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Articles for Category Tag - Statistics

PwC Study Claims 5G Mobile May Add £43bn to UK GDP by 2030

2nd February, 2021 (1 Comment)

New research from professional services firm PwC has forecast that the productivity and efficiency gains enabled by the rollout of ultrafast 5G (mobile broadband) technology will drive business, skills and service change worth £43bn to UK GDP by 2030. The healthcare sector is also expected to see the biggest impact from this.

BDUK Study Shows Benefits of UK Superfast Broadband Project UPDATE

29th January, 2021 (20 Comments)

The Government has posted a useful State Aid evaluation of the UK National Broadband Scheme (Superfast Broadband Programme), which identifies a number of strong benefits from the £1.9bn (public) programme that has so far helped to extend “superfast broadband” (30Mbps+) connectivity to nearly 97% of premises.

Tesco Mobile Listed in the UK Top 50 for Customer Satisfaction

28th January, 2021 (8 Comments)

The latest biannual UK Customer Satisfaction Index (Jan 2021) from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that only one telecoms operator has made it into the latest list – Tesco Mobile, albeit with an improved score and ranking.

1 in 6 UK People Struggle to Afford Broadband During Lockdown

28th January, 2021 (0 Comments)

A new survey from the Citizens Advice agency has claimed that more than 1 in 6 UK adults are “struggling to afford their broadband during the third lockdown.” As a result the charity wants cheaper ISP packages to be made available for those on low-income benefits or other vulnerable groups.

The Missing End of Contract Letters for Broadband and Mobile Users

27th January, 2021 (8 Comments)

A new survey of 20,376 UK people, specifically those who are responsible for either a broadband or mobile service, has found that 33% of customers whose ISP deal ended in the last year (7% on mobile) have never received an End-of-Contract Notification – via letter, text or email – and may thus be overpaying for their package.

Fixed Broadband and Mobile Convergence May Boost Consumer Value

26th January, 2021 (4 Comments)

A new Assembly Research study of several countries, which was commissioned by Liberty Global (Virgin Media) and Telefonica (O2), has found that 60% of broadband customers benefit from faster speeds, higher quality connectivity and a greater range of products in markets where fixed and mobile networks have converged.

Cityfibre’s UK FTTP Broadband Rollout Tops 500,000 Premises

23rd January, 2021 (38 Comments)

For the first time Cityfibre has revealed to ISPreview.co.uk that their £4bn programme, which is deploying a new gigabit-capable (1000Mbps+) Fibre-to-the-Premises (FTTP) broadband ISP network to 30% of UK homes and businesses over the next few years, has now reached a total of over 500,000 premises passed.

Telecoms Operators Spent £940m on UK COVID-19 Support

22nd January, 2021 (5 Comments)

A new Assembly Research study has found that UK broadband ISPs and mobile operators responded quickly to the COVID-19 crisis and have so far provided a colossal £940m worth of support, such as via free allowances (data, calls and texts), special packages, zero rated data on websites, discounts and support for online learning etc.

Ofcom Updates Scorecards for Comparing Mobile and Broadband ISPs

14th January, 2021 (6 Comments)

Ofcom and the UK Regulators Network (UKRN), which includes data from CCW, FCA, Ofgem and Ofwat, have today published an updated series of scorecards that are intended to help consumers compare several key performance areas from the largest broadband, mobile, phone, energy, water and financial providers.

Survey Claims UK People are Wary of Smaller Broadband ISPs

14th January, 2021 (13 Comments)

A new Censuswide survey of 2,000 UK people, which was commissioned by comparethemarket.com (vested interest), claims to have found that there is a “lack of competition” in the broadband ISP market (81% of UK households only take a service from the “Big Four“) and 26% fear smaller ISPs might not be as good.

Study Claims UK Gov’s Digital Inclusion Strategy Missed Targets

13th January, 2021 (0 Comments)

A Rouge Media study has found that the UK Government may have failed the targets set in their 2014 Digital Inclusion Strategy, which among other things aimed to reduce the number of people offline by 25% every 2 years (and by the end of 2020, everyone who can be digitally capable, will be). But only a 16% fall was achieved.

2020 H2 – UK Cover of Gigabit Broadband Reaches 37.4 Percent

7th January, 2021 (29 Comments)

The latest independent study of UK broadband coverage for H2 2020 has estimated that “full fibre” (FTTP) ISP networks have now increased their reach to 19.2% of premises (up from 14.8% in H1), while 37.4% are within reach of “gigabit” speeds (up from 22.1%) and 64.3% can get 100Mbps+ (up from 61.7%).

Switching Study Claims 5 Million UK People Overpay for Broadband

7th January, 2021 (19 Comments)

A new survey of 3,000 UK adults has estimated that around 5.38 million households who are out of contract with their current fixed broadband ISP have been discouraged from switching provider due to a lack of confidence in the process, which it’s claimed could result in related users “overpaying” to the tune of £804m (total).

Openreach See UK Broadband Usage Double in 2020 to 50,000PB

30th December, 2020 (26 Comments)

Openreach (BT) has revealed that broadband usage across their network of UK ISPs “more than doubled” in 2020 to reach an annual total of 50,000 PetaBytes (PB), which is up from 22,000PB last year. Overall, the average property connected to their “fibre” networks used around 3000 GigaBytes (GB) of data (c.9GB per day).

2020 vs 2019 – UK Broadband and Mobile Speeds vs the World

30th December, 2020 (29 Comments)

We thought it might be interesting to end 2020 by looking at how the United Kingdom’s position has changed since 2019, at least in terms of the top 50 fastest countries for both fixed broadband and mobile broadband (4G, 5G) speeds. Overall the UK jumped from 52nd to 42nd for mobile, while we fell from 45th to 47th for fixed lines.

The 2020 vs 2019 Top Fastest UK Mobile and Home Broadband ISPs

29th December, 2020 (16 Comments)

As usual we’re ending 2020 by taking a quick look back over the year to see how average download and upload speeds have changed across the top national fixed line home broadband ISPs and mobile network operators. Predictably, the rising take-up of faster connections has resulted in a general improvement.

Broadband ISP TalkTalk Sees UK Internet Traffic Surge 50% in 2020

22nd December, 2020 (13 Comments)

Budget broadband ISP TalkTalk has today reported that, on average, household internet usage on their network increased by 50% year-on-year in 2020 as the COVID-19 crisis “accelerated the importance of home connectivity” across all aspects of life (e.g. working from home, video conferencing, education etc.).