Home
 » ISP News » 
Sponsored

Ofcom Updates Scorecards for Comparing Mobile and Broadband ISPs

Thursday, January 14th, 2021 (12:41 pm) - Score 2,016
good_versus_bad_opinions_0

Ofcom and the UK Regulators Network (UKRN), which includes data from CCW, FCA, Ofgem and Ofwat, have today published an updated series of scorecards that are intended to help consumers compare several key performance areas from the largest broadband, mobile, phone, energy, water and financial providers.

In short, these scorecards they allow people to compare providers by overall satisfaction, complaints to Ofcom per 100,000 subscribers and a Net Promoter Score. Mobile operators are also given a satisfaction score for value of money.

NOTE: Net Promoter scores measure the willingness of customers to recommend a company’s products or services to others (on a scale of -100 to 100).

The eagle-eyed among you will no doubt notice that a lot of this data has already appeared in past reports, particularly Ofcom’s annual survey of telecoms quality (here), although there are a few bits of new information (e.g. NPS scores and the value for money rating on mobile operators).

As a result of the above we’ll just skip right to publishing the results. But we should add that the overall average performance scores below relate only to the providers included in the analysis (i.e. those with at least a 4% market share). Some providers didn’t quite meet this inclusion criteria or didn’t have the data, thus those fields are blank (marked ‘N/A’ for not applicable).

ofcom_ukrn_scorecard_broadband_mobile_landline_2021

The full report, which also crosses into the other sectors and their various providers, can be found below.

Cross-sector Performance Scorecards
https://www.ofcom.org.uk/__data/assets/pdf_file/0014/211082/ukrn-performance-scorecards-2021.pdf

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
6 Responses
  1. Avatar dave says:

    Plusnet broadband has the highest satisfaction rating but also the highest rate of complaints?

    1. Avatar NE555 says:

      Why not? Those who don’t experience problems could be very happy. Only 0.1% (100 per 100K) have a terrible experience which isn’t resolved through ADR.

    2. Avatar dave says:

      I would say having to take an issue to ADR in the first place IS a terrible experience!

    3. Avatar 125us says:

      Yes, in the same way that Norway has the happiest population and the highest suicide rate. When one number is a tiny fraction of the other it’s entirely possible to top both ends of the table.

  2. Avatar A virgin media tech says:

    It’s worth noting, Virgin Media technicians are forced to tell customers that they are personally marked again the question “how would you recommend virgin media to a friend or colleague “ possibly inflating these numbers. If customer mentions they are unhappy the technician is held responsible. Also later in the questionnaire it asks how was your technician but they are not marked against that. Very sketchy if you ask me.

  3. Avatar Roy Evans says:

    WHERE CAN WE FIND A FREE ISP. YES JUST AN ISP. NO TV, NO BROADBAND, NO JUNKMAIL ETC
    JUST WANT TO CONTACT FRIENDS, RELATIONS ETC REPLY TO ADVERTS/SEND ADVERTS TO PAPERS & MAGAZINES ETC.WE WOULD ALSO LIKE A WEB SITE, ANY IDEAS?
    ANDY, BILL, HARRY, AMY,BEATY, SUE, RITA ETC, ETC
    ROY, ARC. (Animal Rescue Cheshire) 07804 411490

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • TalkTalk £22.00 (*29.95)
    Speed 38Mbps, Unlimited
    Gift: None
  • Vodafone £22.00 (*25.00)
    Speed 35Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Speed 50Mbps, Unlimited
    Gift: Promo Code: EASTERSALE
  • Onestream £22.50 (*27.99)
    Speed 45Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Speed 66Mbps, Unlimited
    Gift: None
Large Availability | View All
New Forum Topics
Cheapest Ultrafast ISPs
  • Vodafone £26.00 (*29.00)
    Speed: 100Mbps, Unlimited
    Gift: None
  • Virgin Media £28.00 (*44.00)
    Speed: 108Mbps, Unlimited
    Gift: None
  • Hyperoptic £29.00 (*35.00)
    Speed: 150Mbps, Unlimited
    Gift: Promo Code: EASTERSALE
  • TalkTalk £29.95 (*39.95)
    Speed: 145Mbps, Unlimited
    Gift: None
  • Giganet £35.00 - 59.00
    Speed: 200Mbps, Unlimited
    Gift: None
Large Availability | View All
The Top 20 Category Tags
  1. FTTP (3153)
  2. BT (2907)
  3. FTTC (1843)
  4. Building Digital UK (1842)
  5. Politics (1820)
  6. Openreach (1736)
  7. Business (1576)
  8. Mobile Broadband (1366)
  9. FTTH (1355)
  10. Statistics (1335)
  11. 4G (1175)
  12. Fibre Optic (1121)
  13. Wireless Internet (1097)
  14. Virgin Media (1089)
  15. Ofcom Regulation (1086)
  16. EE (775)
  17. Vodafone (767)
  18. TalkTalk (729)
  19. Sky Broadband (711)
  20. 5G (655)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact