDATE3

18th May, 2022 (0 Comments)

Ofcom has published their 2022 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. For example, Vodafone attracted the lowest satisfaction for broadband (77%), while BT secured the highest (88%). But overall, service quality has improved since COVID-19.

BT Results See FTTP Broadband Surge to 7.2Million UK Premises

12th May, 2022 (18 Comments)

The BT Group has published their Q4 2021/22 results to March 2022, which saw the coverage of Openreach’s gigabit Fibre-to-the-Premises (FTTP) broadband ISP network grow by a record 752,000 premises in the quarter (up from +662K last quarter) to total 7.2 million. The operator also signed an FTTP co-provisioning deal with Sky Broadband.

Ofcom UK Propose Small Improvements to Broadband Speed Code

11th May, 2022 (14 Comments)

Ofcom has proposed to tweak their 2019 voluntary Code of Practice for Broadband ISP Speeds, which will extend the current ‘Right to Exit‘ (i.e. when an ISP fails to correct a problem with broadband speeds) to the latest definition of service bundles. It will also require FTTP and cable ISPs to provide details on observed line speeds.

Censorship Blocked Website Message by UK ISP

Future UK Trade Deals May Add Piracy Website Blocks by ISPs

9th May, 2022 (15 Comments)

In a sign of things to come, it’s interesting to note that the recent free trade agreement between Australia and the United Kingdom included measures that require both sides to provide injunctive relief for website blocking by broadband ISPs – targeted at sites that are found to be facilitating internet copyright infringement (piracy).

End of Contract Letters by UK Broadband ISPs Boost Re-Contracting

6th May, 2022 (9 Comments)

Ofcom has today posted some additional analysis on the impact of their End-of-Contract Notifications (ECN) system, which reveals that customer re-contracting on major broadband ISPs has increased as a result of its introduction – varying from a rise of 13% on Plusnet to just 3% on TalkTalk.

ISP Plusnet’s Missing 24/7 UK Support for Business Customers

6th May, 2022 (12 Comments)

Customers of Plusnet’s business broadband packages have recently begun to notice that the ISP has not been delivering on their pledge of offering “dedicated 24/7 UK based customer support“, with some users complaining that their phone lines close down after 8pm – the same time as the weekday cut-off for residential support.

BT Group Turning EE into its Flagship Brand for UK Consumers

27th April, 2022 (40 Comments)

Telecoms giant BT (EE) has today announced another shake-up of its branding, which in simple terms will see EE – over time – become the “flagship brand for our consumer customers” (i.e. converged broadband and mobile plans etc.) and BT become the flagship brand for their Enterprise and Global units.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

Shell Energy Takes Flak in Q4 2021 Study of UK Broadband Complaints

27th April, 2022 (9 Comments)

Ofcom’s latest Q4 2021 (calendar) study of UK consumer complaints has named Shell Energy as attracting the most gripes for fixed broadband services, while TalkTalk did the same for landline phone and Virgin Mobile took flak for Pay Monthly mobile services. Finally, Virgin Media (VMO2) were on the naughty step for Pay TV.

Broadband ISP Plusnet to Finally Adopt Automatic Compensation

17th April, 2022 (15 Comments)

Some consumers may be disappointed to learn that UK home broadband ISP Plusnet remains the only one of the major internet providers to have NOT joined Ofcom’s automatic compensation system, which is despite originally pledging to do so. The system first went live three long years ago. But this is, finally, about to change.

Broadband ISP Plusnet UK Sweeps the 2022 Expert Reviews Awards

13th April, 2022 (23 Comments)

Consumer site Expert Reviews has posted the winners of their annual ‘Best Broadband Awards 2022‘ event, which surveyed consumers in an effort to identify the top UK Internet Service Providers (ISP) across a range of different categories. The overall winner this year was Plusnet.

Vodafone UK, BT, VMO2, 3 and Sipgate Give Free Calls to Ukraine UPDATE3

25th February, 2022 (17 Comments)

Mobile and broadband ISPs Vodafone UK, O2 and Virgin Media, TalkTalk, Three UK, BT (inc. Plusnet and EE), Ogi, Giffgaff and Sipgate have today responded, separately, to the absolutely horrific events being seen in Ukraine over the past few days by giving their customers free calls and roaming to the country.

Uswitch 2022 Awards Reveal Top UK Broadband and TV Providers

15th February, 2022 (4 Comments)

The winners of the annual Uswitch.com Awards 2022 have today been announced, which saw UK ISP BT scoop the surprise win for ‘Broadband Provider of the Year‘ and they also picked up wins across various other categories too. But oddly, this year’s event scrapped the “fastest provider” category. Read on for the full list.

Broadband ISP Plusnet UK Struck by Email and Website Woes UPDATE

9th February, 2022 (2 Comments)

Customers of broadband ISP Plusnet have informed us that the provider is currently suffering from a “major outage” of their website. At the same time their email platform is rejecting attempts to login, which is probably related to the first issue and means that users cannot access their messages.

woman customer complaints call center vector illustration eps 10

Ofcom Shames UK ISP TalkTalk and Shell in Q3 2021 Complaints Study

8th February, 2022 (10 Comments)

Ofcom has today published their latest Q3 2021 (calendar) consumer complaints study, which identified both TalkTalk and Shell Energy as the providers that attracted the most gripes for fixed broadband services, while TalkTalk also took flak for landline phone services and iD Mobile came top for Mobile moans.

BT Results – FTTP Hits 6.4 Million UK Premises as TV Joint Venture Unveiled

3rd February, 2022 (36 Comments)

The BT Group has published their Q3 2021/22 results, which saw Openreach expand the coverage of gigabit Fibre-to-the-Premises (FTTP) broadband to 6.44 million UK premises (up by +662K vs +615K in Q2) and BT enter into “exclusive discussions” with Discovery to create a 50:50 joint venture with BTSport and Eurosport UK.

BT Set to Create 600 New UK Apprenticeship and Graduate Jobs

27th January, 2022 (20 Comments)

Broadband and telecoms giant BT has announced that they intend to recruit over 600 apprentices and graduates this year (up from 428 last year), which forms part of their September 2022 intake. This will reflect roles spanning areas such as engineering (5G and FTTP etc.), UK customer service, research and cyber-security.