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Articles for Category Tag - postoffice

Ofcom 2020 Study Ranks UK Mobile and Broadband ISPs by Quality

21st August, 2020 (13 Comments)

Ofcom UK has published their 2020 survey of broadband and mobile service quality, call waiting times, complaints and install times among the largest ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (78%) again, while Three UK were the same for mobile (89%).

Vodafone Attract the Most Broadband ISP Complaints – Q4 2019

19th May, 2020 (12 Comments)

Ofcom has published their latest Q4 2019 consumer complaints data, which reveals that UK ISP Vodafone attracted the most gripes for broadband, while Plusnet were the worst for landline phone and Virgin Media sat on the naughty step for Pay TV. On the flip side Sky (Sky Broadband, Sky TV) attracted the fewest moans from consumers.

Zen and Direct Save Telecom Named Top ISPs by Genie for 2020

7th April, 2020 (0 Comments)

The annual Broadband Genie 2020 survey has today presented several awards to Zen Internet and Direct Save Telecom (DST), which saw both UK ISPs scoop wins across multiple categories. In particular Zen scooped the “Best Broadband Provider” accolade among others, while DST won for value and customer care.

Survey Names Hyperoptic as Fastest UK Broadband ISP for 2020

26th February, 2020 (15 Comments)

Comparison site Broadband Genie has today revealed the winners of their broadband speed awards, which covers different categories across standard, superfast and ultrafast connections. Overall Hyperoptic, a full fibre (FTTP/B) ISP that serves apartment blocks, was named the fastest ISP for both downloading and uploading.

Vodafone Created Most UK Complaints in Q3 2019 – Ofcom Study

24th January, 2020 (9 Comments)

Ofcom has today published their latest Q3 2019 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for fixed line broadband, home phone and mobile (Pay Monthly) service. Meanwhile Virgin Media took the most flak their Pay TV service.

Ofcom Hit Post Office with £175K Fine – Overcharging for Calls

14th January, 2020 (1 Comment)

The UK broadband ISP and phone division of the Post Office has today been fined £175,000 after the national telecoms regulator, Ofcom, found that they had overcharged customers, specifically those people with hearing or speech impairments who made telephone calls using a relay service.

Ofcom Scorecards Help Compare Big Mobile and Broadband ISPs

9th January, 2020 (1 Comment)

The national communications regulator, Ofcom, has today partnered with the UK Regulators Network (UKRN) to publish a series of new scorecards that are intended to help customers compare several key areas from the largest broadband ISPs, mobile and phone providers. But what of smaller providers? Forget about it.

Post Office UK Discounts 38Mbps FTTC Broadband to £20.90

18th December, 2019 (0 Comments)

The Post Office UK ISP has introduced a further discount on their 38Mbps (average speed) capable “Unlimited Fibre Broadband” (FTTC / VDSL2) and phone package, which drops its monthly price to just £20.90 for the first 12 month contract term (rising to £37 thereafter).

consumer complaint uk red triangle warning sign by 123rf

Vodafone UK Top Naughty List for Q2 2019 Broadband Gripes

19th November, 2019 (7 Comments)

The latest Q2 2019 consumer complaints report from Ofcom has confirmed that UK ISP Vodafone attracted the most moans for fixed line broadband, while Plusnet were the worst for landline phone and Virgin Media did the same for both Mobile and Pay TV. On the flip side Sky Broadband generated the fewest gripes.

Post Office Cuts UK FTTC Broadband Prices and Adds Extras

1st October, 2019 (1 Comment)

The UK ISP division of the Post Office has today reduced the price of their Fibre-to-the-Cabinet (FTTC / VDSL2) based broadband and phone packages. On top of that they’ve also added two new benefits to their packages, which includes a 6 months free weekend call plan and 6 months free F-Secure SAFE (internet security).

Plusnet Shamed for Q1 2019 UK Broadband and Phone Complaints

23rd July, 2019 (11 Comments)

A new report from Ofcom has revealed that Plusnet attracted the most UK consumer complaints for fixed line broadband and phone in Q1 2019, while Vodafone attracted the most gripes for Mobile and TalkTalk for Pay TV services. On the flip side Sky Broadband (Sky TV) and EE generated the fewest fixed line moans.

The Worst UK ISPs for Post Contract Price Hikes on Entry-Level Deals

15th June, 2019 (15 Comments)

Which? has conducted a new “loyalty penalty” study of entry-level “fibre broadband” and phone bundles across 12 of the biggest broadband ISPs in the UK market. This reveals that customers of Virgin Media, TalkTalk and the Post Office are hit by the biggest price hikes (up to 60%) after their initial contract ends.

Zen Internet, Post Office and Plusnet Win 2019 Broadband ISP Survey

22nd May, 2019 (7 Comments)

The second stage of the annual Broadband Genie 2019 survey has today presented several awards to Zen Internet, the Post Office and Plusnet after they took the top spots across various different UK ISP performance categories. Overall budget ISP Plusnet took home the most wins, including for “Best Broadband Provider.“

Post Office Seek Suppliers to Support its UK Broadband ISP Products

30th April, 2019 (4 Comments)

The Post Office, which has around 500,000 customers on their UK home phone and broadband products, appears to have recently issued a new Prior Information Notice (PIN) that seeks suppliers for “a range of goods and services in order to continue to provide telecommunications services” to consumers.

Ofcom Shame TalkTalk and Tesco for Broadband and Mobile Quality

30th April, 2019 (2 Comments)

Ofcom has today published their 2019 survey of UK service quality, call waiting times, complaints and install times among the largest broadband ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (79%) and Tesco Mobile did the same for mobile (90%).

Post Office ISP Discounts UK Home Broadband and Phone Prices

1st April, 2019 (2 Comments)

The Post Office’s UK ISP division has today announced that they’re discounting their ADSL2+ and FTTC based broadband and phone bundles to lower, more competitive pricing across all of their products for new customers. For example, their top 63Mbps package will now become £30 per month instead of £32 (previous discount price).

Ofcom UK Probes Post Office Over Charges for Text Relay Calls UPDATE

18th March, 2019 (0 Comments)

Ofcom has opened a new probe today to investigate whether or not the Post Office, which among other things also offers broadband ISP and phone services to UK consumers, charged customers the correct amount for telephone calls using relay services (e.g. text relay calls).