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Articles for Category Tag - postoffice

Zen Internet, Post Office and Plusnet Win 2019 Broadband ISP Survey

22nd May, 2019 (7 Comments)

The second stage of the annual Broadband Genie 2019 survey has today presented several awards to Zen Internet, the Post Office and Plusnet after they took the top spots across various different UK ISP performance categories. Overall budget ISP Plusnet took home the most wins, including for “Best Broadband Provider.“

Post Office Seek Suppliers to Support its UK Broadband ISP Products

30th April, 2019 (3 Comments)

The Post Office, which has around 500,000 customers on their UK home phone and broadband products, appears to have recently issued a new Prior Information Notice (PIN) that seeks suppliers for “a range of goods and services in order to continue to provide telecommunications services” to consumers.

Ofcom Shame TalkTalk and Tesco for Broadband and Mobile Quality

30th April, 2019 (2 Comments)

Ofcom has today published their 2019 survey of UK service quality, call waiting times, complaints and install times among the largest broadband ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (79%) and Tesco Mobile did the same for mobile (90%).

Post Office ISP Discounts UK Home Broadband and Phone Prices

1st April, 2019 (2 Comments)

The Post Office’s UK ISP division has today announced that they’re discounting their ADSL2+ and FTTC based broadband and phone bundles to lower, more competitive pricing across all of their products for new customers. For example, their top 63Mbps package will now become £30 per month instead of £32 (previous discount price).

Ofcom UK Probes Post Office Over Charges for Text Relay Calls UPDATE

18th March, 2019 (0 Comments)

Ofcom has opened a new probe today to investigate whether or not the Post Office, which among other things also offers broadband ISP and phone services to UK consumers, charged customers the correct amount for telephone calls using relay services (e.g. text relay calls).

Vodafone Attracted Most Broadband and Phone Moans in Q3 2018

30th January, 2019 (4 Comments)

Ofcom’s newest Q3 2018 UK consumer complaints report has revealed that, for the first time, ISP Vodafone attracted the most gripes for fixed line broadband and landline phone services, while Sky Broadband won praise for seeing the fewest moans. Pay TV and Mobile providers are also covered.

Post Office Add 3 Months FREE Anytime UK Call Plan to Broadband

12th November, 2018 (1 Comment)

The Post Office’s ISP division will later today remove the unlimited UK weekend phone calls plan from their various broadband packages and replace it with a time-limited offer of 3 months free Anytime Plus UK calls (+£10 a month thereafter). Anyone who still wants free weekend calls will need to pay +£2 extra.

Q2 2018 UK ISP Complaints Report Shames TalkTalk – Praises Sky

8th November, 2018 (5 Comments)

Ofcom’s latest Q2 2018 UK complaints report finds that consumer moans are falling, while Sky Broadband attracted the least gripes for fixed line broadband (TalkTalk attracted the most) and it was the same story for landline phone services. Pay TV and Mobile providers are also included.

Which? Identifies the Most Moaned About UK Broadband ISPs

30th October, 2018 (5 Comments)

A new survey of 7,026 broadband customers, which was conducted by consumer magazine Which? in July 2018, has examined 12 of the biggest UK home broadband ISPs and found that customers of Virgin Media were the most likely to experience problems with their service. Meanwhile subscribers to Zen Internet had the least moans.

Post Office Cuts UK Unlimited Broadband and Phone to £15.90

1st October, 2018 (4 Comments)

The Post Office has today said that they will launch a new promotion, which should reduce the monthly price of their standard unlimited broadband (11Mbps average download speed) and phone line bundle to just £15.90 for the first 12 months of service (£29 per month thereafter). The setup fee will also become free.

Zen and Plusnet Come Top of 2018 Biannual MSE Broadband Survey

10th September, 2018 (9 Comments)

Internet and phone providers Zen Internet and Plusnet have come top in a new biannual UK MSE survey of ISP customer service quality. Sadly the news isn’t so good for those at the opposite (bottom) end of the table, where TalkTalk and the Post Office could both be found.

Ofcom Q1 2018 ISP Complaints Report Praises Sky – Shames TalkTalk

18th July, 2018 (3 Comments)

Ofcom has just published their latest Q1 2018 UK consumer complaints study, which notes that Sky Broadband attracted the least gripes for fixed line broadband and phone services, while TalkTalk attracted the most complaints for both. Pay TV and Mobile providers are also covered.

Post Office Adopt Average Broadband Speeds and Discount Prices

4th May, 2018 (3 Comments)

The Post Office has today become the latest big phone and home broadband ISP after Sky Broadband to adopt “average” (measured at peak time) advertised download speeds on their packages. On top of that they’ve also reduced their prices, which may help to counter the recent price rise news.

2018 Study Compares Big UK Mobile and Broadband ISPs by Quality

3rd May, 2018 (3 Comments)

Ofcom has published their annual study of service quality, call waiting times, complaints and service provision among the largest UK ISPs and Mobile operators, which among other things found that Plusnet had the longest call waiting times (7:50 mins) and the highest broadband satisfaction (86%).

Q4 2017 Ofcom UK ISP Complaints Study Shames TalkTalk and BT

18th April, 2018 (1 Comment)

Ofcom has today published their latest Q4 2017 UK consumer complaints study, which notes that TalkTalk attracted the most gripes for both fixed line home broadband and landline phone services. Meanwhile BT were the naughtiest child for both Mobile and Pay TV.

Which? Rank UK Broadband ISPs by the Top Four Complaints

2nd April, 2018 (15 Comments)

A new survey of more than 1,900 broadband customers across 12 different ISPs has revealed how each are ranked when ordered by the top four most common service complaints (price hikes, slow speeds, connection problems and router faults).

UK Broadband ISPs Failing to Provide Enough Speed Information

23rd March, 2018 (2 Comments)

A new Mystery Shopper study conducted by consumer magazine Which? has revealed that major broadband ISPs are only giving the required information about connection speeds under Ofcom’s Code of Practice (CoP) less than half (47%) of the time, with some (e.g. TalkTalk) doing worse than others.