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Articles for Category Tag - postoffice

 
complaints ofcom report isp broadband tv phone mobile

17th April, 2024 (15 Comments)

Ofcom has published their latest study of UK consumer complaints for Q4 2023, which once again names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

complaint UK consumer broadband isp and phone gripes

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

woman customer complaints call center vector illustration eps 10

19th October, 2023 (11 Comments)

Ofcom has published their latest quarterly (Q2 2023) study of UK consumer complaints, which shames Vodafone as attracting the most gripes about broadband ISPs, while TalkTalk, Shell Energy and Virgin Media tied the lowest ranking for landline phone, BT did the same for Mobile services, and Virgin Media and BT came bottom for TV.

complaints ofcom report isp broadband tv phone mobile

27th July, 2023 (11 Comments)

Ofcom’s latest quarterly (Q1 2023) study of UK consumer complaints has named and shamed TalkTalk for attracting the most consumer gripes about both fixed line broadband and landline phone services (making a change from Shell Energy), while BT did the same for both Pay Monthly Mobile and Pay TV services.

consumer satisfaction broadband rating

18th May, 2023 (9 Comments)

Ofcom has today published their 2023 UK study of broadband ISP, phone and mobile service quality, call waiting times, complaint levels, faults, repairs, compensation and install times amongst the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (78%), while Plusnet secured the highest (89%).

woman customer complaints call center vector illustration eps 10

27th April, 2023 (12 Comments)

The latest Ofcom study of UK consumer complaints for Q4 2022 has, once again, named and shamed Shell Energy for attracting the most consumer moans about both home broadband and landline phone services, while BT did the same for Pay Monthly Mobile services and Virgin Media for Pay TV.

complaints ofcom report isp broadband tv phone mobile

26th January, 2023 (3 Comments)

The latest Q3 2022 Ofcom survey of UK consumer complaints has, once again, named ISP Shell Energy as attracting the most consumer gripes for both fixed line broadband and landline phone services, while BT and Virgin Mobile did the same for Pay Monthly Mobile services and Virgin Media for Pay TV.

woman customer complaints call center vector illustration eps 10

18th October, 2022 (6 Comments)

Ofcom’s latest Q2 2022 survey of UK consumer complaints has named ISP Shell Energy as attracting the most moans for both fixed line broadband and landline phone services, while BT (BTMobile) did the same for Pay Monthly mobile services and Virgin Media (VMO2) were on the naughty step for Pay TV.

consumer complaint uk red triangle warning sign

13th July, 2022 (7 Comments)

Ofcom’s latest Q1 2022 study of UK consumer complaints has revealed that ISP Shell Energy attracted the most moans for both fixed line broadband and landline phone services, while Virgin Mobile did the same for Pay Monthly mobile services and Virgin Media were also on the naughty step for Pay TV.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

27th April, 2022 (9 Comments)

Ofcom’s latest Q4 2021 (calendar) study of UK consumer complaints has named Shell Energy as attracting the most gripes for fixed broadband services, while TalkTalk did the same for landline phone and Virgin Mobile took flak for Pay Monthly mobile services. Finally, Virgin Media (VMO2) were on the naughty step for Pay TV.

woman customer complaints call center vector illustration eps 10

8th February, 2022 (10 Comments)

Ofcom has today published their latest Q3 2021 (calendar) consumer complaints study, which identified both TalkTalk and Shell Energy as the providers that attracted the most gripes for fixed broadband services, while TalkTalk also took flak for landline phone services and iD Mobile came top for Mobile moans.

complaints ofcom report isp broadband tv phone mobile

16th November, 2021 (7 Comments)

Ofcom has published their latest Q2 2021 (calendar) consumer complaints study, which saw TalkTalk come top of the naughty table for gripes about their fixed line home broadband and phone services. Meanwhile, Virgin Media took the most flak for Mobile and Pay TV, although overall complaints were down.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

6th September, 2021 (29 Comments)

Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile.

consumer satisfaction broadband rating

7th May, 2021 (2 Comments)

Ofcom has published their 2021 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. Overall TalkTalk attracted the lowest satisfaction for broadband (77%), while Three UK did the same for mobile (86%). Generally, customer service has taken a COVID-19 hit.

consumer complaint uk red triangle warning sign

30th April, 2021 (27 Comments)

Ofcom’s latest Q4 2020 consumer complaints report has today been published, which names and shames Vodafone for attracting the most gripes about fixed broadband and phone in the quarter, while iD Mobile and Three UK jointly did the same for Mobile and Virgin Media came bottom for Pay TV.

Shell Energy Broadband

27th March, 2021 (1 Comment)

Energy provider and UK ISP Shell Energy has announced that they will scrap the £15 “cease fee” that was being charged to home broadband customers who wanted to switch away to a different provider, including those who were now outside their minimum contract term.

complaints ofcom report isp broadband tv phone mobile

2nd February, 2021 (15 Comments)

Ofcom’s latest Q3 2020 consumer complaints report has just been published, which names UK ISP Vodafone as attracting the most gripes for home broadband, while Plusnet did the same for landline phone, Virgin Mobile were the worst for Mobile services and Virgin Media came bottom for Pay TV.

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