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Articles for Category Tag - Statistics

BT See Rise in Ultrafast Broadband Cover to 3.7 Million UK Premises

2nd August, 2019 (18 Comments)

BT Group has today published their latest results to the end of June 2019 (Q1 19/20 financial), which reveals that Openreach’s FTTP and G.fast based “ultrafast broadband” (100Mbps+) ISP networks have grown their coverage to 1.51 million and 2.16 million UK premises respectively (overall total of 3.7m, up from 3.2m last quarter).

Three UK in L-Band Rollout as Mobile Data Usage Per User Hits 9.1GB

1st August, 2019 (19 Comments)

Mobile operator Three UK has today released their latest results to the end of June 2019 (H1 19 financial), which amongst other things revealed that monthly Mobile Broadband (3G / 4G) data usage per customer grew from 8.3GB (GigaBytes) last quarter to 9.1GB now. Plus they plan a rollout of L-Band technology to boost 4G.

Satisfaction with Home WiFi Reliability and Mobile Signal by UK Region

31st July, 2019 (0 Comments)

Nominet has published the results of new poll, which queried 2,080 UK adults about their home internet connectivity (i.e. attitudes to broadband ISP, WiFi and mobile reliability). Overall 60% of respondents would opt for reliability over speed and 79% said they had experienced broadband reliability problems in the last year.

BT Sees its UK Broadband ISP Traffic Peak at 13 Terabits in March 2019

31st July, 2019 (6 Comments)

Customers of BT’s (EE) retail fixed line broadband ISP business (around 9.4 million of them) hit a new record level of internet data traffic after the network peaked at around 13Tbps (Terabits per second) in March, which is up from 10.4Tbps at roughly the same time last year. By comparison their mobile broadband network hit 0.4Tbps.

Pursuit of a Better Deal Encourages Most UK Consumers to Switch ISP

31st July, 2019 (4 Comments)

A new survey of 8,000 UK people by Which? has revealed the top reasons why people switch broadband ISP. Unsurprisingly 25% of those who had switched did so because they found a better deal with a new provider but poor customer service (18%), price hikes (12%), slow speeds (9%) and connection problems (7%) are also triggers.

ISP Survey Claims 42% of UK Households Face Issues with Slow Internet

30th July, 2019 (21 Comments)

A new survey of 2,000 UK consumers, which was conducted by broadband ISP Zen Internet, has claimed that the top technical difficulties experienced at home were slow internet connections (42%), devices disconnecting from WiFi (25%), internet outages (23%), trouble setting up new devices (22%) and computer viruses (13%).

RSC Map Shows Best and Worst 20 UK Areas for Broadband Speed

24th July, 2019 (17 Comments)

RS Components have used data from Ofcom’s Connected Nations report to create a new interactive map, which reveals the top 20 UK locations for average fixed line broadband ISP download speeds. Apparently the Cotswolds comes out on top with a speed of 95Mbps, while the City of London is named the slowest on 17.1Mbps.

Global Fixed Broadband Subs Total 1.047 Billion as Fibre Dominates

23rd July, 2019 (0 Comments)

A new report has revealed that world fixed broadband subscribers grew by 2.06% (+21.2 million) during Q1 2019 to total 1.047 billion, while older pure copper line ISP connections continued to decline in the face of a rising onslaught from faster fibre optic based connections.

Plusnet Shamed for Q1 2019 UK Broadband and Phone Complaints

23rd July, 2019 (11 Comments)

A new report from Ofcom has revealed that Plusnet attracted the most UK consumer complaints for fixed line broadband and phone in Q1 2019, while Vodafone attracted the most gripes for Mobile and TalkTalk for Pay TV services. On the flip side Sky Broadband (Sky TV) and EE generated the fewest fixed line moans.

Full Fibre Broadband Coverage of UK New Build Homes Hits 77.8%

22nd July, 2019 (8 Comments)

A new analysis of broadband coverage in the UK has indicated that 77.8% of new build homes constructed across the whole of 2019 so far were connected to a “full fibre” (FTTP) broadband ISP network (up from 70.5% in 2018), which rises to 94% for “superfast broadband” (30Mbps+) coverage (up from 93% last year).

Get it Right – Copyright Holders Scrap UK ISP Piracy Letters Scheme

19th July, 2019 (12 Comments)

The Voluntary Copyright Alert Program (VCAP), which has so far seen broadband ISPs in the UK send around 1 million “educational” internet piracy warning emails (“subscriber alerts“) to consumers they suspect of taking part in copyright infringement, has been ceased because it “served [its] purpose.”

EY Claims UK Consumers Overwhelmed by Broadband ISP Choices

18th July, 2019 (0 Comments)

Too much choice can be confusing. EY‘s annual digital home survey of 2,500 UK consumers found that 46% of households believe there is too much choice in the broadband ISP and content market (up from 43% in 2017). Plus the various discounts on offer don’t make it any easier to choose.

The Top UK Consumer Complaints for Each Major Broadband ISP

18th July, 2019 (5 Comments)

A new survey of 3,807 consumers by Which? has revealed the top consumer complaints for each of the UK markets largest TV and broadband ISPs. Overall the study found that 70% had experienced an “issue” with their provider and customers of cable operator Virgin Media were the most likely to have had problems.

Muted TalkTalk Update as ISP Continues FibreNation Investor Hunt

17th July, 2019 (9 Comments)

Budget UK ISP TalkTalk has this morning issued a thin trading update to the end of June 2019 (Q1 FY20), which sees them claim to be making “good progress on finding an infrastructure investment partner” for their FibreNation (FTTH broadband rollout) project but without actually announcing one.. again.

Company Meetings Lose Time to Broadband and WiFi Problems

15th July, 2019 (1 Comment)

A new Research Without Barriers survey of 1,000 UK workers who attend meetings, which was commissioned by online print and design firm MOO, has claimed that 20 minutes out of each 1 hour (average) meeting is “wasted company time” (agreed by 90% of respondents) and 4.6 minutes of that stems from WiFi or internet problems.

Giffgaff and Tesco Mobile in Top 50 UK Customer Satisfaction Index

12th July, 2019 (3 Comments)

The Institute of Customer Service has published its latest UK Customer Satisfaction Index, which lists the top 50 organisations for customer service.. obviously. Overall only two telecoms providers (mobile, broadband ISP and phone) made the grade – mobile operator giffgaff (ranked 19th) and Tesco Mobile (ranked 49th).

The Top UK Consumer Reasons for Not Switching Broadband ISP

12th July, 2019 (19 Comments)

Consumer magazine Which? has published the results of a new survey, which asked over 8,000 UK respondents about their broadband ISP switching habits. Overall a third said they were considering a change of provider but nearly half have NEVER switched and here are the top reasons why.