Zone Broadband UK ISP Users Complain About Loss of Service and Support
Concerns are growing for one of the UK market’s smaller providers of retail internet services, Zone Broadband, which since earlier this month seems to have been attracting a rising number of complaints from customers who appear to have lost connectivity and are struggling to get any support from the ISP.
ISPreview first became aware of the issues over a week ago after some of our industry sources indicated that the ISP might be experiencing difficulties. A quick look at Zone Broadband’s reviews on Trustpilot during February 2026 reveal that there has been a jump in complaints, with various customers highlighting seemingly ongoing problems with a sudden, protracted connectivity loss and lack of support.
“My WiFi has been down for a week now. Tried calling several times I have emailed them several times, no one has got back to me,” said one recent review. “Terrible, Internet has been down for 4 days with no word from zone. They’re impossible to reach over the phone, it just rings out,” said another and another etc.
Advertisement
We attempted to contact Zone Broadband on 7th February about the issues and, much like the above complaints, have thus far received no response. A quick look at the provider’s Service Status page makes no reference to the recent issues and still includes a legacy entry for a seemingly unrelated October 2025 disruption on MS3’s full fibre network in East Yorkshire (take note that Zone also sell services over other networks, primarily Openreach).
In addition, the Companies House page for Zone Broadband currently highlights how their latest expected accounts are heavily overdue (they were due by 11th June 2025). The hope is that the ISP will be able to resolve whatever challenges they’ve recently been facing and reconnect any impacted customers asap, although without communication it’s difficult to know what action is being or has been taken.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
On Companies house the first accounts were due to be filed in June of last year but have not been filed. I would expect companies house will be looking to strike them off if they do not file the accounts soon
Stories like this are hardly encouragement for customers to leave the big boys to try the smaller alternatives.
The outcome of joining a smaller provider seems to be either: a) they go bust; or b) they get bought by one of the bigger providers you left.
Didn’t zone get bought out a while back by someone who seems to buy up a lot of smaller ISPs such as Fidonet, Bink Broadband, etc?
That is indeed correct.
Well their website says they have a MSO – from Last october – nothing since so fair to say they are gone.
I suspect this disconnection is them not paying the bills.
I was thinking the same, just a shame they’re not owning up to it, and some say the BUG boys are bad?
I’m glad in one way that here in this part of the Rhondda Valleys it’s Openreach or umm something more expensive like Satellite Broadband!
I think it’s watch this space….
Seems to be SOP for many “challenger” startups. Offer low prices, don’t pay your upstream providers, then scream “they’re all out to get us” when you can’t get product to supply your customers any more.
See also: Tomato Energy