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Ofcom’s Q2 2021 Complaints Study Shames UK ISP TalkTalk

16th November, 2021 (7 Comments)

Ofcom has published their latest Q2 2021 (calendar) consumer complaints study, which saw TalkTalk come top of the naughty table for gripes about their fixed line home broadband and phone services. Meanwhile, Virgin Media took the most flak for Mobile and Pay TV, although overall complaints were down.

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Ofcom Shames Virgin Media Over Broadband and TV Complaints UPDATE2

6th September, 2021 (29 Comments)

Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile.

Ofcom 2021 Study Ranks Mobile and Broadband ISPs by Quality

7th May, 2021 (2 Comments)

Ofcom has published their 2021 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. Overall TalkTalk attracted the lowest satisfaction for broadband (77%), while Three UK did the same for mobile (86%). Generally, customer service has taken a COVID-19 hit.

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Ofcom UK Shames Vodafone for Consumer Broadband Complaints

30th April, 2021 (27 Comments)

Ofcom’s latest Q4 2020 consumer complaints report has today been published, which names and shames Vodafone for attracting the most gripes about fixed broadband and phone in the quarter, while iD Mobile and Three UK jointly did the same for Mobile and Virgin Media came bottom for Pay TV.

Shell Energy Broadband Scraps Controversial Switching Exit Fee

27th March, 2021 (1 Comment)

Energy provider and UK ISP Shell Energy has announced that they will scrap the £15 “cease fee” that was being charged to home broadband customers who wanted to switch away to a different provider, including those who were now outside their minimum contract term.

Vodafone Attract Most UK Broadband ISP Complaints in Q3 2020

2nd February, 2021 (15 Comments)

Ofcom’s latest Q3 2020 consumer complaints report has just been published, which names UK ISP Vodafone as attracting the most gripes for home broadband, while Plusnet did the same for landline phone, Virgin Mobile were the worst for Mobile services and Virgin Media came bottom for Pay TV.

Shell Signs Deal to Gobble Post Office’s UK Broadband Division

1st February, 2021 (17 Comments)

UK ISP and energy provider Shell Energy has this afternoon confirmed that they’ve reached an agreement to acquire some 465,000 phone and broadband customers from the Post Office’s telecoms division, for an undisclosed sum (previous estimates put the value of this deal at around £80m to £100m).

Ofcom Updates Scorecards for Comparing Mobile and Broadband ISPs

14th January, 2021 (6 Comments)

Ofcom and the UK Regulators Network (UKRN), which includes data from CCW, FCA, Ofgem and Ofwat, have today published an updated series of scorecards that are intended to help consumers compare several key performance areas from the largest broadband, mobile, phone, energy, water and financial providers.

Shell Now Favourite to Gobble Post Office Broadband Division

7th December, 2020 (8 Comments)

A report claims that UK ISP and energy provider Shell Energy has now emerged as the preferred bidder for the Post Office’s telecoms division, which specially relates to its base of around 500,000 broadband and phone customers that is currently said to be valued at c.£100 million.

ISP TalkTalk Tops Ofcom Broadband Complaints Table for Q2 2020

13th November, 2020 (19 Comments)

Ofcom’s new Q2 2020 consumer complaints report is out today, which names UK ISP TalkTalk as attracting the most gripes for both home broadband and landline phone, while Three UK did the same for Pay Monthly Mobile services and Virgin Media came bottom for Pay TV.

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Broadband ISPs that Cause UK Consumers the Most Stress Named

30th October, 2020 (15 Comments)

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 305,568 tweets that were aimed at major UK broadband ISPs, has revealed which providers had the most stressed customers. Overall it’s bad news for Shell Energy, but good news for Hyperoptic.

Shell, Sky and TalkTalk Eyeing Post Office Telecoms Acquisition

23rd October, 2020 (10 Comments)

Several UK ISPs including Shell Energy, Sky Broadband and TalkTalk are today reportedly all being named as the “remaining bidders” for the Post Office’s telecoms division, specially its base of around 500,000 broadband and phone customers – said to be valued at around £100m.

Post Office Braces UK ISP Customers for Phone Price Hike

25th September, 2020 (10 Comments)

The UK ISP division of the Post Office has recently revealed that customers of their broadband and phone bundles are set to face another price hike, which will be introduced from 2nd November 2020. The biggest change is that the standard monthly price for home phone line rental will jump by 30.43% from £11.50 to £15.

Vodafone Attracts the Most UK ISP Complaints in Q1 2020 – Ofcom

4th September, 2020 (5 Comments)

Ofcom has published their latest Q1 2020 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while TalkTalk were the worst for landline phone and BT did the same for Pay TV. Meanwhile Vodafone, Three UK, BT and Virgin Media all tied the bottom spot for mobile.

Ofcom 2020 Study Ranks UK Mobile and Broadband ISPs by Quality

21st August, 2020 (13 Comments)

Ofcom UK has published their 2020 survey of broadband and mobile service quality, call waiting times, complaints and install times among the largest ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (78%) again, while Three UK were the same for mobile (89%).

Vodafone Attract the Most Broadband ISP Complaints – Q4 2019

19th May, 2020 (12 Comments)

Ofcom has published their latest Q4 2019 consumer complaints data, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while Plusnet were the worst for landline phone and Virgin Media sat on the naughty step for Pay TV. On the flip side Sky (Sky Broadband, Sky TV) attracted the fewest moans from consumers.

Zen and Direct Save Telecom Named Top ISPs by Genie for 2020

7th April, 2020 (0 Comments)

The annual Broadband Genie 2020 survey has today presented several awards to Zen Internet and Direct Save Telecom (DST), which saw both UK ISPs scoop wins across multiple categories. In particular Zen scooped the “Best Broadband Provider” accolade among others, while DST won for value and customer care.