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Articles for Category Tag - Statistics

UK ISP Customers Call for End to Misleading Broadband Speeds

2nd August, 2016 (14 Comments)

Consumers are still frustrated by the way in which most broadband ISPs advertise their Internet service speeds. A new online survey of 1,267 ISPreview.co.uk readers has discovered that 80.8% think the way in which providers advertise their speeds is “misleading” and 89% want tougher rules to tackle it.

UK ISP BT Grows to 9.12M Broadband Subs, with 4.26M on Superfast Fibre

28th July, 2016 (25 Comments)

BT has published their latest quarterly results (calendar Q2 2016), which saw their total base of retail broadband customers top 9,117,000 (up by +76K in Q2 vs 1.045m in Q1) and 4,257,000 of those make use of their FTTC/P based Infinity superfast broadband service (up by +181K vs +214k in Q1).

Vodafone UK Grow Home Broadband Users to 137,000 and Trials TV Service

22nd July, 2016 (0 Comments)

Vodafone has posted their latest results to 30th June 2016 (Q2 calendar), which shows that they added +28,000 new fixed line broadband customers in the quarter to total 137,000 (up from the +20k added in Q1 and +14k in Q4 2015) and improved their UK outdoor 4G cover to 95% (Ofcom’s definition).

UPDATE UK ISP TalkTalk Ranked Worst for Call Centre Customer Service

21st July, 2016 (6 Comments)

A new Brick Wall Index from customer service solutions provider Eckoh, which identifies call centre menus that create the highest levels of consumer frustration, has ranked TalkTalk top of its table for being one of the “worst customer service offenders” in the United Kingdom.

EE, BT and TalkTalk Collected the Most Consumer Complaints in Q1 2016

8th July, 2016 (6 Comments)

UK ISPs EE, BT and TalkTalk have managed to collect the greatest proportion of consumer complaints for their fixed line broadband services, at least that’s one way of reading Ofcom’s Q1 2016 consumer complaints report. Meanwhile Virgin Media and Sky Broadband attracted the fewest gripes.

Government – 6.7 Million UK Internet Users Downloaded Illegal Content

6th July, 2016 (5 Comments)

The Intellectual Property Office has published its sixth study into the extent of online copyright infringement by broadband ISP and mobile customers, which estimates that 15% of UK Internet users aged 12+ (6.7 million people) had consumed at least one item of “illegal” online content (down from 18% last year) and 5% “exclusively consumed illegal content” (down from 6%).

Q1-2016 Global Average Internet Speeds Hit 6.3Mbps vs 14.9Mbps in UK

29th June, 2016 (0 Comments)

The latest Akamai State of the Internet Q1 2016 study has reported that the United Kingdom’s average fixed line broadband download speed is now 14.9Mbps (up from 13.9Mbps at the end of 2015) vs a global average of 6.3Mbps (up from 5.6Mbps). But sadly the UK’s country ranking has fallen yet again from 17th to 19th.

Ovum Predicts 24 Million 5G Mobile Subscribers by the End of 2021

28th June, 2016 (0 Comments)

We might not have an agreed standard, commercial hardware, spectrum allocations or any real understanding of how much future 5G based Mobile Broadband technology will cost to roll-out. But Ovum still appear confident that there will be 24 million 5G subscriptions worldwide at the end of 2021.

UPDATE2 UK to Leave EU – What Next for Broadband and Internet Policy

24th June, 2016 (8 Comments)

It’s impossible to escape today’s big news, which is that the United Kingdom has voted by a tiny margin to leave the European Union. The immediate impact upon UK Internet and broadband policy will be mild, but some areas may be hit harder than others and the future beyond 2018/9 is particularly uncertain.

EE Report UK Mobile Data Surge for England v Slovakia and Wales v Russia

21st June, 2016 (0 Comments)

Mobile operator EE reports that Internet video streaming traffic over their 3G and 4G network surged during yesterday’s UEFA Euro 2016 football matches, which kicked off at 8pm and saw two games featuring UK teams; both played during the same 2 hour window (England v Slovakia and Wales v Russia).

Broadband ISP Subscribers Discouraged by Overseas Call Centres

21st June, 2016 (9 Comments)

Does the location of your Internet provider’s call centre matter? The latest web-based survey of 1,155 ISPreview.co.uk readers has found that a third (34.6%) would rate the quality of their ISP’s call centre as “Poor” and 82.6% are discouraged from choosing a provider if they know that its call centre is based overseas.

The 2016-H1 Top 10 UK Fastest National Home Broadband and Mobile ISPs

18th June, 2016 (8 Comments)

The first half of 2016 has seen average broadband speeds rise as consumers increasingly switch to faster services, with Virgin Media delivering the fastest average broadband download speeds and Zen Internet coming top for uploads. Meanwhile EE remains the king for Mobile Broadband.

UPD2 England vs Wales Euro 2016 Match Starts UK Internet Traffic Surge

16th June, 2016 (9 Comments)

The UEFA Euro 2016 football match between England and Wales this afternoon, which kicked off at 2pm and occurred during working hours, triggered a 2 hour long surge of Internet traffic as office staff moved to keep a sly eye on proceedings by using video streaming services like iPlayer (BBC).

UK Study Claims Slow Broadband Speed Fosters Low Internet Use

15th June, 2016 (2 Comments)

An interesting study from researches at King’s College London, which examined 1.9 billion UK sessions of BBC iPlayer video streaming by 32 million monthly users between May 2013 and January 2014, has suggested that people in the UK who suffer from slow broadband speeds will also spend less time online.

Residents of Big Apartment Blocks Favour Ultrafast FTTH Broadband

13th June, 2016 (0 Comments)

A new online survey of 2,000 Multi Dwelling Unit (MDU) residents in the U.S. and Canada, which was conducted by RVA LLC on behalf of the FTTH Council Americas, has claimed that apartments with pure fibre optic FTTH broadband suffered fewer service woes and attracted a higher value.

3.9 Million Businesses Hit by Internet Outages in 2015, Lose GBP12.3bn

10th June, 2016 (4 Comments)

A new Opinium survey of 500 businesses in the United Kingdom, which was commissioned by an ISP called Beaming, has claimed that 3.9 million enterprises (72% of businesses) suffered “up to” 8 Internet outages and 43 hours of downtime each during 2015 and they could have lost productivity worth an estimated £12.3 billion.

Cisco Predict UK Broadband Speeds of 51Mbps by 2020 vs 48Mbps Global

8th June, 2016 (9 Comments)

Cisco has today published its 11th annual 2016 Visual Networking Index (VNI) forecast, which predicts that world Internet traffic will grow from 72,521 PetaBytes per month in 2015 to 194,374 PB in 2020. Meanwhile average fixed broadband speeds in the UK will double from 24.7Mbps in 2015 to 51.3Mbps in 2020 (roughly level with the global average).