Zone Broadband UK ISP Users Complain About Loss of Service and Support

Concerns are growing for one of the UK market’s smaller providers of retail internet services, Zone Broadband, which since earlier this month seems to have been attracting a rising number of complaints from customers who appear to have lost connectivity and are struggling to get any support from the ISP.

ISPreview first became aware of the issues over a week ago after some of our industry sources indicated that the ISP might be experiencing difficulties. A quick look at Zone Broadband’s reviews on Trustpilot during February 2026 reveal that there has been a jump in complaints, with various customers highlighting seemingly ongoing problems with a sudden, protracted connectivity loss and lack of support.

“My WiFi has been down for a week now. Tried calling several times I have emailed them several times, no one has got back to me,” said one recent review. “Terrible, Internet has been down for 4 days with no word from zone. They’re impossible to reach over the phone, it just rings out,” said another and another etc.

We attempted to contact Zone Broadband on 7th February about the issues and, much like the above complaints, have thus far received no response. A quick look at the provider’s Service Status page makes no reference to the recent issues and still includes a legacy entry for a seemingly unrelated October 2025 disruption on MS3’s full fibre network in East Yorkshire (take note that Zone also sell services over other networks, primarily Openreach).

In addition, the Companies House page for Zone Broadband currently highlights how their latest expected accounts are heavily overdue (they were due by 11th June 2025). The hope is that the ISP will be able to resolve whatever challenges they’ve recently been facing and reconnect any impacted customers asap, although without communication it’s difficult to know what action is being or has been taken.